Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have experienced ongoing and unresolved issues with iCare Financial that are negatively impacting our business and client relationships. Despite multiple attempts, they consistently fail to return phone calls regarding billing concernsboth ours and our clientseven after promising to follow up. We have submitted accounts in default that, per their policy, they claim they will collect on, yet they either delay action significantly or fail to respond altogether.iCare guarantees payment on defaulted accounts, but we have yet to receive funds on numerous cases. When payments are made, it requires repeated follow-upsoften feeling like were being ignored or intentionally delayed. Additionally, they have charged client accounts without providing us with corresponding receipts or invoices, even after we've requested them multiple times.Most concerning, they are not honoring key terms of the contract they entered into with our business or our clients. Their lack of accountability and poor communication has made it increasingly difficult to trust them as a financial partner.Business Response
Date: 07/08/2025
We have reached out to the client to resolve any communication and payment issues.Initial Complaint
Date:02/18/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22959092
I am rejecting this response because I do not believe you made any actual efforts to send this to me. Please provide emails and timestamps for statements sent in November.I consistently travel between the Olympia and ***** addresses provided to your company and nothing has been sent in regards to my payment HISTORY. You guys seems to like to ignore that thats what Im asking for. I am not interested in a schedule for future payment.
Your company has been sending theft of service and pre legal emails for the last 2 years but unable to send me to collections prior to a complaint with BBB?
Please provide me the collection account so I can discuss with them further.
Sincerely,
****** DayBusiness Response
Date: 02/21/2025
Hello Ms. ***************** you for your inquiry regarding your account. We appreciate you reaching out, our records indicate your last request for a payment schedule was in November and one was sent to you via regular mail and email, although the physical address on file does not match the address given here. We would be happy to send you both proof of debt and a list of payments, however, please note that due to fees & interest multiplied time, the initial debt and your current debt are not one in the same. Finally, iCare has transferred the servicing of your loan to a third party for final collection. We will be happy to forward the contact information for final payoff of your account.
Thank youBusiness Response
Date: 02/24/2025
Hello *** Day,
We have re-forwarded the email with both the proof of debt and the payment history to your email. Please be sure to check your spam folder. I've also attached PDF versions of the signed agreement (aka proof of debt), the payment history and a copy of the forwarded email from November. It is important to note that your plan requires a password to view. The last four of your ssn. We thank you for working to clear the outstanding debt owed. Please note that iCare has hired a third party agency to complete the collection of the debt with all outstanding principle, interest, fees & collections fines that may be applied. Please contact them to make any additional payment arrangements. Thank you for your patronage.Initial Complaint
Date:11/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using Icare for my automatic payments with a dentist in my area. I was set up on auto payment and all was well and good until I got a new debit card, payments did not come out and I ended up paying a bunch on late fees. I have not had a payment taken in well over a year from them. Eventually the account went into collections from the dentist office. Fast forward to now, for the past 4 months Icare suddenly starting taking money out of my bank account using my checking account info. Same amount as my payment plan was for. But the dentist bill is in collections so I would like to know how you are able to do this out of nowhere now. If youre taking my money where is it going? To the dentist? Okay so why is my account in collections. I have no idea how much money is owed, so they can just sit her me and take money out every month for as long as they would like? The dentist has not said they have received any money for this. I am ready to change banks at this rate.Business Response
Date: 11/26/2024
Hello Mrs. ******************* you for your inquiry regarding your outstanding debt. Please note that iCare is a business to business service that may provide collections functions for our providers pursuant to the contract terms. iCare has reached out to the service provider (Dentist) to resolve this matter on your behalf. Please note that any debt and/or balances owed are still the responsibility of the consumer to pay. In order to clarify any confusion on your collections items, please contact the servicer to assist you with future payments regarding this debt.
Thank youInitial Complaint
Date:10/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has no recollection of me calling and cancelling my insurance. You can't bully me into paying for insurance and I won't be around the dentist OR the state the service is in. I moved and let all participants involved know I was moving. My son was involved in some mess. I don't want money but I do want my name cleared.Business Response
Date: 10/25/2024
To Whom It May Concern,
iCare has contacted the consumer via phone regarding the claim. The consumer was made aware that iCare is not an insurance company and a full review of the status of any/all accounts was provided. Upon review, The consumer agreed that no additional action was required on the part of iCare Financial. The consumer was advised that he could contact ********************** Head) at ********************* with any additional concerns.
