Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a 2br unit at ******************* ****************************************************************. The unit was listed as a 1st floor apartment available for move in 06/5/2023 but later changed to 06/9/2023.I was adamant I needed a first-floor apartment. After application fees were paid, security and renters insurance was obtained, utilities were scheduled to connect 6/9/2023, and the $300 administration fee was paid I received a call from the property manager ******************************* on 6/7/23 at 12:48 pm to tell me the unit would not be ready for another week, but they have a second-floor unit available. Desperate I agreed to see it and declined due to the steps involved and fearing for my health I declined. I asked to see the first-floor unit we initially agreed on, unit B11. Unit B11 is completely trashed and there is no way all the work would be done in a week. It is then I realized ****************** was intentionally misleading me into thinking a 1st floor unit would be available. Because of ********************** intentional deception, I am now forced to place my belongings in a storage unit. I am currently homeless and trying to find immediate housing. Although ****************** claims I will receive my application and administration fees I feel Strategic Management Partners should be at a minimal liable for the storage unit but should refund any out-of-pocket expenses regarding temporary housing. The deceit is intentional as I checked today, and they have the unit B11 available for move in 6/10/23 when she clearly admitted to me it would most likely be ready by the end of June 2023. I have included a screenshot of the listing with today's date showing availability for 6/10/2023. They are luring renters in with the 1st floor availability and intentionally delaying the application process as long as possible to force tenants to take a second-floor unit.

  Business Response

  Date: 06/27/2023

  The property does its best to ensure that rental units are available when needed.  Unfortunately, existing tenants are not always cooperative with regards to moving out on time or leave an apartment in need of unexpected repairs or clean up.  These occurrences unavoidably delay a unit's availability.  When such delays happen, the property will offer another available unit, but cannot guarantee to have another available unit on the first floor.  In this particular case, the property approved a full refund of all monies paid once the prospective tenant rejected the available unit on the second floor. 

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20165390
  
  I am rejecting this response because I have not received a refund as of today. It's been almost a month and I have not received a refund.  Also to respond to the comments tenants leave the apartment in conditions unexpected: the unit in question was completely trashed. No reasonable person would have expected the unit to be ready in a week. The fact they continue to list it as available,  changing the move in date to match a near future date shows how fraudulent they are. I have reached out to the business about my refund and no one has contacted me. At this point I feel they should have to pay interest since they are holding my money.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very shady business practices from the beginning. They ask for a whopping $400 dollars for processing fee and then ask for more money than is even listed on their website and when ****** ***************** refused to pay more, they refused to pay my whopping hard earned $400 dollars back to me and I am a single mom with 3 children on a government program, such a shame and what low lifes. Then after much protest when they finally did agree to pay, they claimed they would send it in the mail, lets just say I have been waiting for a month and half now for my check to come in the mail, not their money,MY MONEY I want to stress that they refuse to let go of MY MONEY -amazing the trials and tribulations and run- arounds this company will put you through for something that is not even theirs to claim hold to, I should not have to fight so hard for MY MONEY, incredulous the disrespect is ongoing- so I guess I shall equally be ongoing as well smdh

  Business Response

  Date: 05/09/2023

  **************** refund was process as check 351 on 4/6 for $460. Management assumed she had received her payment and attachments above reflect payment process by accounting department. Unfortunately, due to no control of management the **** didn't deliver the payment to the address provided on file. As of 5/8,  payment 351 was confirmed not to be cashed, *************** has reissued a new check. The new refund is listed as check 390 for $460 that will be sent to the property's address. Upon receipt **************** will be contacted to pick it up. The original request was handled timely after being informed Section 8 would not approve the unit of her choice. We are in the business to address and accommodate renter's concerns. Once the payment is picked up from the office, this should resolve her request. 

  Customer Answer

  Date: 05/10/2023

  Forgive me but seeing as though SMPs word is very questionable in past dealings I cannot rest easy on just their word. I would like to wait until their word materializes with the check in my hand. Thank you so much for your patience and understanding where this matter regards.

  *********************************

  Business Response

  Date: 05/10/2023

  I understand her concern because she didnt receive initial payment, but it was sent out in April. Once the check is received at the office, we will contact her to pick it up.

