Business ProfileforGrayson Jewelers

Grayson Jeweler was paid to create custom jewelry for me and damaged my diamond and never disclosed the damage and is refusing to refund the cost and value of the damaged goods. The custom work was completely faulty and of poor quality.On Friday, January 21, 2022, I took in my jewelry for custom work design (x3 14K WG bands #****** using my diamonds from diamonds hoops. The earrings were to be custom fit into three 10 prong set round brilliant cut diamonds measuring 3.10-3.05mm exact total weight 10. stones-****ct. Color J-K Clarity SI=1 to SI-2 Total weight of Band ****gm and marked as Condition Excellent for all three rings.The work was completed and picked up from Grayson Jewelers located at 2023 Grayson Hwy Ste 109 Grayson, *************. On August 27, 2022, I took my three rings to ************************* Jewelers for consideration of soldering the three rings together and was informed all rings were improperly set. Two of the three rings had five chipped stones (three in one ring and two in the other) and two loose stones in each ring and was informed by ************************* jeweler that the soldering was not advised until all stones were reset into the proper mount to restore the credibility of the settings and adequately place the stones into a larger setting.On Tuesday, August 30, 2022, I called Grayson Jewelers and spoke to *** at 10:59 AM and told *** that my stones were chipped in the custom work performed by the licensed jeweler and wanted him to pay for the damages and restore my diamonds to the state they were in when I brought them in for the custom work, which was excellent condition. *** refused to pay for the damages. I advised him that it was my intention to seek legal action for the damages and total restorations for the work done.Graysons never provided notification that the stones were damaged and provided appraisals indication my jewelry was in excellent condition. The attempt to hide his faulty work demonstrates lat=ck of business ethics.