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Business Profile

Home Improvement

Forsyth Custom Home Improvement And Handy Man

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, July 16, 2022, ******************************* of Forsyth Custom Home Improvement And Handy Man installed new steps onto my back patio in the amount of $1,550 which was paid in full via Cash App. On August 17, 2022, I called and texted ******************************* pictures advising the rail had come up and the nails are showing. Also, the steps are also loose and squeaked with each step. **** Forsyth advised me that I should nail the rail back into place because gas cost too much for him to ride back out to ******** ******* from ******* **. He told me his helper didn't place enough nails on the rails or steps but it was too far for him to drive for just nails. Today is Thursday, September 29, 2022, and ******************************* will not answer any of my calls or respond to any text. He refuses to fix my steps and the handrails and he has been paid in full. The steps squeak with every step and the handrail is coming apart even more but he refuses to fix this work because he says it's too far. **** Forsyth knew the distance when he accepted the job and my money. I would like my steps secured and the handrail renailed into place.

Forsyth Custom Home Improvement And Handy Man is NOT a BBB Accredited Business.

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