  Customer Answer

  Date: 05/11/2023

  Thanks will be on standby. 
  *****************************

  Business Response

  Date: 05/20/2023

  I am not certain at this time why this complaint is still open. Ms. ******* payment was reprocessed and check 351 for $460 was picked up at the apartment office to ensure she received it. She only requested the $400, but the application fee was refunded as well. Due to her physically picking up her check in person, that is confirmation of receipt and the case complaint should be closed out. 

  Customer Answer

  Date: 05/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with this business on 02/07/2023 & paid the $50 application fee. After I was done with the application I had trouble logging on, so I contacted the leasing consultant & got no response. On 02/08 I was sent a link to domouso to pay a $150 admin fee which I paid & the property accepted my money knowing I didnt get approved & knowing I couldnt check my application results because their website doesnt even work when you try to log back on. *** contacted the leasing consultant multiple times, as well as domuso & the leasing consultant just responded back to me on 02/22. I just want my $154.88 back, this is very unprofessional.

  Business Response

  Date: 03/02/2023

   

  The application was declined, and the funds has been refunded.  This matter is considered closed. 

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $2100 to move into my 3brm, 3bath townhome at ********* Apts Homes. Not only did they set the move on date, they also increased the value of the rent. But upon moving in they didnt fix anything, they didnt paint any of the walls, there are multiple big holes in the walls. They charging $1700 for a 12 month lease. And the company required me to pay a non refundable deposit of ****** for damages. The townhome is completely infested with live and dead roaches in every room. But charged me a required pest control fee monthly and they do not provide nor complete the services. Yet informed me that the place was move in ready. The company has stated in contract and had me sign said contract under misrepresentation and false pretenses of the service provided, required, and that the home met suitable living conditions.

  Business Response

  Date: 01/11/2023

   

  In response to above complaint, this resident transferred from a 2 bedroom apartment to a 3 bedroom apartment, which resulted in a price

  increase. On 1/10/23 the unit was treated by Pest Control upon the resident's request and the holes in the wall and underneath the cabinet, have

  been repaired on 01/10/23.

   

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently a tenant at one of Strategic Managements Partners properties in ******** **., ******************. I contacted the magistrate ***** to see about my only filing I should have on my file which is the current one due to me leaving because of unlivable conditions, no maintenance, and we couldn't receive mail due to unsecured mail boxes. I learned prior filings from two years ago were still open. Once the balance is paid the eviction filing is suppose to be dismissed. Yet, the managers at ****************** purposely leave these filing open to sabotage peoples rental histories. I have been trying to give them the benefit of the doubt but I have spoken with ************************* since November and its January! ************************* acts as if she doesn't understand how to dismiss the fillings. She's intentionally not submitting the information to the magistrate *****. I have contacted the magistrate ***** about how the landlords can submit the information and it can be done via walk-in , fax or mail. I feel they are violating my fair housing rights and although they have changed management companies over the years they were still the same managers throughout each change. Strategic Management Properties has not reached out to me I have made several attempts to contact them about this situation. If not resolved I will seek legal action. This affects my credit and rental history! I've This is my rental history and I am being proactive to fix any issues left. However, eviction filings from 2019, 2020, and 2021 should have been dismissed. I vacated the premises on June of 2022. I would greatly appreciate if someone would inform this company of how they need to get with their managers of those properties in Lagrange before they are full of lawsuits. They are not following protocol or proper housing process.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I vacated my unit at ************************ (run by Strategic Management Partners) on August 29, 2022. I spoke to three different people (******, *****, *******) about reporting prior damages and receiving my security deposit. I was told Id be reached out to and never was. After more attempts ******** (a new worker) referred me to Strategic via email. I never received a response from them. We reported all damages (as the apartment was in poor shape initially) and did everything to ensure we covered our bases properly (me and another tenant). I need assistance getting the deposit back or at least initiating contact with SMP.

  Business Response

  Date: 12/21/2022

  ************* was sold September 2021.  At that time, all leases and security deposits on hand were transferred to the current owner.  There is no security deposit on record for ********************** per her lease or the security deposit balances at transition.  If there was a security deposit paid to the prior owner, documentation would have to be provided including a lease contract that reflects a refundable security deposit and not a nonrefundabe fee.  We are unable to refund a deposit that was not provided at time of the sale.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** and Pronto there apartment complex towing service are having cars towed from visitor/guest parking intentionally for no reason. I have never seen a complex that didn't allow residents to have over night guest. Especially if they parked in the appropriate or designated parking area for guest. My rental car was towed as well