We appreciate your business.Thank you
iCare financial CorpInitial Complaint
Date:09/25/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22337245
I am rejecting this response because: iCare sent only a portion of the money owed and in this payment they made several errors that they admitted to. I sent over an email on October 3, 2024 with documentation of other errors. We have yet to receive a response.
********* ******Business Response
Date: 10/02/2024
We have reached out to the client and resolved the outstanding issues. We also provided additional contact information if any situations arise again.Business Response
Date: 10/18/2024
We have contacted the Client again today and working to resolve the outstanding issues. These pending issues will be resolved immediately.Initial Complaint
Date:05/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been using them for several months now, for the past 2 weeks i have called several times a day, i have left voicemails and even sent emails trying to get someone to answer the phone reguarding some of our patients accounts and NO ONE WILL ANSWER THE ***** OR CONTACT ME!!!Business Response
Date: 05/08/2024
*****,
Sorry for the mishap. Glad I was able to give you the direct contact info. Thanks.
*******
Initial Complaint
Date:04/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Our practice appreciates the owner of the company, ***, for taking time to reach out to us with an apology and to ensure that this situation was resolved.
However, I want to add that I have not been pleased that he has contacted my management team multiple times asking that this complaint be retracted entirely.
I have accepted this response from the business but I cannot retract the complaint, as a series of events led to our practice having to formally file a complaint. We tried tirelessly to reach out to the company and resolve the issue without having to take further action. With our personal experience, and many others experiences other business owners have shared, it would be a disservice to those in my community to withdraw statements of truth at this time.
Sincerely,
*************************Business Response
Date: 04/18/2024
iCare has responded to the issue and resolved with this ************* through their management team. They were very helpful in explaining in detail and we were able to resolve immediately.Initial Complaint
Date:02/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my payment of ****** Monday February 5th and Northpointe Dental was also notified Monday that I made the payment then I woke up this morning February 7th and checked my account and you have taken another ****** and charged me the **** fee so that is ****** that was taken from my account that shouldn't have been taken and I would really appreciate it if I could have my full amount of ****** back or stop the payment as both payments are in reauthorizationBusiness Response
Date: 02/13/2024
Dear Consumer,
As mentioned you had called into iCare to make your monthly payment on the 5th instead of the scheduled date of the 7th. We were able to process the payment on the 5th as requested. On the 7th it was discovered that the monthly payment was also ran at the office. We were able to identify this on the 7th and turned around and did a Void/Refund that same day. Receipt of proof is attached.
The $4 *************** Fee is charged each month with the monthly payment and per the attached sign payment plan it was initialed and signed by you when you signed up for iCare. This is something that has been charged each month since your plan began. Should you have any additional questions please reach out to iCare directly at ************ and ask for **************************
Per the refund of the $173.88 charged in error we would consider this resolved. Thank you.
Initial Complaint
Date:02/03/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
iCare entered into a contract agreement for financial compensation as a guarantor for patient contracts.A patient contract was initiated for an amount over $5000. The patient defaulted on paying iCare which in turn was guaranteed to pay me for services provided. iCare has been in breach of contract for over 6 months refusing to pay a monthly installment payment of $363.71. There are 11 payments pending.The initial contract agreement between me and iCare for their services which they breached from its inception was over $2500. The contract agreement between the patient and iCare as guarantor pending compensation is a net amount to me in the amount of $3998.81. Therefore, including the original contract agreement between me and iCare plus the pending 11 payments on behalf of the patient contract, iCare owes me over $6500.There is no dispute in the contract agreement or coverage, iCare simply refuses to pay the guaranteed monthly amount and is in breach of the contract agreement. Despite a warning of legal action, we have not received any response to calls or our emails. Attached is a screen shot of the last email received from iCare confirming payment which they defaulted AGAIN after only 1 payment.Business Response
Date: 02/09/2024
iCare Financial has reached out to the office and resolved the issued and we apologize for the confusion surronding your patient. Feel free to reachout to us directly if any other issues.
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