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Business Profile

Furniture Stores

Farmers Home Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farmers Home Furniture has 273 locations, listed below.

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    Customer Complaints Summary

    • 191 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a furniture plan for my sofa sets and my dining room table.

      When it was sold to me, it was sold as a insurance in case anything happened to it however, recently I tried to do a claim because the stitches were coming out of the sofas fabric and the paint was chipped off of the table and I literally just turned 12 months. They had someone come out and look at it, and that person told me that it was a manufacturer defect, and it would be covered and most likely the store would handle it at their discretion whether they gave me store credit or ETc. For the sofa covers they said they were gonna replace them and they told me to give them till Monday to know something. This was on Friday so the weekend past I contacted them and I spoke with the manager, Jessica J**** she was very rude and said there was nothing they could do because the table had water damage, which I told her I’m notunderstanding where the water damage came from if I have surveillance in my house that can back up that the man that came to look at said it was manufacture defects she started having a attitude and yelling and saying that it didn’t matter how much surveillance I have that’s what it was and it wasn’t covering anythingand that it wasn’t a insurance. It was a furniture extended manufacturer plan. I called other stores and they said that every store is different that could cover it if they wanted to and they didn’t have to if they didn’t want to it all depended on the manager so I guess thatdaily manager just didn’t feel like doing her job and honoring my insurance or protection plan either way it was a manufacturer defect. It should be covered I have called corporate left voicemails. No one has reached out to me.
      What is most upsetting is that every time we go by furniture which I’ve bought a couple of grand from them they attack you with their extended warranty a.k.a. insurance but when it’s time to honor it, they get rude and ugly

      Business Response

      Date: 07/14/2025

      The Group Manager will contact the customer and set up a time to exchange the merchandise.

      Customer Answer

      Date: 07/14/2025

      Complaint: ********



      I am rejecting this response because: I have two items that are under warranty. I’m not sure if they’re speaking about both or which. Could they please clarify what they will be exchanging. 




      Sincerely,

      ****** *********

      Business Response

      Date: 07/17/2025

      The customer has been contacted, reselected merchandise and is set up for delivery.

      Customer Answer

      Date: 07/17/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** *********

    • Initial Complaint

      Date:06/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for 3500 and I ordered a couch set and a washer and dryer turned in all my documents and was promised a delivery date and still yet have got my merchandise yet. I’m very disappointed and frustrated with the company. All I wanted was my furniture and washer and dryer.

      Business Response

      Date: 06/30/2025

      The store received the pre-qualification application on 6/13/25. A sales consultant attempted to contact the customer with no success. She left a message but received no return call. After receiving this complaint, the Store Manager also tried to contact the customer and spoke to an interpreter. She was told that the customer was not accepting calls, and the interpreter hung up. She called again and left a voicemail. We think that the customer may have placed his wish list in our web cart and did not realize that the transaction was incomplete until a contract is completed and signed. If the customer will contact the store, we will be happy to offer our assistance.

      Customer Answer

      Date: 06/30/2025

      Complaint: ********



      I am rejecting this response because: I received no phone call or voicemail. But it’s ok I took my business elsewhere and got assistance immediately. 




      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase the *** ** in. television on May 19, 2025. It was not working properly on May 21, 2025. It had a black strip on the left screen and it started lines on the bottom of the screen. Farmer's Furniture said I didn't crack the screen, but it is in my apartment but I didn't break it. I want the *** ** in TV out of my apartment.

      Business Response

      Date: 06/05/2025

      Customer purchased a discounted TV from the store. It was delivered to her home and checked to verify that everything worked as it should. The customer stated that a couple of days after delivery, lines came up on the screen. It is clear that the screen was damaged after delivery. The Store Manager offered to swap the TV with a smaller one at the same price point even though the damaged TV is not covered under warranty due to impact damage.  informed the customer To take care of the customer, the Store Manager has been directed to pick up the TV and remove it from the contract.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they pick up as promised and close account.



      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been contact family members and ex wife about my debit (which is inaccurate and I been trying to settle without respond from them))

      Farmers furniture send a letter treat my ex wife and calling her several times

      Business Response

      Date: 05/23/2025

      After reviewing the customer's complaint, we found that the store has only tried to contact the customer on phone numbers that he provided on his credit application. Correspondence has been addressed to the customer. Collection procedures have been followed.

