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Business Profile

Remodeling

Sure Truss Remodeling and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September ** 2023 till Nvember ** 2023. Contracting kitchen remodel by this company. They didn't finish the work and the work they have done up to date is some of the worst craftsmanship I have ever seen in my life. The company is nothing but lies. it is a joke. I am filing a police report and have talked to an investigator in ****** ****** ******* ******** Also, * *** ********* ** ** *** ***** about this contractor. Apparently, this guy has been committing fraud for years and stealing people's money that was given to them by the insurance company to do work for hurricane victims and never completed the job. He took people's money and the work he performed was inadequate. Everything that was said about this man I've come to find out is 100% true. Unfortunately, I found out about him after giving him $23,000 and him not completing the job. I wouldn't want him back on my property. His name is James *** ******* ** ** **** ****** ******** *** **** ** ****** ******* ***** ** *** ********  This man should never provide work for anyone in the United States or around the world. He is nothing but a thief and a liar. * **** ***** *** ******* ******* ******* *** **** ** ** *** ** **** *** he's been committing this kind of fraud for years.

Sure Truss Remodeling and Restoration is NOT a BBB Accredited Business.

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