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Business Profile

Laboratory Testing

Dunwoody Labs Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My functional medicine doctor requested several different lab tests for me. My doctor stated that I would pay $99 dollars for the tests. Each sheet she gave me indicated I would pay $99. I paid each time she requested a test. I thought everything was fine until two years ago. I got an email from Dunwoody stating that I owed a little over $400. I explained that I had paid $99 each time, based on the paperwork from my doctor. I requested proof they had contacted my insurance company and they denied the request to pay for the labs. At that time, I received an email back that stated she would accept a $200 payment and my **** would be closed. I did not pay $200, because that was not the agreement my doctor had with Dunwoody and I had paid $99 every time I got a test. I never heard from them again until April 27, 2022. I received an email from ****** that stated my **** was $694.00 and the statement date was May 1, 2021. I requested an itemized **** and evidence of these charges. I have never received a paper ****. I sent two follow up emails and never received a response. Today, May 8, 2022, I sent another email asking for evidence when they contacted my insurance company or contacted them for payment. I received an email back that my message had been blocked. After I received that message, I did some research on Dunwoody Labs and read a few unfavorable things about this lab. I also saw they are permanently closed and now the lab is ***************************. I believe Dunwoody Labs has unethical practices and I understand why they are no longer in business. All they want is money and they are deceiving the doctors they work with.

Dunwoody Labs Inc is NOT a BBB Accredited Business.

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