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Business Profile

Tree Services

A & R Hometown Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/11/24, ***************** ***** from A&R Hometown Tree Service sent someone named ****** out on behalf of her company. ****** said he could take the tree down and chop it up and stack it in the back for $1500. He said I could Cashapp him.. I paid the full estimate at 12:41 pm on April 4/11/2024 to **** via Cashapp $************. Later on that day another person named ***** shows up and they continue to work. I told ****** early in the day that I had to leave for a work dinner meeting at 4:00 pm. When I came back home it was dark and ***** and ****** were gone. I assumed they would come back to finish in the morning. I texted **** as soon as I got home at 9:15 pm and asked her when they were coming back tomorrow to finish the job. **** responded the next day on April 12th at 9:20 am. She confirmed that ****** was to come back out and finish the job in her initial text that day. I texted ******. He then told me that the owner, ****, owed him $300 and he would not return until he was paid. I sent the screenshot of the text from ****** to me to and sent it to ****. She responds that ***** is coming back and not to deal with ****** anymore. She said ***** would be back that afternoon or tomorrow on April 13th. She responded to me on April 15th changing her story that she could not do the job without a Bobcat and had ***** texting me promising to make the situation right. She completely stopped responding after April 15th. My dad also reached out to her and ***** on my behalf to try to get the situation rectified. They both told him the same lie that they were going to complete the job, as well. I reached out to her via email advising that I would have seek alternative means of resolving the dispute if she did not respond. No response from her or *****. I had another company called the Tree Guy finish the job on 5/7/2024. Resolution to this situation is for ************* to reimburse me the $850.00 that I had to pay to get the second company to finish it.

A & R Hometown Tree Service is NOT a BBB Accredited Business.

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