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Business Profile

Hotels

Days Inn & Suites by Wyndham Jekyll Island

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Googled "pet friendly" locations in the Jekyll Island area. This was listed as one, as well as I phoned the hotel directly on August 1st and was assured it was pet friendly. Now that it's less than 24 hours from check in, a notification came on my phone saying it was time to check in and small print says it's not a pet friendly hotel. I will be out $867 as customer service says it's too late to cancel, but told me that the hotel was pet friendly before new management. Yet, I am out all that money and no reservation now on Labor Day weekend with my family.

    Business Response

    Date: 09/04/2025

    Dear Contact:


    Thank you for notifying our office of the concern filed by ****** **** at the Days Inn property in Jekyll Island, GA.

     To assist in reaching a resolution, I’ve informed the property’s general manager of the situation.  The property has advised "as a gesture of goodwill, we have fully refunded the guest's one-night advance deposit of $407.51. Please allow 3-5 business days to see that on your account.

    Our research team has also advised "Research found card on file was refunded in full on 08/29/25."  

    Our sincere apologies for this experience. 

    Kind regards,

    Liaison Customer Care

    Wyndham Hotels & Resorts 

     


  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Was Charged For A Reservation That I Canceled MORE Than 72 Hours Prior To My Date/Time Of Check-In And Im Being Told By The StaffThat They Have The Right To Charge Me If They So Choose Eventhough I Canceled Said Reservation And Never Checked In. I Called At 2:00 p.m. On Sat. Aug. 3rd And The Manager Refused To Speak With Me Stating That She Had "More Important Calls To Tend To And Didn't Have Time To Speak With Me!"

    Business Response

    Date: 08/06/2024


    BBB Case #: 22087745
    Hotel Site #: 06553
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ******************************* at the Days Inn property in *************, GA.

    To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before August 9, 2024. As a company, were committed to delivering a great experience with every stay with us.

    If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, Customer Care
    ********************************************** & Resorts, Inc.
    Office: ************

Days Inn & Suites by Wyndham Jekyll Island is NOT a BBB Accredited Business.

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