  Business Response

  Date: 11/09/2022

  Thank you for notifying us of this complaint.
  Mr. ******** rental car was towed due to parking on a permitted parking area WHITHOUT the parking permit.  ****************** could have requested a visitors permit or *********** on guess or visitors parking area. The vehicle was tow rightfully per our parking rules and regulations.
  Photos of the vehicle in question the night of towing and photos of the parking area where he parked that night are attached along with the photos of the parking area in the morning where it shows he did not park in a guest or visitors and should have permit. 
  Management

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the corporate office three times within the last week, I have yet to receive a follow up. I have lived in this complex for three years. I cannot believe that its gotten to this point. The new management company in the office is rude and does not carry positive customer service skills. I was never given a new lease since March. nor was I even notified that I would be charged a month to month fee, or that my monthly rent would increase to the amount of a new tenant. First I was told that everyone rent would increase, then I was told by the leasing manager that only eligible tenantswould receive the $100 increase. Without any explanation as the requirements for the special rent increase, except no past due balance. After speaking with fellow residents who are up to date, some of them have never received the notification Ive had issues since I moved in with my air conditioner..... Its always corrected by an easy fix until I have to place another work order. I have the same spot in my ceiling repaired three times due to AC issues. No one wants to take the time to figure out whats wrong with the pipes in the all, Im afraid theres mold growing because my kids are coughing tremendously. The HVAC technician came out to my home on Friday 9/2/2022 took the time to figure out there was a crack in one of the pipes in the wall. Ive had a hole since then with no contact from the leasing office until I called today 9/9.

  Business Response

  Date: 09/09/2022

  To Whom It May ******************************* is fully away of the month to month charges.  On 4/15/2022, we passed out notices to residents who were on month-to-month that effective June 1, 2022 all residents would be going to market rate and an additional month-to-month fee would be added.  Towards the end of June, **************** came in and spoke with the property manager regarding the increase.  At that time she claimed that she did not receive the notice in her door.  Because management could not locate the notice in her file the property manager informed **************** that we would waive the month-to-month charges and rent increase (see ledger), but on August 1st, 2022, she would be responsible for paying the market rent and the month-to-month fee.  On August 2nd, 2022, Another notice went out to all residents who were renewing and those who were newly month-to-month as a result of the month-to-month fee increasing from $100.00 to $250.00.  These fees would be taking place on September 1st (see notice sent attached).  Due to her extremely high balance, **************** received an eviction notice, within two weeks of the date in which the eviction was to be filed, **************** began contacting the office.  **************** claimed then, that she couldn't remember if the new rent was supposed to start in August or September, so I credited August and informed **************** that we would start the new rent and fees on the date of the notice.  **************** never claimed not to receive the notice in our several conversations regarding the August 2nd notice.  Once **************** was informed by the Property Manager that the rents are not negotiable as they are not determined by the leasing office, she began contacting the corporate number.  **************** was informed by leasing staff again that rents are not negotiable.  **************** then claims that other residents were able to negotiate rents.  Management explained to **************** that this was incorrect.  When the rents were raised in April 2022, there were residents who were already given a renewal offer as renewal notices go out 120 day prior to lease expiration.  Because offers were made prior to the rental increases for the property, those offers were honored.  Again, this was clearly explained to *****************

  As you will see on the ledger, we have credited all fees and rent increase as agreed.  **************** is responsible for the charges for September as she was properly notified of said charges.

  **************** confirms that we sent an HVAC vendor out to her unit who has resolved the issue, and according to her own admission, **************** notified us of the hole in wall on today 9/9.  Which she appears to state has been resolved upon calling the leasing office.

