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Business Profile

Moving Services

Simple Moving Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

This profile includes complaints for Simple Moving Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted movers with supposedly good ratings. They packed and loaded a console table without first breaking it down and wrapping and protecting the glass top. I provided blankets and bubble wrap. They never touched the bubble wrap. The glass table top was place on the floor of the truck without any type of protection,
      because they were too eager to complete the job and get paid.

      Business Response

      Date: 10/10/2025

      To whom it may concern.  ***. ****** elected to just use our labor service and provide her own truck and supplies.  Unfortunately, it is hard to assess liability when we are not loading and unloading our own truck setup for household goods moving as well as using our professional protection supplies and having a certified foreman driving the truck.  The customer had us load her truck that was then driven by the customer a minimum of 400 miles to the destination.  Items do shift in the load especially when not using proper equipment or having enough straps to properly secure the load.  I do hate that this table was damaged in transit, however since the load was not in our possession from start to finish we can not be help liable as there is no way to tell how or when the table glass was damaged.  ***. ****** did contact ****** and was offered in good faith $100 towards the damaged table.  Based on the contract if we would have performed the entire move we would have been liable for .60 cents per pound which would have been less that $60 for the table glass replacement.   We were in good faith offering more than our 3rd party claims would have paid if approved.  Contract is attached.

      Customer Answer

      Date: 10/13/2025

      Complaint: ********



      I am rejecting this response because: the offer was too low for the price of the item and with all of the explanations about not being party to taking complete control of the move, only loading, the complaint is about packing. This table was supposed to be broken down and the glass wrapped. It has traveled from ******* to ******* under the same manner using only loading services. It was previously wrapped. To wrap it correctly is my complaint. I provided all of the necessary essentials for the job. They were not used. That's my complaint. The business needs to double the offer if they are operating in good faith.



      Sincerely,

      **** ******

      Business Response

      Date: 10/21/2025

      We will send *** ****** a check for $200 to settle this claim. 

      Customer Answer

      Date: 10/22/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      **** ******

    • Initial Complaint

      Date:12/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They broke my items. They broke my coffee table, my mirror and picture frame. It was 225.00 for the coffee table and 100.00 for the mirror and picture frame they were trying to offer me 50.00. They also stole items. He was saying that I declined them fixing the items. He clearly stated that he was going to have the items refunded

      Customer Answer

      Date: 12/29/2023

      I would like to close my case as they refunded me. 

    Simple Moving Solutions, LLC is NOT a BBB Accredited Business.

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