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Business Profile

Computer Hardware

CCH Small Firm Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to CCH on December 6, 2022 in reference to this company deducting $1367.48 of money from me in error that I did not owe them. I have been requesting that they reimburse me for my money for over a month. The first person I spoke with was a lady name *****. She told me that she would have this issue researched and rectified within three days. I have followed back up with her multiple times, and the issue was never resolved. I asked ***** for her managers information, because I felt like she had done all she was able to do, and she provided me the information for her manager. His name is *******************. He is a manager in the retention department. I sent him an email that he did not respond to for nine whole days. After the ninth day I sent him another follow up email which he did respond to apologize for the delay and advising me that he will reach out to me before the end of the day. That was on Dec 28th and I have not heard from him since. I sent ************** another email basically begging for a status update and letting him know that it has been almost 2 weeks since I sent him the first email and he is now completely ghosting me. He has dropped the ball will not respond to me. I am not sure who takes accountability for errors made at this company, but it is definitely not ************** the retention manager if a customer reaches out to him and makes him aware of a situation that needs to be resolved. It is completely irresponsible of him as a manager to further escalate, the issue by overpromising, and underdelivering, and then flat out ignoring the customer. This company has taken my ********* notified them of this error and simply asked them to correct it. At this point it seems as though this is being purposefully orchestrated by this company to withhold my funds. I need all $1367.48 of my money returned to me immediately. Hopefully whatever Department handles their complaints will take ownership and actually resolve this situation.

CCH Small Firm Services is NOT a BBB Accredited Business.

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