We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Eicher's Pro Vinyl, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made numerous phone calls to Eichers (April-Jul) of this year regarding the roof leaking on the screen room that they installed on our house, we are getting tired of the lack of response on when someone will call/come out to repair the leak, This happened last summer also and it took an eternity for Eichers to get with the ballgame and contact us with a date and time of when they will repair the leak. The last phone call was on July 1st and the lady said that the repair work order was filled out the last week of June and today is the 15th of July. This business is not very professional in taking care of their clients and their lack of communication shows that they have zero pride. What we want is for them to get off the dime and fix our roof leak! They have until 9 Aug 2024 to get this fixed. the dates we called. 29 April 24, 30 April 24, 17 June 24, 1 July 24.

    Business Response

    Date: 07/19/2024

    7-19-2024

    Complaint ID: ********

    Good Morning, 

    We Have contacted our customer, We have set a date of Tuesday, July 23, 2024 to do the repair work, ***********************, *******************************************************************, has requested. 

    Sincerely,

    ***************************

    ******** Pro Vinyl

    341 *******************

    Jesup, GA  31545

    **************

    *********************************************************

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We originally contracted with ******** Pro-Vinyl in May of 2017. We had a sun-room built with vinyl windows. The vinyl on the windows has a lifetime warranty. We have contacted the company regularly both by phone and emails to come out and repair what started as 3 spots where the vinyl is pulling out of the frame. We are now up to 8 spots, and several are holes where the cold air and water are coming in. This is my elderly moms primary residence, and they had someone come out and when they came they said they would come back because they did not have the vinyl. My first email with them regarding this issue was 11/30/2020. There was a follow up on 03/10/2021, and I started again trying to get with **** on this on 10/24/2023. I sent **** an email which included the pictures of the issues. I followed up on 11/30. I sent more photos on 12/11/2023.I made phone calls as well and was told on November 17th that ****** the owner had to get a crew out here. Currently they were in ********** and he would get back to me. I had not heard back and called **** again on December 12. This was our last contact with them and I am beyond frustrated that it is so difficult to get them to respond, never mind fix the work that they guarantee. It is costing my mom additional money to keep the heat in her home with this cold weather, and I am concerned for her health and safety. We have tried to resolve this with them again and again, and now turn to you for help.

    Business Response

    Date: 01/15/2024

    ******************** Vinyl

    ********************************************

     *********************************************************; 31520

    ***** Office: ************** Fax; *************

    www.eichersprovinyl.com
    *********************************************************
    January 15, ****

    ID #********
    Customer:
    *****************************
    **************************
    ************************
    **************
    **************

    Our Office has been in contact with *****************************. A repair appointment has been set for Thursday, October 18, **** @12:00pm.
    We will change the window film as requested by our customer on January 10, ****.
    I have spoken to ********************, today and the day and time is agreeable for her to be home.
    Sincerely,

    ***************************
    ******** Pro Vinyl
    ************** Cell

    Customer Answer

    Date: 01/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

     

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installed gutters were different than what was promised. My pre-existing gutters were easier to clean than the new gutters because they had wire leaf filter that was slanted away from the roof. I specifically mentioned this to *****, Eicher Pro agent. I assumed he understood. At first I think he was looking at installing Eicher's leaf filters on the existing gutters. Then I showed him a brouchere of the gutter helmet that I wanted. He, *****, said they did not have this but could get it. He measured the building, gave me a price which I eventually agreed to and I signed the contract. Some time after installation, weeks or a month not sure, I noticed a big build-up of leaves. When I got on the roof to blow off the leaves was when I discovered that I did not have a helmet. In addition there are at least two areas of the filter separating. Numerous calls to Eicher's with zero results. A lot of promises to return calls also with zero results. A promise, by *** ******* to have someone come by did not happen. This has been the situation for months.

    Customer Answer

    Date: 06/28/2023

    At this time I wish to withdraw my complaint against Eicher Pro Vinyl.

    Thank you

Eicher's Pro Vinyl, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.