      The payout provided to the customer when the account was initially opened changed due to accrued late fees and aging of the account. No payment has been received since ********* ****.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/23/2024, I purchased a refrigerator on a payment plan from Farmers in *******, **. At the beginning of April, I noticed that my drinks were warm and my meat in my freezer was starting to defrost. I contacted farmers, and first of all, it took 3 weeks for a technician to come out to see that it was the thermostat. The technician stated that it was going bad in these refrigerators. He ordered the part, which I received the next day, but it would take him 2 weeks to come back. Ok I still have not gotten upset they brought me a little college refrigerator I have 6 people in my family. Today, 5/20/2025, I received a text stating that the technician would not be able to look at my refrigerator. The next date would be 6/2/2025, which will be 2 months without my refrigerator, which is very unacceptable. I told them they need to bring me another refrigerator. I received a call back stating that the general manager is on vacation and will not be back until Memorial Day. I hope he enjoys his, because my family will not know how I can host a cookout with a refrigerator. Now I want to be reimbursed for all the food and meat that I lost from this sorry refrigerator. I am being nice and polite, but I am going to get in contact with News 2 and see if they can help me. I have been a farmer's customer for about 15 years, and this is not the way you handle good customers. I will never ever come back to a farmer's store again.

      Business Response

      Date: 05/23/2025

      Due to the delay by the service center to make repairs, the store has been instructed to contact the customer and make arrangements to switch out the refrigerator.

      Customer Answer

      Date: 05/28/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you, I received my replacement fridge. Thank you again. 

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second bed I have received in the last 2 weeks. The first time they ripped my mattress and scratched the wood. This time the drawers all around are off track and won't close correctly. I so frustrated and I have anxiety!

      Business Response

      Date: 05/26/2025

      The customer had a delivery that included a queen size bed and mattress that came in damaged. We reordered and redelivered both the mattress and bed. Upon contacting the customer today, we learned that she is unhappy with the drawers on the footboard. We have scheduled to pick up the furniture on *** ******* and will void the contract.

      Customer Answer

      Date: 05/28/2025



      Complaint: ********



      I am rejecting this response because: I want to be sure this doesn't leave an negative on my credit and also, I didn't receive a formal apology from a manager. This company has caused me a lot of anxiety and I'm very disappointed. 

      Sincerely,



      ******* *******

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online the website charged me double when I made payment, only one payment was posted on my account (verified at the location by credit manager) and I was told I have to get the excessive charge refunded by corporate since I made payment online. I have been calling for days and I have been leaving voicemails. They just keep forwarding me to voicemails and I can not get them to answer or respond. The payments have come out of my banking account but not posted on my furniture repayment account. Why won’t they even talk to me at corporate and how can I get the money they took from me without my consent? And why aren’t they posting all payments on the account??

      Business Response

      Date: 05/16/2025

      We have reviewed your account and your payment history, and we do not see where we charged you twice for your *** **** $100 payment. Our records only show one payment received for $100.You will need to contact your credit card company or bank to dispute the charge and to have them correct the issue.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 15 U.S. Code § 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code § 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

      Business Response

      Date: 05/16/2025

      Thank you for bringing this to our attention. We have researched your complaint and have determined that it needs to be removed from your credit report. We have submitted it to the credit reporting agencies to have it removed.

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an adjustable bed in February from farmers furniture and the first night. I used it to adjust it. I could hear a sound underneath the bed so thenext day I kept hearing it and so we checked a little closer underneath and found that the wood had cracked or was cracked and so called farmers then they said they would have someone come out and take a look at it and after a couple of weeks, we finally had someonecome out and they looked at it and said yes, the wood cracked so they took pictures for their manager to go back to the office and we didn’t hear anything for a couple of weeks and so we kept calling and we finally got an answer and they said that would let us know what they were gonna do about it and after we waited for more weeks and did not hear anything so we called again and they said that it was being handled with the manufacturer as a warranty and that we were responsible with speaking with the manufacture they kind of took themselves out of the picture farmer should stand behind their product and just replace the bed I bought it as I need it for medical reasons.

      Business Response

      Date: 04/13/2025

      The Store Manager in our ******** location has already ordered a new adjustable base for the customer as an exchange. The customer needs to contact the store to schedule a time for the swap. The Group Manager attempted to contact the customer using the number listed, but it went to voicemail.

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought living room set, paid cash, brought extended warranty, filed warranty claim. They sent a man out to see what the problem was. He told me, he will let the store know about the needed repair or replacement. Waited to hear from store. They never contacted me. I went to the store and manager said the guy they sent out had returned to work at the store and said it was fixed. Store manager called and had the repair man come out. He was very helpful! He spent some time working on it. He showed me that it needed a new workers for the recliner side of the loveseat. It is tracking wearing an indention into the frame. He instructed us he would turn everything into the store and they would decide to either fix or replace it. It's been almost 3 months and nothing has been done.

      Business Response

      Date: 04/15/2025

      A replacement has been ordered. It is scheduled to be swapped out next week. It is our understanding that the customer is happy with this outcome.

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** *******

    Farmers Home Furniture is NOT a BBB Accredited Business.

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