Complaints

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• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Dozier was hired by our homeowners association to do work up at our community pool. The work included fixing the rock façade and minor things. Mr. Dozier gave us an invoice in December, because he provided three separate addresses, our management company used the address that he provided on his official W-9
  The first payment was sent to his address on the W-9, we later learned this was not the correct address and a new check was issued. Payment was received by Mr. Dosier within 14 business days as we discussed with him.
  He then sent a letter to our management company demanding a late payment. The payment wasn’t late because the work was not complete, also his invoice never mentioned a late payment.
  Again, even if it did, which it didn’t, the work was never completed.
  He was supposed to return to finish the work as he promised to. we have all text communications stating he would return. He said he will return in January to complete the work. Mr. Dozier has failed to respond to any messages about coming back to complete the work yet he cash the full payment check.
  The association board members have reached out to his cell phone, our management company has reached out by email and he is ignoring all messages.
  Mr. Dozier himself said the difference in the uncompleted work and the invoice he gave us was $300. We decided to pay the full invoice to make the process easier and residence have used him in the past so we thought he was trustworthy.
  The total invoice paid was $2015.00. we are only seeking the $300 from the work he did not complete

  Business Response

  Date: 04/02/2024

  I was hired by ***. *** to complete the work stated on the invoice in which they received an estimate for in October. Prior to starting the project I was informed that they had ordered the stone and would be there for me. Upon on arriving to start the project, ***. *** informed me the stone never got ordered, but would go try and find a match while I worked on the other invoice items. After the rest of the invoice was complete I put back up all the loose stone pieces they had. When complete, I contacted ***. *** and she came to pick up the invoice. She told me that the check wouldn’t be ready that day but could pick up from the office the following day. I called the office the following day and the office manager stated that checks can’t be picked up and that they have to be mailed out. Aggravating but okay sure. 2 weeks went by, nothing. ***. *** and the office had my correct address and to disregard the apartment address. Even then if they did mail it to * ****** **. our friends live there now and would’ve told us as we’ve picked up our mail from them in the past after we moved. When we called the office, they were extremely rude when simply asking if they could please mail another check since this one may have gotten lost. They refused and said they have to wait 14 business days to reissue another check. Then is when I stated their invoice would start accruing late fees as of 2 weeks after the project completion date. Keep in mind all this took place 3 days before Christmas. Had I known I wasn’t getting paid for over a month I would have never accepted the job. I was out over $500 in material plus labor time 3 days before Christmas. They put me in a very tight position, but we kept our patience and tried to be as understanding as we could. After they received the letter of late charges is when they decided to reissue a check and we received it within a few days. As soon as we received payment, the phone calls and texts started pouring in. Every day they were asking when I was coming back to finish. I told them it would be middle to late march when it gets warmer we will set a date, but the office needs to address the late charges as well. The office manager sent me an email that they just flat out weren’t going to pay it because I didn’t state late invoice consequences on the actual invoice. Not something I tend to do because I’ve never had an issue getting paid until now. They got the stone in 2 weeks later and wanted me to come finish it within a week or they wanted $300 back. If I didn’t comply they would be reporting me. Still calling and texting every day to the point I had to eventually block all of them and just wipe my hands clean. We work with several HOAs in the community, truthfully some are a little annoying to deal with but the people are nice so we continue to do work with them. But this HOA is the most poorly managed company I’ve seen around here. I will never do work for them again, neither will my fellow contractors. Looking back, *** had stated in the past they’ve had a few people come do work but never come back, and now I see why. As for resolution, I would like for them to pay the late fees if at the very least for what they put us through. I would also like to see someone come in and clean house and run the HOA the it should be to benefit the community instead of whatever kind of power trip they trying to run.