Business ProfileforThe Juicy Crab

The waitress in ********** ** location "coincidently" added $20 to our credit card for her tip. After we already paid and HANDED her the cc receipt AND a $20 CASH tip then left. The transaction showed on credit card later, naturally. SAD customer service. The Manager pulled up receipt and it showed the $20 had been added. He said he was going to look into it. He called back same day and said ***** remembered us and she was so sorry about the mix up. It was supposed to be for the table next to/behind us. We protested that statement with a basic HOW? Then the manager proceeds to tell us that our waitress is a good person and he's known her for...WHO CARES...She stole from ** on a credit card transaction and you tell us she said it was meant for the other table next to/behind us. REALLY?! The likelyhood that she got the same $20 from next table was so Far Fetched. He said he'd refund the $20. We asked if he'd compensate more for the mishap or whatever he wanted to call it. He said NO he couldnt do anymore. At that point, we Demanded BOTH $20 tips she received back on our card. He talked to GM and called us back the next day saying it was done., $40 credit, $20 cash and $20 from card. However; still nothing for the time and suffering caused by extra $ "missing". (Sorry your friend travelled so far to visit and you chose JuicyCrab.) How unjust for the customer to have something go wrong and no repercussions to the ones at fault. They look out for their own I guess. He hung up saying they would look into it. (Mmmkay) If you havent done so already, then...Anyway the very Next Day, $20 was added back to the creditcard, leaving us paying the thief. Ive been calling the store for hours to no avail. I guess we'll try reaching out to corporate and maybe even pressing charges for theft since they apparently think light of this incident. Last words...EVERYONE, CHECK YOUR BALANCES EVERY TIME YOU SWIPE ANYWHERE. SMDangH Sorry for the length. Knowing is Half the Battle.