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Business Profile

Garbage Removal

T & R South Sanitation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for T & R South Sanitation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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T & R South Sanitation, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 19, 2022 @ 2:37 pm ET I made a payment to T&R South Sanitation in the amount of $72.00 for trash pickup. I have not had my trash picked up since the beginning of November. I have had many problems with trash not being picked up. On ****** there are numerous complaints about the company not picking up trash but taking the money. As of today November 17, ************************************ regards to my trash not being picked up after several attempts to reach them about the issue. The lady on the phone (*****) informed me that my payment was returned and that my account was suspended. However it is shown on my bank account otherwise. I have called the bank and tried to track down where the funds are. And they show it was processed. I called again, and spoke with another representative who was very unprofessional and very disrespectful, calling me broke , saying it wasnt her concern. And saying that I made the payment online which is through a third party (trashbilling) and that I needed to contact them. I asked for a phone number to contact them she lied and said she didnt have one. And said that payments made through them has nothing to do with them. She also stated that I should have been called about the situations which I have been calling for several weeks and got no response or the phone hangs up after ringing for about two minutes. When I spoke with the third party they notified me that the payment was sent to T&R and that I should call them and my bank to see why the funds arent where they should be or why I havent received the funds if it was rejected. While on the phone with the third party the lady informed me that today, Nov. 17, T&R was trying to process another payment for $54.00 , $6.00, and a $2.00 processing fee , and a return fee, which makes the total $149.00. I have got in contact with my bank to stop payment for future transactions. I would like to report this business for myself and other customers who have complained. Thank you

    T & R South Sanitation, LLC is NOT a BBB Accredited Business.

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