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Business Profile

Granite Fabrication

12Stone Granite, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, the owner was a family friend and offered me a job on March 10, 2024, with payment in 60 days. However, from the beginning of the work, he gave me a terrible job, he made me lose 1 cabinet so that the quartz stone he sold me would fit into the wrong measurements that his employees made. He repaired the work a few times, and finally finished polishing the waterfall on the quartz stone. When it was today, 7/15/2024, he sent me a message with an invoice requesting payment of the last installment, in the amount of $1,500.00 and I said that I wanted him to complete what was promised to me. Then he got extremely angry, saying that he wasn't going to send anyone here to finish it off, and he even threatened me saying that he was going to strike me in the face, and for me to be careful, that he could also come to my house and kill me. I'm already making a police report. The owner's name is ******************************. The value of the work was $5,956.56

12Stone Granite, LLC is NOT a BBB Accredited Business.

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