Complaints

This profile includes complaints for General Property Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General Property Management, Inc

  3558 Atlanta Hwy Flowery Branch, GA 30542

  
• 

  General Property Management, Inc

  PO Box 37 Oakwood, GA 30566-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23526292
  
  I am rejecting this response because: The technician did find very high moisture levels all throughout the apartment, he even asked if there was a flood which there wasnt. After he came out and didnt find out why there was moisture in the apartment the Landlord failed to look into the problem further which resulted in our furniture being ruined and as you guys have said that is for the insurance company to deal with, but we were still out of our apartment for 12 days, which is landlords responsibility to pay us back. Even though yall did have an upstairs unit ready we didnt want an upstairs unit as we arent going to pay for what we dont want.
  
  Sincerely,
  
  ******* *******one, we get everything out and put it in the dumpster, we left 3 pieces of furniture out beside the dumpster because were not going to pay to have it hauled off because the mold problem was not our fault but the fault of a negligent landlord, also we didnt get a chance to clean the oven or replace cheap blinds because we are not risking our health to clean a moldy apartment. we also thought they were going to gut the apartment and clean it of mold, but we got a response from them saying there wasnt a moisture issue in the apartment and the only mold found was under our furniture (we took pictures proving this wasnt true). Now they are saying we wont be refunded for the 12 days we were without an apartment as they think theyve done enough (we are not going to pay for an apartment that is unlivable). Also our rent is $1430 a month.

  

  Business Response

  Date: 07/02/2025

  Office received the first call about finding mold under a couch May 15th. That evening an appointment was scheduled with Magic Carpet to test moisture levels in the unit and steam clean the affected area. Invoice attached. Per the technician on May 16th, no high moisture levels were found in the unit. Carpet/Pad was pulled back and checked. The only areas of moisture found were located under the couch in the living room. Per a phone call with the technician, it was most likely due to a spill. He was instructed to leave a dehumidifier for precaution. First week of June we were told the issue had returned. We offered them a transfer to another unit just like the unit they had, so the current unit could be thoroughly checked. They choose to wait for a lower-level larger unit. They have requested a credit for furniture, and we did explain that their renter's insurance would need to be contacted. Per the lease, personal property is only covered by the tenant renter's insurance. Owner and Management competed their due diligence in a timely manner. 

  

  Business Response

  Date: 07/09/2025

  We have made every attempt to try to rectify the situation. ****** has decided to end their new current lease. No lease breaking penalties will be applied. Security deposit refund less damage fees of broken blinds will be processed within the week. We wish them the best with their future endeavors. 

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General Property Management. Has allowed a ********* twice convicted to live in their property. When he went to jail for the second time. His brother moved in. I had to fight to get his brother on the lease agreement. Then after he was released from jail he moved back in knowing that General Property Management would accept him back. Knowing that a recently released criminal was living there without a lease agreement for three months. General Property Management invites criminals to live in their properties without penalties. General Property Management only cares about money. Not the children next door and across the street from children. I've already contacted a lawyer. **** has been harassing me by driving by my house multiple times which I have video of.

  

  Business Response

  Date: 06/04/2025

  General Property Management is diligent in processing all applications to the fullest. Each resident over the age of 18 is required to have a full credit and background check competed. The tenant in question has rented this unit since February 5, 2020. The tenant did add his brother to the lease as an occupant after that date, while also running a credit and background check on him. No complaints other than the complainant, have ever been made against this gentleman. 

  I have reached out to the Owner/Manager of the Complainant to discuss the matter, as General Property Management does not manage this property.

  If video is shown of **** driving by, it's because we do manage multiple units in this complex and that's her job. She has not stopped or spoke with the tenant in years. If conversation has been made, it was always friendly. Not sure what brought on this accusation of harassment. 

   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager and landlord let my mother live with a severe rat infestation, which stemmed from her duplex neighbor's rat infestation. Was treated as a minor mouse problem (they sent a guy who set up mouse traps, but also stunk of alcohol and bragged that he was playing golf and being inconvenienced by setting said traps), then a ***** *** with some poison foam, and finally an actual exterminator. My mother has now died and lived some of her last days with a rat infestation. There are pictures within the document uploads that show where they were chewing entry points and running about her house. That is disgusting and is a health safety issue. They then let a tree fall on the other side of the duplex in September and left that unaddressed for some time also - they aren't done fixing it yet. It let a draft in and also created new entry points for more critters to get in. This company only responds if you want to pay your bill, otherwise they are incredibly unhelpful. They really should be held accountable for this, but especially the rat infestation. The emails will reflect the email correspondence but not all of what went on and how it was dealt with. I am issuing a formal complaint.

  

  Business Response

  Date: 01/06/2025

  We were made aware of a rat/mouse issue and maintenance was sent out multiple times to address this issue. ****** Pest Control was hired to complete an Animal Exclusion. This was completed and no further complaints were filed, and the property continues to be inspected. Units have never had any issues prior to disruption of the grounds that boarder this property line. 

  On September 27, 2024, due to the hurricane passing through, a large tree did fall and hit the neighboring unit. Insurnace was immediately contacted, and Top Tier Contractors were contacted the same day. Construction continues. No complaints, other than noise, were received from this unit. The tenant did acknowledge the construction of the building was going to be a process that nobody wanted.