Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have over 100 hr of C2 credit. During the pandemic, C2 closed the Greenwich ** location which I signed. The online tutoring was not available either. We reached out many times for a solution and were told to wait until after the pandemic. Now, the ********* location is still closed. My daughter is already in college and needs no tutoring anymore. The closest C2 in ******** ** now told me that I can only transfer my credit to the kids in the same household.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to express my concern regarding how services have been provided at the ************* C2 education center for both of my daughters.1. Baseline assessment was done. ****** promised that this would be repeated at regular intervals. NEVER DONE.2. Regular updates regarding material covered and progress was promised. NEVER DONE.3. Custom learning plan was discussed with ****** and was promised. AFTER MULTIPLE REMINDERS for 6 months, this was finally implemented, but only for 3 weeks after which, the custom learning plan was NOT CONTINUED for unclear reasons.4. **** test date was provided. Baseline **** was performed. ****** promised that the **** would be repeated to track progress and she would take ownership over this once the test date was provided. NEVER DONE. Once I realized and requested, it was repeated and scores went DOWN. NO TIME FOR SUPPLEMENTAL review sessions by this time.5. Daughter working on geometry expressed that sessions were not helpful and teacher was not giving her much attention. After discussion with ******, she emailed me saying that much of the session my daughter was drawing pictures and she was not aware of this. ****** promised to incorporate more tactile strategies and more attention and apologized. After this, the teacher became short tempered and irritated with my daughter, who no longer feels comfortable going to C2 in *************.6. I met with ****** on June 27, 2023 to express my concerns and to request a refund and exit from C2. She agreed with all of my complaints and agreed that I should receive a refund.Later, I received an email stating that I am not eligible due to 2/3 of sessions completed.I spoke with supervisor *********************** who also refused to issue a refund.*****************************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with C2 on August 16, 2021 to provide ACT tutoring for my grandson ********************************. Contract ID *********, tuition cost $ ******** ****** received extensive tutoring until January 2022. In May 2022, I sent an email to find out whether there was a balance left and whether I might be able to receive a refund. *************, the director of the Avalon C2 called me and told me that there was a refund available (about $780.00) and that she suggested I leave it on the books in case my grandson, who was entering ***********************, could use some long-distance tutoring help during his first semester there. The contract was due to expire in February 2023. I agreed to that. ***** was not able to use C2's help and on January 24, *************************************************************** February. On January 25, Ms. ** answered that she would make a request for the refund and would send me a form to sign, indicating how I would like to be paid and where to send the refund. I received the form, sent it in and was assured on February 6 that it had been received, that it would be submitted to the manager and that I should receive the refund shortly Since then nothing has happened. I have exchanged several emails and phone calls with Ms. ** and gotten nothing but excuses. On March 21, she claimed that there "was a mix-up" and apologized for the "unexpected delay." On March 22, I was asked to come to the office to sign a proxy contract, because the original one had expired and they could not proceed unless they had a current one. Despite further emails, I have not received a refund.I have all the emails exchanged between C2 and me (hard copies and emails) and copies of all the contracts. Unfortunately I have no scanner and cannot upload documents. I will be glad to forward emails, or send hard copies. Please let me know how you want me to proceed. I could also try to send you copies via cell phone.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  C2 Education is a horrible money hungry business. We bought over 30 hours and we only used less than 1/2 of those hours for our son. Our son didnt improve at all, then they closed the center near our house (**********) .They told ** we had 18 hours left and that those hours never expired. We tried using them for AP Calculus or for Essay ****************** Writing Application this month without any support. The new center (Portal Ranch) wouldnt support our hours since we belonged to the ********** center. We have asked for a refund with our any luck. What are we suppose to do? We dont have anyone to help tutor or us so we want our money now.