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Business Profile

Web Design

Beacon HOA Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint:I am filing this complaint due to the ongoing failure of ************************* (***) / property management company Beacon to provide the services I am contractually paying for through my monthly *** ****.Specifically, I have been denied access to the community amenities because my key fob has never functioned properly. Despite being mailed two replacement fobs, I still cannot access the amenities. When I contacted management, I was instead sent an irrelevant password reset email, which had nothing to do with the actual issue.This situation amounts to a breach of contract and unfair business practice, as I am required to pay *** fees every month for access to amenities that I have not been able to use. The *** is continuing to accept payments while failing to uphold its obligations to provide access.Resolution Sought:1.Immediate restoration of my amenity access with a functioning key fob.2.A full explanation of why this issue has persisted despite multiple attempts to resolve it.3.A credit or refund for all months during which I have been denied access to amenities, as I should not be required to pay for services that were not delivered.If this matter is not resolved promptly, I will pursue additional remedies, including filing complaints with other consumer protection agencies and exploring legal options for breach of contract.Sincerely,

Beacon HOA Enterprises is NOT a BBB Accredited Business.

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