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Business Profile

Oil Changes

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon Im ****** *****, Ive had troubles with maintaining my schedule & time at grease monkey Lawrenceville suwanee 1045, I told the manager while I was off 3 days of last week from being harmed & sick to the manager, I had hospital papers from the visits but I didnt think he cared about that & after he kept telling me to not come to work and & said I was fired in the time while I was already looking for a new tech position, but then he told me to come back to work this week on Thursday. I tried fixing my schedule and asked for help, in most cases I wanted my last pay check, working for grease monkey caused my role to be bad I was to good for this company, *** had better experiences with other companies as a tech, I did everything I can & did what most people couldnt do at that job, I dont want to file a complaint on cooperate but if I have to will, either someone can fix my schedule for me and get my last check from this company cause I did not make money for free to do the most no one could in this ************** have messed with my schedule, messed with my own time also theres many complaints I have against the company full of lack work ethic, its outrageous that Ive went through this & to be the first company ever & how many employees do the same unprofessionalism things even if its not at one grease monkey its another, told my manager i wanted my last check and im moving to a different company, i checked my payroll and theres no check or schedule, its illegal to not pay for working hours even if i wanted to leave or get terminated, *** held my composure with this company & the manager but it turned out to be a h*** hole for some employees, but I demand my rights.

  • Initial Complaint

    Date:06/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, I went to receive an oil change from Grease Monkey. The following day my car leaked oil onto my partners driveway which we had to clean with cat litter and driveway cleaner before it stained. They also input my mileage incorrectly into the system by about ***** mi. I have never had this happen to my car after an oil change. I returned back to Grease Monkey to have them fix the issue and when asked about a refund I was told to contact corporate which I attempted to do. They never answered the phone nor did they reply to any emails that I have sent via their contact page on the website.

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in for a car battery replacement on Sunday, October 6th 2024 with a fully operable vehicle (2016 ***** IS200T). The workers installed the new battery incorrectly that cause the vehicle to be inoperable. All dashboard warning lights were lighten up with both steer wheel and automatic stick to be locked. Workers at the time did not know how to fix vehicles beyond oil changes and battery replacements. Vehicle was left in the shop until the next day, where Store Manager did not provide any assistance. Store Manager claimed that the business is not responsible for vehicle malfunction, and that responsibility of towing and fixing vehicle is up to vehicle owner. I returned the next day after researching possible issues with blown fuses. I find multiple blown fuses myself with Store Manager not claiming responsibility, simply stating that nobody at the facility can fix the issue that the workers caused from the previous day. I asked for them for replacement fuses, yet they declined any assistance. Eventually, after several complaints, the manager placed an order for the replacement fuses, but they never arrived. Employee is still insisting that they hold no reliability despite workers informing me that they do not have the proper training in anything outside of maintenance oil change and battery replacement. Vehicle is still in store for 2 days, not functional for driving without any assistance. I still paid $203.39 for the new battery replacement, which has since been refunded. I am planning to file a formal complaint with potential legal action.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 31st of 2022 at 4:16pm I visited the Grease Monkey Oil ************** #**** at ****************************************************. to have a oil change, which I paid $65.44, on my 2006 Chrysler Sebring convertible. After a period of 13 days and 331 miles my low oil pressure warning light abruptly appeared and within the two blocks the motor cut off and with no power assistance to steering or brakes car stopped in a travel lane. A truck stopped and helped push car off road to a safe location. Being a Saturday night after dark I had the car towed to a friend who has several years experience working in the ****************** at new car dealerships and has done maintenance and repairs on this car. Upon inspection it was found an extense oil presence under the car coming from the oil filter that was unthreaded two and a half to three turns from tight. After tightening oil filter and refilling oil an attempt to start the car was made, starter would not turn, engine was seized. At that time car was towed to ******************** were car was again inspected and found to be locked due to motor not having oil. My attempts to contact Grease Monkey have been dismissed as if I was crazy and this is somehow not their responsibility.

Grease Monkey is NOT a BBB Accredited Business.

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