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Business Profile

Painting Contractors

Rodriguez Painting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rodriguez Painting painted the exterior of my home (project paid for on 11/02/2021) and the paint started peeling on my siding after 1 year. Their warranty only states they will touch up the paint job, so it would peel in different spots after their touch up. Ive had to (difficultly) schedule 4 touch *** with them. My paint is still peeling and my warranty is now over, but the issue was never resolved to begin with.

    Business Response

    Date: 06/16/2025

    Good Afternoon,
    Thank you for reaching out, and please accept our sincere apologies for any inconvenience or frustration this situation may have caused. At Rodriguez Painting, our goal is always to deliver quality work and ensure our clients are satisfied not only at project completion but throughout the warranty period as well.
    Wed like to reassure you that weve made every effort to honor our commitments on this project from start to finish. For your reference, weve attached two documents: the signed Customer Satisfaction Form from the time the project was completed, and a second file containing and outlining three separate touch-up/warranty claims. Each of these claims was addressed promptly, completed in accordance with our warranty terms, and signed off on by the client once resolved.
    That said, we take all feedback and concerns very seriously. While the areas mentioned in this most recent communication (pictures) appear to relate to previous claims that were addressed and resolved, were more than willing to take another look. Because this new concern falls outside of the original warranty period, we cant guarantee coveragebut we are open to reviewing the situation to see if theres anything we can do to help.
    To move forward, we kindly ask that the client email us updated photos of the current areas of concern. This will allow our supervisor to review the situation accurately and determine if theres a way we can assist. Please send the images to ********************************************** and well be sure to follow up promptly.
    We appreciate your time and understanding, and we hope to find a solution that works for everyone.
    Warm regards,

    Rodriguez Painting


  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Rodriguez painting to paint my bay tops and trim at my primary residence the 2nd week of April 2024. After that work was completed, the sales rep contacted and offered to paint the rest of my house the following week for $2600. That was over 6 weeks ago and they keep postponing the work. I have called several times to schedule a new date but they said no crews are available. I still do not have a committed day to complete the painting. This is not what I expected from a reputable company with great reviews

    Business Response

    Date: 05/29/2024

    We do apologize to ************, we have been backed up due to the weather but we are trying our best to schedule **************** work. We have been in constant communication with ************ in regards to our backed up schedule. Once again we do apologize and will be in contact with ************ as soon as we are able to get his project scheduled. 

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 21770828

    I am rejecting this response because:I hired Rodriguez painting to paint my bay tops and trim at my primary residence the 2nd week of April 2024. After that work was completed, the sales *** contacted and offered to paint the rest of my house the following week for $2600. They called to reschedule a few times in May and have stopped calling to reschedule the work. I still do not have a committed day to complete the painting. This is a follow up to my previous complaint and not what I expected from a ***utable company with great reviews

    Sincerely,

    ***********************

    Business Response

    Date: 08/22/2024

    Good afternoon,

    First and foremost we do apologize for any inconvenience on our end. While do accept that there was an inconvenience regarding the scheduling and delay, last time we spoke to ************ he requested to cancel. That is why we have not reached out as it was cancelled by the client. If ************ would like to call into our office we would more than gladly set up a time to have the supervisor meet with him and revisit the project. 

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* does not service ****, **. ****** has them at the top of the page. I spent time trying to hire them and they don't even work in our area

    Business Response

    Date: 03/18/2024

    Good morning,

    We first and foremost want apologize for any inconvenience we may have caused during this process. We responded to another review which this customer had left and explained that unfortunately we do not service their area but our advertisers do. We have to advertise in all the areas they reach due to the way contracts are set up but it does not mean that we specifically service ever single area they reach. We do apologize but did provide this information. 

Rodriguez Painting is BBB Accredited.

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