Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to file a formal complaint against Phobio LLC regarding their failure to honor a trade-in agreement and their subsequent mishandling of a lost shipment investigation.On October 07, 2024, I initiated a trade-in for my Apple MacBook Pro M3 Max 16" (Late 2023) with 4TB SSD through Phobio's trade-in program. The details are as follows:- Trade Confirmation Number: *********** - Quoted Trade-in Value: $1,465.00 - Shipping Tracking Number: 1Z7106X09091932883 - Device: Apple MacBook Pro M3 Max 16-Core CPU 40-Core GPU 16" (Late 2023) 4TB SSD I shipped the device using the *** label provided by Phobio. Unfortunately, the package was lost in transit. Despite this being a shipment arranged by Phobio using their own shipping label, they have:1. Failed to initiate a timely investigation with *** 2. Demonstrated significant delays in addressing the situation 3. Ultimately denied my rightful payout without proper resolution As a consumer who acted in good faith and followed all provided instructions, I believe Phobio's handling of this situation is unethical and potentially violates fair business practices. I am seeking:1. The full quoted trade-in value of $1,465.00 2. A formal investigation into Phobio's handling of lost shipment claims 3. Implementation of better consumer protection measures in their trade-in program

  

  Business Response

  Date: 01/06/2025

  Thank you for reaching out to share your concerns regarding your trade-in experience. We sincerely apologize for the frustration and inconvenience this situation has caused.
  

  We understand the importance of this matter and appreciate you providing detailed information about your trade-in and the issues youve faced. Allow me to address your concerns point by point:
  

  Lost Shipment Investigation: While we regret that your device was lost in transit, we want to assure you that we take such incidents seriously. We rely on our shipping partners to transport devices securely, but when situations like this arise, we initiate a claim with the carrier to locate the shipment and determine the next steps. We apologize if there was any delay in this process and are committed to reviewing it thoroughly.
  

  Delays in Resolution: We understand how concerning delays can be, especially when valuable property is involved. Your feedback highlights an area where we need to improve, and we are committed to evaluating our processes to provide more timely and transparent communication in the future.
  

  Payout Denial: Our goal is to ensure fairness in every trade-in transaction. In cases of lost shipments, we rely on the outcome of the carrier's investigation to guide our decisions. However, we recognize that your trade-in was initiated in good faith and that you followed all provided instructions.
  

  To address this matter:
  Our team will follow up with *** to ensure a timely investigation is completed. We will review the details of your case to determine if an exception can be made for your quoted trade-in value. We discovered this has happened to you or an associate of you before which raises a lot of concern. 

  
  We also appreciate your suggestions regarding consumer protection measures and will consider these as part of our ongoing efforts to improve our program. Thank you for bringing this to our attention. We value your feedback and are committed to resolving this matter to your satisfaction. A member of our team will reach out to you shortly with an update.

  
  

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22754371
  
  I am rejecting this response because while I appreciate the detailed response provided by the business unfortunately the matter is yet to be resolved. I am looking forward for the resolution from the company. 
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/06/2025

  We understand that your reject our response to work with the shipping carrier regarding your case, but this is the process we have for any missing shipments. If you would like us to cease the investigation, please let us know at **********************************************************************************. 

  Regards, 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I apologize for the confusion, I totally understand the fact that the carrier investigation is required. I sincerely hopeful that this time it will indeed take a place. Please reach out to me via an email shall there be any new details.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phobio is supposed to refund ****** to me as a trade-in for a Puretalk phone. Process was started with Puretalk on 10/02/24. No refund has been received. According to an email, payment was processing on Oct 29th...still have received nothing.

  

  Business Response

  Date: 12/17/2024

  Hello *****, 

  As you may know, with PureTalk's trade-in program, we only facilitate the inspection portion of the process while PureTalk processes your payment. You can see this on their support page at ********************************************. Please escalate your case with them directly at ************, 
  

  Customer Answer

  Date: 12/26/2024

  It is very interesting that Phobio says that Puretalk processes the refund, because, the 3 times that I have called Puretalk about this matter they refer me back to Phobio.  For this reason I have filed a complaint regarding both companies.  

