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Business Profile

Computer Hardware

Trust Tech Computers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2025, I paid ******, owner of Trust Tech Computers, located in *********, ** $297.00 to repair my original **** Desktop Computer. I also provided him with a flash drive to back up the files on my original computer.When I picked up my computer from his store on April 6, 2025 and brought it home to plug it up and use it, I realized he switched my computer with another used **** Desktop Computer without my knowledge or consent. My original computer had a DVD/CD Burner. ****** verbally agreed to replace it with an external DVD/CD Burner since the parts from my original computer were not compatible with the computer he switched and gave me. Since April 7, 2025, my computer has been in his possession and he has neglected to return my computer, my flash drive and the external DVD/CD Burner back to me. I have made multiple phones calls to the store location to get my property, but they will not return my items.On June 10, 2025, I made another visit to the store location to speak with ****** and inquire about my computer and flash drive. One of the employees wrote down my name, contact number and my concern/complaint and said someone would get back to me. As of Monday, June 23, neither the owner ******, nor any of his employees has contacted me about returning my belongings.

Trust Tech Computers is NOT a BBB Accredited Business.

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