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Business Profile

Plumber

Sullens Plumbing and Septic Tank

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Eve W

    Date: 08/16/2025

    Sullens Plumbing is very unprofessional! They are a company that is contracted with our home warranty company, ********************, which sent them to service us. They installed a dented hot water heater in our home. Not only was it dented, it was 25 gallons larger than the one they replaced. That tells me that they had a damaged equipment that they were trying to get rid of. As soon as we came home and noticed the dent, we contacted them and requested that they replace it but they ignored our multiple requests, leaving us no option but to stop payment on our credit card. Thereafter, they responded. We also tried working through the issue with American Home Shield which was of no help!Sullens Plumbing told American Home Shield that they installed a hot water heater that was not dented and that we the homeowner dented it. I am not sure why a homeowner would put a dent in a hot water heater and call and ask that it be replaced, which would be a major inconvenience to our home.After many calls to Sullens and American Home Shield, we were told that Sullens Plumbing would come back and replace the hot water heater. Sullens Plumbing lied saying they would be coming to replace the dented hot water heater but instead they came and removed the equipment and demanded cash for replacing with an undamaged one. The fact that they insisted that we pay in cash was a red flag which we told them we would not. The technician then left with the hot water heater and left us without a hot water heater. They tried calling us to continue their shakedown to have us pay cash to get a hot water heater the following day but the trust had already been broken, so we did not have them back in our home. We also later found out that they turned off the water to our neighbor's house.

Sullens Plumbing and Septic Tank is NOT a BBB Accredited Business.

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