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Business Profile

Wholesale Hardware

Merotec, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Yardforce riding lawnmower (manufactured by Merotec USA) from **** Club in June 2023. The mower came with a 3 year manufacturer warranty. It has had constant problems starting only a few months after I purchased it. I emailed Merotech trying to get resolution early on and they walked me through troubleshooting steps that initially worked. Now, 2 years later the mower is completely dead and will not work. After several contact attempts and over a week, Merotec USA finally got a local business to pick up the equipment (6/12/25). The local business has advised today (6/19/25) that they are actually backlogged and can't even look at the mower I gave them until another few weeks. They said that it will likely need some parts, which are on backorder in ***** and that I won't be getting the mower back for another few months. This is unacceptable - especially in the middle of the summer. I need Merotech to provide me a replacement mower, loaner mower, or to refund my purchase so I can get new equipment. It isn't acceptable to have a 3 year warranty on a product but not offer any reasonable way for it to get repaired in a timely manner within warranty.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Lawn Mower and this company provides warranty for the equipment they have made the process super tedious and I have provided every piece of warranty verification they have asked and despite this lengthy exchange to get my equipment switched due to malfunctioning. Once I had sent them in and have provided my tracking on the equipment which effectively shows them they received it I have been unable to get a response from them that they will send me back new replacement equipment. I have called their call center explained to representatives but apparently they dont have information only supervisor and supervisor is unavailable but will reach out, I have not received a call back or response through email despite answering all of their emails.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/08/24 ordered part for pressure washer 10/12/24 emailed they sent wrong part 10/15/2024 and 10/17/24 they kept requesting a photo of item received which I sent twice but he could not see. I requested return label again which I finally got. Said I would not buy their products again. I disputed charge andgot refund from my credit card company. Early Nov they sent another package. I marked refused and sent it back. 11/29/24 they charged my account again. 12/29/24 I emailed about my credit.01/06/25 I was told they would check warehouse for my return.01/20/25 I have yet to get a response and no credit.I want my money back.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business refuses to fix their products with warranty they have terrible customer service

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a yard force lawn mower from **** Club on 8/22/2022. It came with a 2 yr warranty. I filed a claim with Merotec who is Yard Force and received an approved repair. They sent me to ****** small engine for the repair. During the past 6 weeks I have called Yard Force at ************ and they said they would have a product mgr. call. Not hearing from them I sent an email and the return said someone would call me. I never heard back and called to ask for a replacement. and they said they do not send replacements. I just now called ****** and said all the parts they need all are on backorder. ****** phone is ************. My case number is ******. At this point I really need my mower and now at 7 weeks I would like a replacement.

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the business about my Yardforce riding mower YF48vRX-RER38 about the battery not charging. They gave me ticket #****** and said they will send me a new battery charger. I contacted them several times by email and received no answer. I called and they gave me a *** tracking number 1ZF2H1980338433425. i contacted *** and they said they had a ticket started 8-29-1924 but gave but have not received the item. I contacted them today and they still do not have the item. I called mirotec and they said it was still in the warehouse. I asked if they could get the status. They said no. I asked if I could contact them. They said no. It's been well over a month and I have not been able to use my moweer.

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought one of their mowers and it broke under warranty I was told to take to one of their repair places. I did and it is now 25 days later and still not done. All for cable that they say warehouse was out of. I am paying someone to mow. My sons mower broke cable again 2 days he has part. I had to give repair store ***** pay landscaper for 2 mowings and I feel discriminated against because I am in my eighties and still mowing. I feel company should have sent part right away

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned product for not working properly under warranty and was told I had to pay shipping. And I emailed after product was shipped with no responses so I called first call was told being inspected second call a week later told verifying my purchase.

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Robot mower, detailed below:Home Depot-retailer Receipt above Purchased May ******* - received in 5/19/2023 Amount paid=$1,399.99 RV X4E Submitted a warranty claim as the robot mover appears to stop working. Reached out to the business and was asked to submit information for the mower. Every time I reach out via phone, I am told in 3 days you will get an update via email or call. Yet, no response in over 1 month. I am writing to express my growing frustration regarding my warranty claim for the robot mower. This is my fifth attempt to obtain an update on the status of my claim, and I am yet to receive a satisfactory response.Despite numerous calls and assurances that I would receive a response within a week, it has now been over a month without any communication from your side. This level of service is both unacceptable and unprofessional.Please provide an immediate update on the status of my warranty claim and an explanation for the extended delay. I have provided all requested information from inception of the claim. Unsure why, I have not received a response since 6/11/24.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for your response, however your warranty service is absolutely atrocious. I have attempted to obtain warranty service on my lawnmower since May 22. I have spoken with three individuals from Merotec, each of which stated my case would be "escalated". It wasn't. I sent 5 emails to Merotec and never received a response. However, July 15, I finally received an email advising me to contact ***** at The Lawnmower Shop to make an appointment for repair. In May, I contacted ***** in person. He stated He no longer provided repair service for Yard Force. Upon speaking with ***** on July 16 I was advised to call back in two weeks to arrange an appointment. By the time I call ***** in two weeks a total of three months will have lapsed without the use of a lawnmower. Both my wife and I have medical conditions which are facilitated by the use of a self propelled lawnmower. Not exactly your finest hour.

Merotec, Inc. is NOT a BBB Accredited Business.

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