  

  Business Response

  Date: 01/08/2025

  Hello *****. We hate to see this has come to a BBB complaint after explaining Phobio does not process payments for ********'s trade-in program. We insist that you give them a call at ************ to escalate your case. Your payment will show as a credit on the card used for your order with them. You can view more information and see that PureTalk processes trade-in payments online at ********************************************.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I shipped my MacBook Pro to Phobio, a trade-in company associated with ******, for evaluation. They initially offered $250 for the device as part of their trade-in program. I promptly sent them my MacBook. Approximately 2-3 weeks later, I was informed that they would not accept my computer and that it would be returned to me.While awaiting its return, I advertised my MacBook on ********** and successfully sold it for $300. However, about a month later, I contacted Phobio support multiple times, filing complaints regarding the whereabouts of my MacBook. Phobio directed me to **** which, in turn, referred me back to Phobio. After numerous inquiries, I was eventually informed that my MacBook had been lost. Phobio then offered me $100 as compensation.I expressed my dissatisfaction and insisted on the return of my item. They responded by claiming that the MacBook was damaged, which justified their reduced compensation. This claim is completely false. The MacBook was in excellent conditionfully functional, free of scratches, and meticulously maintained.This handling of my case is not only dishonest but also reflects unethical business practices. Phobio lost my valuable computer and has offered me a paltry $100 as compensation. As someone who relies on state disability benefits and is selling personal items purchased during my career, this situation has caused significant financial strain.I urge a thorough investigation into Phobios practices to prevent others from falling victim to their seemingly deceptive operations. Thank you for your attention and support.

  

  Business Response

  Date: 12/12/2024

  Hello **********,
  

  Upon receiving your computer for inspection, we observed a crack on the inside of the display that was not indicated when you created your quote. As a result, the trade-in value was revised. Neither *** nor our facility found any damage to the packaging or the laptop housing that could have caused internal damage during transit. The packaging we provide is specifically designed to protect laptops by securely enclosing them in bubble wrap before placing them in the box, safeguarding both the exterior and interior throughout transit.
  

  Unfortunately, I cannot determine how this specific damage occurred, especially as our facility noted no issues with the packaging upon its arrival. However, I want to assure you that we are committed to addressing your concerns. Since your laptop was lost in transit on its way back to you, we have processed a payment for your trade-in as a resolution.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the MacBook Air to Phobio ****** after they suggested an evaluation at $695 I send it to them fully functioning and in perfect shape After they received it they informed me that they wanted to pay $160 I asked them to send me back my laptop they send it back destroyed and it doesn't function There is no phone number or any form of contact for this company working behind closed doors

  

  Business Response

  Date: 11/07/2024

  Hello ****. We're also disappointed with the outcome of your trade. We promise to pay the quoted value of your device if we receive what you selected to trade in. In your case, you received a quote of $695 for an Apple MacBook Air M2 8-Core CPU 10-Core GPU (Mid 2022) 1TB SSD, but shipped us an Apple MacBook Air Core i5 1.6GHz 13" (Late 2018) 1.5TB SSD. Your trade value was revised to $160 to reflect the model we received for your trade. It is imperative to make sure you select your exact model to receive the proper quote before you confirm your trade. We found no damages to your computer and it was shipped back to you wiped clean of any data with the ** reinstalled. Unfortunately, we can not offer the original quote because we did not receive the model we expected to receive. 

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22526826
  
  I am rejecting this response because:
  Its all lies because I copied the information from the laptop exactly and submitted as is

  also sent the laptop working and get it bank not working ( see picture)

  sent the laptop in perfect shape the send back with severe damage (see picture)

  I am honest man dealing with professional scammers but I will keep up my complaints to ****** whom allow Phobio to take advantage of people 

  SHAME ON YOU PHOBIO & COSTCO

  Soon this matter will be in social media to help people not to be victims of fraud 
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 11/11/2024

  Hello ****. We also agree that this interaction will benefit other customers to understand the importance of identifying your model before requesting a quote. It will almost always result in a negative review. If you view the attachment, you'll see the serial number you entered shows the MacBook Air (2018), and not the MacBook Air (2022), you received a quote for. You can check your serial number yourself at *********************************************. We hope this helps to clear things up with your inspection results. We look forward to speaking with ****** on your case and why the quote was revised. 

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $550 for a iPhone 15 Blue trade in in excellent condition with no housing damage. I mailed my phone in, and received a picture back of a grey phone with a completely cracked back and a chunk of the bottom camera Lens casing missing. I immediately replied that this was not my phone. It took weeks to finally get a response, and in that time they mailed the phone back to me and now I see that the lighting was so dark in the picture the phone looked a completely different color but my phone had that damage. Finally I received a response "Unfortunately, there isn't much that can be done, as this was the same condition we received your phone in. Additionally, neither *** nor our inspection facility found any damage to your shipping kit. I'm sorry we can not be of more assistance." The phone had to have underwent massive pressure and sustain that kind of damage- Phobio is not being truthful. The value of my phone went from $550 to $110- so I lost $440- this is not acceptable.

  

  Business Response

  Date: 10/25/2024

  Hello Mara, 

   

  We're sorry the outcome of your trade-in was not what we both had hoped. As stated, we report to customers how we found their device upon receipt. In some cases, there is evidence that something happened in transit, therefore a claim with the shipping carrier would be opened. Unfortunately in your case, there was no report of such evidence being found. We're sorry we can not offer the original amount quoted due to the condition of your phone when it arrived for inspection. 

