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Business Profile

Used Car Dealers

Gravity Autos Duluth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Gravity Autos Duluth's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gravity Autos Duluth has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gravity Autos Duluth?I am writing to formally express my dissatisfaction regarding the purchase of a vehicle by **** ******** over six weeks ago. The experience has been far from satisfactory, and I believe it is important to outline the ongoing issues we have faced.After purchasing the car, we were informed that the initial problem was with the brakes and rotors. We returned to pick up the vehicle a week later, only to find that the noise persisted. After leaving the car for two to three weeks, we were told the issue was related to the bearings. Upon retrieving the car again, the noise continued, leading us to leave it once more for repairs. After a week, we were informed that the left side axle had been replaced, at that time I was informed they had replaced the right axle, yet the noise remained. While we appreciated the two times we were given a loaner car, however after informing ***** that **** wasnt satisfied with the rusted muffler and wanted it replaced, ****** supervisor *** asked me to return the loaner car to the dealership and suggested I should deal with him directly.Despite multiple attempts to resolve this issue, including a promise to take the vehicle to the ********** dealership for further inspection, the situation has not improved. On September 30, 2024, the vehicle was taken to the ********** dealership, and we were told it would be ready for pick-up. However, after receiving an update from *****, it was pushed back to October 11, 2024. Additionally, **** has already made a payment to **************** and is now approaching two months without a functional vehicle. Given the ongoing issues and lack of resolution, **** is understandably frustrated and is requesting to cancel the transaction and receive a full refund.I hope we can resolve this matter promptly. Please let us know how you intend to proceed.Thank you for your attention to this urgent issue. Sincerely,?*** ********?On behalf of **** ********

      Business Response

      Date: 10/18/2024

      Thank you for reaching out to us regarding this matter. We appreciate your communication and would like to clarify our position.
      We have been working directly with Mr. **** ******** concerning his vehicle return. As per our agreement, we allowed him to return the vehicle and are in the process of assisting him in obtaining another one.
      At this time, we are not familiar with Ms. ******** and her relationship to Mr. ********* Please know that we take great pride in assisting our customers and strive to ensure they receive a quality vehicle.
      While Mr. ******** did sign an "AS IS" document, which typically limits our legal obligations concerning post-sale issues, we have gone above and beyond to support him. We have not received any further communication from Mr. ******** since reaching our agreement.
      As a used car dealership, we aim to conduct thorough safety checks and necessary repairs before selling any vehicle. However, we understand that each used car may not be in new condition.
      Thank you for your understanding. If you have any further questions or need additional information, please do not hesitate to reach out.
      Best regards,

      ************

      ******************************************************************************************************************************

       

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gravity Autos Duluth created the worst and least ethical vehicle purchase experience I have ever heard of. 1. Vehicle was listed for $22,500. Gravity charged me $23,500 and insisted that I had misunderstood. When I offered to send them a screenshot of the price listed on CarGurus.com, the salesman, ****************** that it was Car Gurus fault and they would not honor the price. I should have walked away at that red flag. I agreed to pay the $23,500 price and we moved on. 2. **** said, on a recorded call of which I have a record, that the vehicle had no mechanical issues whatsoever. He also said it had passed their Dealer's through multi-point inspection. Issues at delivery and found within 1000 miles: a. Vehicle transmission was throwing multiple codes and skipping 3 of 8 gears. AAMCO Transmission said the fluid was wrecked and that these transmissions could not be rebuilt. $6,000 for replacement and installation. b. The passenger front driveshaft was imbalanced, CV boot torn, axel grease flung all around. New driveshaft installed: $900 and a 6 week wait. c. Highbeams were non-functional. After much research, determined that the High Beam Shutter system had failed. New high beam shutter systems: $1500 each. $3000 total. After bringing these issues to the manager's attention, he made it clear he would not accept any responsibility, and he stated, "You should have had a mechanic inspect the car ahead of time." That is 100% contradictory to what his salesman stated. They had done the inspection and the car was in great mechanical condition. After much discussion, the manager stated that he would help offset some of the cost of these issues by "splitting his commission" on the vehicle sale. He said he made $2200 on the sale, and would send me a check for $1100. He verified my address and send he would overnight a check. We never saw a check. This company is dishonest, unethical, and willfully executes predatory business practices.

