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Business Profile

Liquidators

Pallet Liquidations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******* 8th, I visited Pallet Liquidation, where I intended to purchase a vanity that was missing its top. ****, the proprietor, was contacted by an employee and confirmed via phone that a replacement top could be ordered and expedited for an additional cost. I agreed to this and paid $1300 through Cash App, which included the cost for delivery. The promised delivery date was ******* 12.However, the delivery date was missed, and the following week, I was repeatedly informed that the top had not arrived yet. This pattern continued for ten days, with various excuses given each time. On ******* 23, I communicated with **** and requested a refund if the vanity was not delivered by ******* 25. **** agreed to this.The vanity was not delivered by the agreed date, and upon visiting Pallet Liquidation on ******* 26, I was reassured by the same employee from my initial visit that a refund was being processed and would be returned to my account within 3-5 business days.By February 2, I had not received the refund and contacted **** once more. He then told me a check had been mailed to me, a method of refund we had not previously agreed upon. I waited an additional week for the check, but it did not arrive. **** requested one more week, which I granted, but the check was still not received.On February 12, upon contacting **** again, he informed me he was meeting with his accountant to resolve the issue. I reached out to him again on February 16, but was met with more excuses, despite him repeatedly reading my messages and not responding.He eventually sent me $300 from his personal account, claiming it was a token of good faith that I had not been forgotten, but the remaining $1000 is still outstanding. This has been ongoing for almost two months, and I am left without the vanity and without the full refund.

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