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Business Profile

Tax Return Preparation

Awesome Tax Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently filed bankruptcy, and the court advised me that there was a fake business of some type on my taxes from 2023 or 2024. I wasn't angry, but I called Awesome Tax Service to make an amendment, as I was advised to do by my attorney & the judge. I called & asked for the amendment, was told the owners would call me back. I got a call back days later & it was the receptionist letting me know that they could prepare an amendment for me, but I would have to owe money if they did. I asked if they would cover the cost of whatever I owe due to their error. The young lady then put me on hold & then suddenly some older woman who sounds like she smokes 12 packs of cigarettes a day got on the phone being rude & repeating my conversation with the receptionist.. so why am I speaking with you now. She stated that they did not put a fake business on my taxes. I pointed out that a **************** stated that there is a fake business on my taxes, so am I to believe that the sworn judge is lying? She then said "You were asking if we would eat the cost of what you will owe & the answer is no" I proceeded to say "So, you put a fake business on my tax return, I will owe *********** are taking 0 liability for that?" the woman responded saying "Well you didn't have a problem taking all that money from your tax return now did you?" I asked her who the *** she was talking to and she hung up. If I would've known that they did that on my taxes, I would have told them not to do that, bc I do not want to get wrapped up with the ***. I called back & got the receptionist again. I demanded the name of the person , & asked to speak to the *********** said the person I spoke to was the owner. I told the receptionist that her hanging up on me is outrageous and she stated that I was hung up on "because I got smart with her".. The receptionist stated there was a business on my 2023 taxes and they would amend it. I received no apology, no remorse & the worst customer **********************.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used Awesome Tax Service LLC (Control # ********) to help us file our 2020 and 2021 taxes. We received a notice from the *** in early 2023 that they were conducting an audit on our 2020 taxes. Specifically, the *** was wanting more information on certain business expenses claimed on our return. We reached out to Awesome Tax Service LLC multiple times asking what we needed to do. They kept telling us not to worry about it. This was happening to everyone. As the months went on, we continued to receive notices from the *** asking for documentation to support the business expenses all the while accruing interest on what turned out to be over $4000. We later found out that they had put on our ********************************************************* addition to his regular job as a fire fighter. This is completely false. He has never had his own business, nor has he ever said that he did. It also turns out that the schedule 1 form that listed out the fraudulent business expenses was never attached to the return they provided us at our appointment. The last time I spoke with ********************* on October 6, 2023 she acknowledged the error but did not offer to reimburse us the cost nor the tax preparation fees. This business is knowingly falsifying federal documents without informing the client and they should no longer be allowed to operate. We just received a notice this week that the *** will be auditing our 2021 taxes.

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not return phone messages. Incorrectly filed taxes which resulted in 3 IRS audits.

Awesome Tax Service is NOT a BBB Accredited Business.

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