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Business Profile

Towing Company

Southern Style Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/1/2024 I reached out to AAA to get my car towed to a mechanic shop to be fixed. The towing company that came out was Southern Style Towing. The employee driving the truck asked for my license and the key to my car and that was it. He towed my car to the mechanic shop and when he got there he took off emergency break and tow chain with my car door opened and let my car roll off of his tow truck. When my car rolled off the tow truck the door was wide open and there were two trucks parked there. My car door was damaged and so were the two trucks that were parked there. The tow truck driver got in his tow truck and left the shop as nothing happened. I reached out to AAA and they said they had to get a response from Southern Style towing and gave me a case number. I reached back out a week later and AAA is saying they said I signed a form about them not being accountable for any damages. I never signed anything so my signature was forged probably by a photo of my license the driver asked for. ********************** is saying the driver or their company is not responsible for my car being damaged. AAA is saying give them 2 to 3 weeks to investigate this incident. Please do not use this company because basically they are saying they can wreck your car and forge a document with your name saying they not responsible if it gets damaged.

    Business Response

    Date: 04/10/2024

    As stated in this claim, this is a AAA customer, not a ********************** customer. All correspondence must go through AAA. Please remove and close this out of our BBB account. 

Southern Style Towing is NOT a BBB Accredited Business.

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