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Find a Location

Enterprise Truck Rental has 1 locations, listed below.

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    Business ProfileforEnterprise Truck Rental

    Truck Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2202 Cobb Pkwy NW Bldg 200, Kennesaw, GA 30152-3630
    BBB File Opened:
    10/30/2017

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I rented a box truck from enterprise through a logistics company with whom I was contracting with. I ran the contract from July 2023 to January 19, 2024. On the 23rd, I made Enterprise aware I was no longer doing the contract and would return the truck. However, I was not allowed to return the truck to the Enterprise location I originally picked it up from, but had to return to an Enterprise further away from me. This made it difficult to return truck in a timely manner; especially with no weekend drop-off options. I eventually turned in truck on 2/9/2024. A few days later, Enterprise sent a damage claim to my contractor for an issue with the lift-gate. Reaching out to the Enterprise manager, the technician (Quikslik) who worked on the truck on 2/5/2024, Enterprise claims disputes, and the body shop (Quikslik) I received several different answers on how the lift-gate was damaged. Reaching no resolution on the claim, come to find out I was not even charged for the lift gate damage, but was excessively charged for the lease of the truck. Even worse, I was charged different amounts for the three weeks I did not use the truck which is extremely egregious.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alex V

    1 star

    05/10/2024

    Awfull experience, they charged me extra $122 whitout my concent. i was supposed to pay only $36 and used my card to add another $122. I Have the contract and still charged me.Don't share or sign anything with them, pay up front and freeze your card

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