  Customer Answer

  Date: 09/15/2022

  ***************** knew that I wasnt aware of the month to month charges from the conversation that we had in the office  mid June concerning my rental arrears. There has been a lot of changes in the office which shows in the assistance that the tenants are receiving from the office. The previous leasing manager *********************** advised me that my rent would increase by $100 which would be 850. Being that she is no longer with the company, I was advised they cannot honor that information. I recently received financial assistance to help pay my arrears. Its has been an on going issue due to *****************  not acknowledging the previous conversation where we agreed upon my month to month fees and increase of rent being waived for June * August due to me not receiving any type of notice that I was being charged ***** instead of my rent fee of 750. The main excuse is that none of these documents are located in my file. *** kept ***************** updated on the full process of me receiving assistance, which is approved by the department of social services.It took over a week with multiple emails between myself ***************** and my case worker to have these fees removed to the point that I was charged the additional fees of September because I have not been presented with a new lease. I have reached out to numerous tenants who also did not receive the $100 rent increase of being a renewal tenant, who does not have rental arrears. They advised me they were being charged the normal rent increase as a new tenant. One tenant who said that she had a conversation with ***************** explaining to him that based off her income she cant afford the increase . She was given the normal $100 rent increase. I have have not been present with prior of the eligibility letter that went out to these tenants. *** reached out to corporate several times, left numerous voicemails and no one has responded to my urgent concern.  Whenever a request is made to show a hard copy of documents , the response is always they dont have it. 
  Ive also notified them about the spots on my ceiling in my bedroom upstairs, they took pictures and only repaired the outside roof. In June I went to the office about my ** not working. And water leaking downstairs. Ive had this issue every summer for the last three years. I always receive a temporary fix. In June when the water was leaking, I did not have my ceiling repaired at that time. Aug 31, I reached out again because I had the same issue. I contacted the emergency maintenance line and received no response. I called the office the next morning and finally got ahold of someone. On 9/2 HV**  came out to finally take the time to find there was a cracked pipe in the ceiling connected to the ** unit. At that time, the maintenance team came out to my home and determine there was excessive leakage . I didnt know that it was my responsibility to constantly reach out to the leasing office to have my ceiling repaired after the work was completed on the ** unit. I dont understand how the work order was closed knowing that I had excessive water leakage this time and three months ago without any repair to my ceiling and now Im having the same issue now. *****************  advise me that its my responsibility to contact the office to let them know my ceiling needs to be repaired. 
  The support in the office is ridiculous and they significantly lack customer service skills. On 9/9 I contacted the office once again for a status update on fixing my ceiling, ********, the receptionist told me that she wasnt aware of my work order. That she would get the repair group out on Monday 9/12. Wednesday, I contacted them once again to advise them no one has been out to my home. ******** then stated that she doesnt recall speaking to me on Friday about the repair. Today is Thursday and Im just now having my ceiling repaired. 
  I have multiple issues with my apartments that gets overlooked but they want to charge renewal tenants the same price as they would charge new tenants, which is completely unfair. 

  Business Response

  Date: 09/15/2022

  We have submitted proof that we have removed the month-to-month charges and rent increase for the period stipulated.  No case worker made such a request.  **************** came into the office and spoke with management and that conversation alone resulted in the appropriate credits on her ledger.  No special advocacy was needed nor displayed.  Again, only because management did not have the initial notice of rent increase in the file is why management reversed the month-to-month charges and rent increase for the months prior to September as is the appropriate thing to do.

  **************** has not generated such notice with a renewal offer of a $100 increase.  At either rate,it could not be honored as **************** could not have been offered a renew given the fact that according to the ledger submitted, she has not had a zero balance since June of 2021.  You must have a zero balance to receive a renewal offer (see notice submitted to resident on 8/2/2022).  No resident has been given the $100.00 increase merely because they could not afford the new increase.  They had to prove they were offered the $100.00 increase in order to get it.

  It is the responsibility of the tenant to maintain any documentation received from the office. Especially if the document would prove in favor of the tenant.

  Management is not aware of any issue with assistance.  We were notified of approval on 9/8, which was for a significant majority of the delinquent balance but not the entire amount.

  Regarding the maintenance issue, today, our drywall vendor is in the unit currently making the necessary repairs.  Im not sure how **************** is having the same issue when she has just stated that the cracked pipe was repaired, and while management was in her unit just moments ago, she did not complain that the leak is currently an ongoing issue.

  **************** has come into the office irate on several occasions,just today, **************** proceeded to yell at management when management came to her unit to check on her concerns with the ceiling repair.  Management did not raise their voice back,management took the disrespect and continued to ensure the repairs were made as necessary as would be expected of a person providing professional customer service.

