Reviews

Review Details

• Review fromJohn H

  Date: 01/21/2023

  1 star
  Received an email from Gem Shopping Network that my Refund would be processed in **** Days. 20 Days Later and after reaching out to GSN twice STILL NO REFUND. Having my Financial Institution do ChargeBack. Never again
  

  Gem Shopping Network, Inc.

  Date: 04/12/2024

  
  Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
  At Gem Shopping Network, we value all feedback from our customers as it provides valuable insights that help us improve the way we do business. We deeply regret any inconvenience you experienced, including the delay in processing your refund.
  

  We also apologize if the details of our refund policy were not clear in the email you received or were not explained adequately by our customer service representative. Ensuring clarity and transparency in our policies and communication is essential to us, and we recognize that we fell short in this instance.
  

  Please know that I am here to assist you with any unresolved issues or if you require additional information. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
  

• Review fromChristina L

  Date: 12/09/2022

  2 stars
  Claims they ave the most liberal return , therefore feel free to buy multiples, BEWARE. Their hosts, except ****, says this all the time, but their actions don't coincide with this statement. Also, they tend to ignore requests on online chat.. I have very mixed feelings on this channel. If not for their CHROMIA vendor and **** from Jewelry Extravaganza, I probably would have stopped watching. Definitely feel service has declined this year.
  

  Gem Shopping Network, Inc.

  Date: 12/22/2022

  Thank you for taking the time to provide feedback.We're sorry your shopping experience didn't go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. Please let us know if you are looking for something in particular or have any questions about our return policy. **************** is available Monday-Friday 9 am-5 pm est to assist you with requests and answer any questions you may have.Please let us know if you need anything else.

• Review fromChip N

  Date: 11/20/2022

  5 stars
  I just began my shopping experience on Gem Network after stumbling upon it on my ROKU streaming tv. The hosts are fantastic, very reasonable prices, and the jewelry is gorgeous. The estate jewels are always breath taking. Thank you!
  

  Gem Shopping Network, Inc.

  Date: 12/22/2022

  Hello Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!

• Review fromSharon S

  Date: 08/19/2022

  1 star
  On three separate occasions, I was charged more than the price quoted. The third time I had video recorded the program, including the item number and on-air price given. When I received an email of the order several hours later, the price had increased over $200.00this was on a Friday. I called GSN and was told I would have to call **************** the following Monday. I called on Monday and told the ** Representative (********) about the overcharge, explaining that I had recorded the program and double-checked the price quoted on air, and, this being thir third time I had been charged more than the amount I agreed to pay, I was not going to let the overcharge stand this time. I offered to provide a video of the recorded show. ******** said she would review their recording of the show and call me, either later in the day or Tuesday. I received no communication on Monday or Tuesday. On Wednesday, I called and, again, spoke with ********, who insisted she had reviewed the recording of the show and confirmed the price billed was correct. I told her that simply was not true, and that I had video recorded the item I purchased and could prove the price given on air was over $200 less than that billed. I offered to send a video of the recording and was given the email address to send it to. I then cancelled the entire order. I have received no apology for the overcharge and have proven they did charge over $200 more than the price quoted on air at the time of purchase. In addition, I have twice been shipped rings that were not the size given and tagged on the item. People need to be aware that, given the number of times these issues have occurred over just the past year, they need to record the programming when they purchase something, and call **************** to protest when overcharged or shipped an item not as described on air. I will be happy to provide you with a video of the price quote and invoice to prove my claim.
  

  Gem Shopping Network, Inc.

  Date: 08/22/2022

  Thank you for taking the time to provide feedback, ******. We apologize that your experience didn't reach your expectations and that we didn't meet your needs. For 25 years, we've prioritized our customers' happiness and continuously worked to provide the absolute best in colored gemstones and jewelry.Please reach out to us at ***********************, so we can work towards a resolution for your issue with pricing.