   

  Kind regards, 

  Customer Answer

  Date: 10/26/2024

   
  Complaint: 22470297
  
  I am rejecting this response because:

  The damage was either done during shipping or at your inspection location. I am expecting a picture of the undamaged box. I have filed a claim with UPS. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 10/28/2024

  Hello Mara, 

  We only take photos if the shipping kit if damage is found upon receipt. In your case, the packaging was intact, and your device was handled carefully when removed from the packaging a photo was taken soon after of the condition it was in. I'm sorry, but we will can not offer the original amount quoted, because the condition we received it in did not match what was selected when the trade was created. 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22470297
  
  I am rejecting this response because:
  This isnt an acceptable response. If you are claiming a phones value was diminished $440 any reputable business would take photos of the mail packaging. You are being deceitful whether the damage happened in the mail or at your facility.  

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my (very expensive) ***** product to them 2 weeks ago and was told it would be inspected within a week. I sent an email asking for an update and have not heard back. Im worried this company is a scam. They owe me $405.00 for the product o sent them.

  

  Business Response

  Date: 10/15/2024

  Hello *****, 

  We'd like to truly apologize for the delay with your trade-in. This is due to the model you shipped us not being the one you selected. The model you selected to trade-in for a $400 quote is an Apple Studio Display 5K, but we received an Apple 2011 Thunderbolt Display (Serial: *************. If there is a mixup and the computer we received in your shipping kit is not yours, we will conduct an investigation into it. Please provide us with your serial number for the Apple Studio Display you shipped us so we can make sure your trade is handled swiftly. 

  Customer Answer

  Date: 10/15/2024

  Hi! I do not have the serial number with me because you the product and the serial number is on it. I did not select a specific model when entering in the product information. I simply entered the serial number and the model automatically popped up. So Im confused as to why you think you received something different. Unless you have mixed up someone elses product with mine. If you are not able to give me what was offered, please return the item safely to me.
  

  I think the main problem is, you never communicated this information with me. I should have been told this right after receiving the product 2 weeks ago. Why wasnt I told this then?

  thank you,
  

  *****

  

  Business Response

  Date: 10/16/2024

  Hello *****, 

  As we have explained, all customer have to manually select their model and enter the serial number for their device to receive a quote. Our site does not identify the model or condition until it is received for inspection. It is imperative to select your exact model when creating your trade to receive a proper quote. The model you shipped us is not a model we offer a trade quote for, deeming it as ineligible for trade-in. 

   

  Regards, 

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******** phone on 11/16/23, did a trade in and they had me use phobio. They were supposed to send a return kit but it never came. I was charged for not turning in the trade in. I messaged them about it and they said it was delayed and they would send a new one, and once they receive my phone they would give me a refund. I did as instructed but never received a refund nor any other information after that. Emailed them a few times and got no response.

  

  Business Response

  Date: 08/02/2024

  Hello ****. After reviewing your communications with our team, we saw a delay with *** delivering your initial shipping kit. We had a second kit shipped to you and asked that you contact us to inform us it is on the way. We do not have the ability to change trade deadlines, so it was crucial for you to let us know so that you were not penalized. Unfortunately, because we did not hear from you until after your trade had been received, it was automatically rejected due to being received late. With ********** trade-in program, there is a 21-day deadline for receiving trades. If there are reasons beyond our control that your trade is late, we must work with ******** to prevent any chargebacks. In this case, there was a break in communication, resulting in your trade being rejected and your phone shipped to you. 

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22079352
  
  I am rejecting this response because:
  

  I did indeed send multiple emails as shown in my screenshot here. The first one saying that I shipped it, the second one saying that it arrived and I was confused on what was going on, the third one just asking for help in general. I got no responses to any of those despite following phobio instructions. I would still like my refund back.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/02/2024

  Thank you for your attached screenshots. Unfortunately, once a trade is closed and after so much time has passed, we can no longer accept your phone for trade-in. A refund is not due because your phone was returned to you. Thank you for understanding.  