      Business Response

      Date: 05/07/2024

      i did agree to pay the customer $1087.00 ,but due to the delay from the tech team to set up the system for new corporate location , but hopefully Wednesday will be up and running and i will upload a copy off the check for $1087.00 which was half of the profit off the deal .. regardless off all the detail i discussed with the client and i fully explained him that i will give him this amount as a goodwill gesture and provide the best customer service .. 

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2019 Acura from this dealer on March 29,2024. On March 31, 2024 the mirror of the driver side came off while driving luckily I was able to save it and put it back on. I contacted the salesman that sold me the car and said that they had order a new part for me. Driving on a different day the mirror came off and I was not able to rescue the part this time. Not only this when I bought the car it was supposed to be thoroughly clean and it wasnt not even the oil change wasnt done. Its almost 30 days and I havent heard nothing back. Please go somewhere else to buy your used car. And they claimed to be an honest dealership. The salesman even said that he was to call me back to get the oil change and nothing has happened.

      Business Response

      Date: 05/08/2024

      WE ALREADY TAKE CARE OF THE CUSTOMER ISSUE AND REPLACE HER MIRROR AND SHE WAS VERY HAPPY ,NEVER RECIVED THIS LETTER BEFOR , SO I WAS NOT LATE TO RESPONDE

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got charged for a warranty lifetime.Electronic warranty for $2499.00 .That they refused to send me the paperwork I have back-and-forth 22 emails where they said they're going to send it and they refuse to now they're just not even contacting me anymore.I do not want the warranty anymore.I've asked too many times I just want my money back

      Business Response

      Date: 04/02/2024

      provide the customer with a copy off the warranty , the sales person who was receiving the emails from the customer was off for 2 weeks , that is way the customer was not getting response back . But I already spoke to the customer and emailed him a copy off the warranty .

    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 30th, 2023 I spoke with a salesman name Gabe at Gravity Autos in ******,** regarding trading in my 2023 C-300 ******** for a 2021 *** 430i. Once we both came to a mutual agreement regarding my trade in value of my 2023 C-300 ******** and me purchasing a 2021 *** they had at their dealership.. Right after we agreed on me purchasing the 2021 *** I 430 for $39,444 and they agreed to buying and me trading in my ******** 2023 C-300 for $45,000, the deal was closed.About less than an hour I get a text from their dealership and it came from *********** Gabe . The text stated that the 2021 *** 430i , the price was adjusted to $38,444, a $1k less than me paying the price of $$39,444.I sent the text to *********** and ask was I going to get the credit of $1k taken off of the $39,444 , he said let him talk to the finance manger . Received a call from *********** along with the finance manger being on the line , it was a conference call and the finance manger verbally told me I would get the $1k credit based upon the text I received from *********** and he was sitting in her office when the statement was made . Once I realized I was not given the $1k credit as promised I reached back out to *********** to see why I didnt receive the credit . My sales then sent me a text stating someone my the name of **** would be calling me. Thats when the nightmare and the lies and cover **** I spoke with **** the finance manager regarding my issues I was having with that dealership and he went on to state that the finance manger that told me verbally I was going to get the $1k credit was no longer with the company and he can not confirm what was said. This conversation took place a day or two after a mutual agreement was done. About a week later the dealership took delivery of my 2023 ********. Then arrangement was made in which I would have my 2023 ******** C-300 shipped to the dealership and I would be responsible for paying the shipping fees. A couple days

      Business Response

      Date: 12/19/2024

      Hello,

       

      I am following up on a review sent to the BBB.


      I following to make sure that everything was handled.

      *****

      ************

    Gravity Autos Duluth is NOT a BBB Accredited Business.

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