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          Find a Location

          The Krystal Company has 196 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Krystal Company

              1455 Lincoln Pkwy E STE 600 Dunwoody, GA 30346-2200

            • Krystal

              1211 Industrial Pkwy Saraland, AL 36571-3723

            • Krystal

              5446 Highway 90 W Mobile, AL 36619-4212

            • Krystal

              5975 Service Rd Birmingham, AL 35235-2164

            • Krystal

              PO Box 680478 Prattville, AL 36068-0478

            Business ProfileThe Krystal Company

            Restaurants
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 01/19/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-61065. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Georgia Northern Bankruptcy Court CM/ECF 75 Ted Turner Dr ATLANTA GA 30303 for resubmission to that court. The case number should be entered on the form.

            Contact Information

            1455 Lincoln Pkwy E STE 600

            Dunwoody, GA 30346-2200

            Visit Website
            (770) 351-4500

            Customer Reviews

            1/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            128 complaints closed in last 3 years

            50 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 91

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Krystal Company has 196 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Krystal Company

                1455 Lincoln Pkwy E STE 600 Dunwoody, GA 30346-2200

              • Krystal

                1211 Industrial Pkwy Saraland, AL 36571-3723

              • Krystal

                5446 Highway 90 W Mobile, AL 36619-4212

              • Krystal

                5975 Service Rd Birmingham, AL 35235-2164

              • Krystal

                PO Box 680478 Prattville, AL 36068-0478

              Headquarters
              1455 Lincoln Pkwy E STE 600, Dunwoody, GA 30346-2200
              BBB File Opened:
              7/30/2015
              Years in Business:
              91
              Business Started:
              10/24/1932
              Business Started Locally:
              10/1/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • Krystal
              • Krystals Hamburgers
              • Krystal Restaurant
              Business Management
              • Mr. Omar Janjua, President/CEO
              • Ms. Sloane S. Perras, Legal Counsel
              • Ms. Christie Davis, Paralegal
              • Lawrence Abblitt, President
              • Jason Abelkop, Chief Marketing Officer
              • Retha Sellers, Company Contact
              • Michele Wilcox, Assistant Manager
              • Timothy Moore, Member
              • Vistia Gathers, Manager
              • Burgess Smalls, Ops Manager
              • Germain Willson, manager
              • Charlotte Kelley, Supervisor
              • Elijah Smith, Operations Manager
              • Alice Crowder
              • Ms. Lisa Witt, District Manager
              • Ms. Megan Hinkle
              Contact Information

              Principal

              • Ms. Christie Davis, Paralegal

              Customer Contact

              • Alice Crowder
              • Ms. Megan Hinkle
              Additional Contact Information

              Fax Numbers

              • (770) 351-4740
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              128 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I made an online order on 23 February 2024 and put it on my debit card. When I arrived at the **********/********** ******* store at my pickup time, the man at the window had me pull forward to wait on them to bring my order out. After about 10 minutes he came out and told me they did not get a shrimp delivery that day and that part of my order could not be done. That was two thirds of my order, so I told him to cancel the order and refund the purchase back to my card. He said that I would have to go online and cancel the order as they couldn't at the store. I went home and logged on to the Krystal's app, but there is no link to cancel or request a refund. I sent them a message thru the contact us link, but have not heard back. I have sent two more messages thru that link and also two messages thru ******** messenger, but NO ONE has contacted me back. My debit card was charged and my back account debited on 25 February 2024, I consider this a fraudulent charge by them.
              Read 127 More Complaints

              Customer Reviews

              38 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Raymond S

              04/23/2024

              The morning manager does not like white people. I swiped my money back from the lady ( who was quiet and stepped away ) because I was just told I cant eat there if I dont have a card. And he said dont ****** money from my cashier . In a bitchy attitude and proceeded to accuse me of snatching money and giving racial slurs. He has no kind of customer respect. ****** quote yo mama and shutting the window like a 5 yr old who just disrespected his mother and is now hiding. called back to get a district manager number but they wouldnt do that because they knew it would be his job if I had that number. I wish I could leave a 0 star review
              Read 37 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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