Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2025, I consigned three home dcor items with the store.On September 19, 2025, I called the store and spoke with an employee named ******. She informed me all items had sold and that I should expect a check the week of September 2324, 2025.On September 24, 2025, I called the store again but no one answered.On September 26, 2025, I went to the store in person. It was closed to the public, but ****** eventually let me in. I explained my concern, and she showed me on the computer system that my name appeared with a check amount of $28.00. She told me she did not know when checks had actually been mailed and advised me to contact the owner.That same day, I emailed the owner, ******** ******. She responded, stating that checks had been mailed, that the store had checked with the post office, and that if there were any problems, she would notify me if a check was returned. She further stated that their system does not allow them to reissue checks, and while she could manually write a check, the banks stop-payment fee is $25, which would be deducted from my $28 check.I also received an email from Savannahs husband ***** stating...Were sorry you feel that way *******. Since youre sorry you trusted us with your things, I trust you wont be sending anything further for consideration. Just to make sure, I will note your account that we will not accept any future items from you. We will keep an eye out for any returned mail or to see if you cash your check so we know the issue is resolved. ***** ****** As of today, I have still not received any payment. The store acknowledges I am owed $28.00 While the amount is small, this conduct raises concerns about the stores business practices and treatment of consignors. I am requesting your assistance in resolving this matter so that I can receive the payment I am rightfully owed.Thank you for your time and attention to this matter.

  Business Response

  Date: 11/03/2025

  The complainant was a consignor with us for three pieces of decor, which all sold with a net due to her of $28. We mailed out checks on 9/14/25 and she began harassing our team on 9/21/25 that her check had not arrived. Our manager, my wife, and myself all personally responded to her and let her know that the checks had been mailed, to which she threatened to file a complaint if her check did not arrive by 9/30/25. On 9/29/25 I checked our business mailbox and found her check returned by **** for an incomplete address. It was missing the state - an error in our electronic records system. I remailed the check on 9/30/25. She has since received and cashed the check and we've invited her not to return as a consignor with us.