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22079352
  
  I am rejecting this response because:
  My phone was NOT returned to me. I never got the refund the phone or any kind of response at all. This is completely on phobio, it's theft. They said they would be able to issue the refund if I email them once I return it even though the thing is already closed. I see no reason why you can't now. I want either the refund or at the very least my phone back.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/06/2024

  Hello ****, 

  Your phone was returned to you because the trade was rejected on 12/29/23 for being late. The return tracking number for your phone is UPS 1ZE9E5729042787459. Because your phone was returned and can not be accepted, there is no payment or refund due. It is as if the trade was not completed. With ********** trade-in program, the customer can select an eligible trade-in phone to receive a discount for their trade-in. There is a strict 21-day period we must receive the phone by or the trade is canceled and ******** will charge back the trade value that was discounted from your order. In your case, you selected to send in your ******** Edge 2022 and you received a discount of $150. Because there was an issue with the shiping kit arriving and our inability to extend the 21-day deadline, we ask that you let us know when you have shipped your phone with the replacement shipping kit. We did not hear from you until after your phone was received in which your trade had already been canceled because it was past the deadline. Subsequently, your phone was returned to you and the trade was finalized. Your phone was returned and the discount was charged back. We can not issue a refund as we do not have possession of your phone, nor can your trade be reopened per ********** terms. You're welcome to contact ******** to see if an exception can be made in your case. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22079352
  
  I am rejecting this response because:
  

  As shown in the screenshot I already provided, I did indeed email phobio when I shipped it just as instructed, as well as another email after it arrived. I never heard back. You know ******** won't do anything if I contact them on my own, this is Phobios mistake. 

   

  Also, that tracking number is too old for *** to have any information for me, but I can tell you that I definitely did not receive my phone back. Maybe phobio created a label, but it was never shipped to me. Not only did Phobio s**** me out of the $150, but they stole my phone. 

   

  Please make this exception in view of the fact that phobio dropped the ball (multiple times).

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a perfectly flawless Moto Razr 2023 for a Moto Razr 2024. I was quoted $375 but got 0. Phobio handled the trade in and they are notorious for cheating customers. I would like to cancel my order and get my trade in back.

  

  Business Response

  Date: 07/30/2024

  Hello ******, 

  We're sorry we could not accept your trade-in. The value was revised to $0 because your phone is blacklisted. Meaning it was reported as lost or stolen. We highly recommended reaching out to your carrier or from whom you purchased it from to further inquire. As a result, your phone was marked ineligible for trade-in. We hope you're able to find out what may have occurred. 

  Regards, 

  Customer Answer

  Date: 07/31/2024

  Phobio told me the phone I sent them was listed as stolen. Based on that, I agreed to have them recycle the phone. Now I found out the company who sold me the phone does not sell stolen merchandise. I did not have all the info to make any decision.

  

  Business Response

  Date: 08/01/2024

  Hello ******, 

  Your phone can no longer be returned as you requested to have it recycled. We hope you're able to find out why your phone was blacklisted. 

   

  Regards, 

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As Apples 3rd party trade in company, they claimed my phone doesn't work to evade my $170.00 trade in value claim on my new iPhone. It worked just fine when I sent it to them and apple paid to ship it in. I would like the $170.00 trade in credit refunded to my credit card or a full refund of the purchase amount of my iPhone 15 as it is past the return timeline to return my iPhone.

  

  Business Response

  Date: 07/01/2024

  Hello ******! Unfortunately, we did not facilitate your trade-in with Apple. We do not have a record of your account being created or a trade-in in our system. Please get in touch with Apple so they can provide you with the correct vendor so that you may receive assistance. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* sent in a phone for trade in for a measly 40$ (not even two years old) fully functioning. They claim the port doesn't work even though I was able to charge the phone perfectly before they got it. Of course they're happy to keep the phone for 0$ and I'm sure sell it for 100$. Avoid at all costs, extremely shady business practices, it's very sad that ******** and other providers choose to use this service.

  

  Business Response

  Date: 06/21/2024

  Hello ****! Were just as disappointed with the outcome.  Pricing is based on the secondary market demand for your model and condition. The trade value is available upfront before placing your order so customers can decide whether to proceed with their trade-in. Upon inspection, we found that your port was not working properly. This could mean it would not charge properly or transmit data to be accepted for trade-in. We agree that your phone can take a charge, or we cannot complete the inspection. As you suggested in your email to our support team, there may be debris in the port causing the issue, and you expected us to clean it out. Unfortunately, we do not handle devices to get them to work or complete a deep cleaning, as this may easily cause damage that was not there before. However, we can offer you some support options for the port issue, which might help you if you request to have your phone returned. 

  At this time, your phone can not be accepted in this condition, but you can request to have your phone returned to you at no cost. 

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21879141
  
  I am rejecting this response because:

  Nothing was stated in instructions that the port needed to be tested for data transmission, port works fine for charging. You are already getting the phone for an extremely cheap price, the least you can do is accept the trade and take care of it.

  *************************

  

  Business Response

  Date: 06/21/2024

  The eligibility requirements state that the phone will need to be in full working condition. Our job is to complete a through inspection which includes all ports to determine its eligibility. Unfortunately, we would not be able to accept your phone as-is.