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Business Profile

Heating and Air Conditioning

Aireserv of Suwanee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business installed a new HVAC system including the air ducts in my house in 2022. Every few months the system would break down for one reason or another. The system cost $9,000 and is supposedly covered under a 10 year warranty for all repairs. It is now broken down again (no heat) and winter is approaching and the business has been unresponsive. The last time they came out (in june) to repair it I was told that they would file a claim with the manufacturer for a replacement and I have heard nothing back.

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Aire Serve of Suwanee to have a **** unit and new ductwork installed in September 2023. The issue has not work properly since being installed, Aire Serve has come out to the residence three times in concerns of this matter. The first time they stated it was the thermostat, it was replaced, the next it was a part that was bad inside the new unit, this took several weeks to be corrected, the third time it was low on freon. The unit still did not work, they told us it was due to our insulation in the crawlspace. We had an inspection of the insulation in the crawlspace and was notified that the **** unit is not properly installed, and the ductwork is not new and is not attached in several areas. Tried contacting Aire Serve and was informed that they no longer service the area we reside in, even though the unit is under warranty.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two new **** systems within the past 12 months from Aire Serv of Suwanee, both of which are under warranty. The **** system for the 2nd floor of the house was installed on March 28, 2023. When we tried to turn on the A/C on for the first time after this winter, we discovered that it was not blowing cold air. I scheduled a service appointment with them to come out on Thursday March 14, 2024 to fix the system. When no one showed up for the appointment, I tried to reach Aire Serv by phone but was hung up on every time I called. My wife then called and was able to reach them but was told they will not speak with me nor will they service the inoperable system, which again is under warranty. He told my wife via text message to send him an email, which we did, but he has not responded. I engaged another **** company (TE Certified) who came out and found that the new system had leaked all of refrigerant and is now completely inoperable. I was told that as this is a brand new system, the only reason for all of the refrigerant to have leaked out was an installation error. Prior to this, we had gone back and forth with *******************************, the Aire Serve franchise owner about the system not working as promised with the air flow throughout the house worse off than it was prior to their installation and that our electricity bills were now larger with the new system than they were with the 30 yr old system he replaced and that we were receiving high humidity alerts from the thermostat. Rather than trying to diagnose the issue, ******* dismissed all of this and said if we paid him an additional sum of money (more than what was spent on the new system to begin with), it could then work as originally promised. Had ******************** actually inspected the system, he would have found it was improperly installed and was leaking refrigerant. The initial quote from TE Certified to fix this system (which is under warranty from Aire Serve) will be $2,200 at the very least.

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 3/24/22.I had a new furnace installed for $2100. They charged me an extra $500 to install an air purifier. The air purifier stopped working within a week or so and they never replaced it or refunded me. I could not get in contact with the manager and/or owner. They never returned my calls or messages.I tried to dispute the charges with my credit card company but the manager/technician for Aire Serv did NOT include or itemize the air purifier in the invoice, despite charging me for it, which I also find to be extremely fraudulent considering the unit stopped working within a week.

    Business Response

    Date: 04/21/2023

    This was resolved with home owner we refunded a portion of the installation for the air cleaner in February 2 2023

Aireserv of Suwanee is NOT a BBB Accredited Business.

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