  It is not unprofessional or poor customer service for an agent to follow the directives of his/her principal.  The rental rates have been set by the principal.  **************** does not qualify for the $100 increase for the purposes expressed.  At this point, **************** can either pay the increased rental rate and remain in the unit, or **************** can vacate the unit with a 30 day notice as is required in her lease due to her month-to-month status.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with this new management over my apartment complex ridge pointe apartments. This management is very poor they have no one on the property to handle payments and maintenance issues. Then when someone is at the office they are only present for at least 20 minutes then they will leave. I haven't had pest control in my apartment for 3 months now and it's included in rent. My money order was stolen from the rent office in July and every since then whoever processes the money order payments they put my rent in late so it will be a balance of 100 dollars added to my rent. However, since my stolen money order I call to make sure someone is in office so I can. Be on Camera handing my payment and also have them to sign off on my copy of the money order receipt for my records. Be mindful this new company just took over ridge pointe apartments February 15th 2022 and it's been downhill ever since. I pay my rent one time,no complaints or anything. I do not deserve to live in this kind of environment or to be handled like this. So I am asking your all to look into this company because they are not doing they job at all. I shouldn't keep getting late balance notices/eviction when I pay my rent on time.

  Business Response

  Date: 09/23/2022

  The balance from the stolen money order has been removed from the account.  There are no late fees assessed to the account.   

  Pest control is by request.  Should you need pest control services, please email ********************************. 

  Additionally,  service requests can be submitted by email if there is no one in the office. Ownership not management has chosen to have part time office hours for the community.  

  Rent payments can be made online should there not be someone present in the office to receive your payment.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18001431
  
  I am rejecting this response because:
  
  Sincerely,
  
  Sharmesea ********

  Customer Answer

  Date: 09/26/2022

  They still have not handle issues in this apartment complex. It's no landlord present, they put payments in late, no maintenance or emergency maintenance. It's just a poor environment and they are violating all renter/human rights. So yes I reject because something needs to be done. I am now currently working with my legal team so this issue can get handle. I plan on taking this company to court. 

  Business Response

  Date: 10/14/2022

  We have provided response to each complaint through the BBB for *********************  We are also in receipt of the legal notice regarding Ms.**************************  ************************ money order was stolen from our dropbox during an act of theft and vandalism.  ************************ money order was cashed by the perpetrators.  As a result, we have written off the balance for the amount stolen and waived any late fees previously assessed by our system while the investigation was completed by ******************* Police.  ******************** has no late fees on her account and the account is in good standing.
  
  Regarding the pest control services, ******************** was advised that pest control services are completed once monthly at the request of the resident.   She requested services in September and was serviced.  She has been placed on schedule for service in October as well.
  
  We have responded to the multiple BBB complaints with the same information and ******************** continues to reply with threats of legal action.  We have received and completed three work orders since we assumed management of the property in Feb 2022.  At this point, I'm unsure what further resolution ******************** is looking for as there are no open concerns reported to management.

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18001431
  
  I am rejecting this response because: For one my account just got cleared from the negative balances this month. Secondly, pest control was render finally in September after I been requesting pest control since June. And I was told pest control comes in the beginning of the month and it's the middle of the month so when are they actually coming. Yes I did get legal action involved because this company did not provide the assistance I needed with my apartment. It's never no one in the office and if they do come when I'm at work I will call the office and no one will answer. When you all took over this property it has went down hill. 
  
  Sincerely,
  
  Sharmesea ********

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management has caused nothing but problems after taking over several apartment complexes. Health issues involving mold and bugs that they do not fix. Maintenance does not fix severe issues or inspect the property. Does not change air filters or fix severe leaks and other problems such as failed air conditioning. Mailboxes are not secure and mail gets mixed up regularly. No communication whatsoever. Charges tenants hundreds of dollars in fees without notice and changes policies without communicating changes to tenants. Allows disrespectful tenants that violate lease agreements to remain in their unit without eviction simply because they are paying their rent (but violating policies at the property). I have involved police in these matters and the property management still wont do anything about it. The change I seek is to terminate SMP and receive new property management.

  Business Response

  Date: 08/22/2022

  851184 - Shower rod falling down on both sides
  851183 - Ive had this issue looked at in t
  850857 - Im locked inside, my door wont o
  828549 - Gnats in fridge and freezer
  828548 - Dishwasher doesnt always work pro
  828517 - Finding large amounts of gnats in
  828516 - Need new set of vertical blinds in

  These were the work orders that she has had closed in the system in the past, non of them is a mold issue. Resident is just mad that we charged her for late and legal fees in which she did not pay on time and a legal (eviction) was filed on her and her apt. Attached is the late letter that was sent to her explaining that after the 10th a legal action will be taken. All issues in her apartment have been taken care of.