Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, I purchased a 2011 Kia ******** from 1 Owner Auto Sales in ************, **. I was informed by staff (******) that my required payment was $250, which I paid in full. I repeatedly asked what the total due was and was assured no additional payment was needed at that time. I signed paperwork and received the vehicle.Later that day, I returned to the dealership because the gas tank was empty. I was told by a staff member named Vanity that I would receive gas in exchange for leaving a 5-star review, which I did but later removed after the dealership began making threats via text message. A staff member then took the car to get fuel.Days later, I began receiving threatening messages from a dealership phone number claiming I had stolen the vehicle due to an incomplete down payment. The messages threatened police involvement and accused me of theft, even though my financing through Credit Acceptance is active and in good standing. I was never provided documentation showing a failed payment or updated balance. The vehicle was released with dealership approval, not stolen.This is a civil issue involving miscommunication and lack of transparency on the dealerships part, but they are attempting to intimidate me using false claims. I have saved all text messages as evidence.

  Business Response

  Date: 05/03/2025

  We have already contacted law enforcement and cac.  We let CAC know if payment for down payment was not received we would be over turning the deal with CAC.  We will over turn the deal Monday May 5th, and also maintain title and said documents.  Miss ***** told me she was aware she did not make her down payment and since it was our mistake we could get over it.  I explained that is not how this worked and she then insisted she paid the down payment to CAC.  There was a mistake on our end with the down payment and communicated this with her and asked her to kindly send payment to us to avoid further issues.  Mistakes happen we are aware of this, but we can prove she didn't make her down payment and she acknowledge on our call that she did not.  We were not intimidating her or threatening her we were hoping to have a resolution that did not result in us overturning the deal or involving law enforcement.  Since this transpired we are handling this legally and she is more than welcome to call *** and confirm we are able and allowed to over turn this deal as we hold the title to this particular vehicle.  

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23282408
  
  I am rejecting this response because:
  

  At no point did I formally acknowledge that I failed to make a down payment and neither did I tell the dealership to get over it. If there was an error on their part regarding internal documentation or communication with CAC, that is not a liability I agreed to assume-especially not retroactively, in the form of an unexpected $1,500 cash demand.

  Furthermore, I never received written notice of this alleged discrepancy until shortly before threats were made to involve law enforcement and overturn the deal. The dealership's communication style and the demand for a cash payment-without supporting documentation or a revised agreement-created significant emotional distress and a sense of coercion.
  At the time of this dispute, my account with *** shows as open and current with no past due balance, and no down payment obligation listed.
  If the dealership believes the deal was incomplete or improperly processed, this should be addressed formally through *** or legal counsel-not by pressuring the consumer. Unless directed by *** or a court of law, I do not intend to return the vehicle, as I am in good standing with my lender.
  I request that the BBB review this matter under the lens of unfair business practices and consider the power imbalance at play. I have provided documentation showing my communications, the current *** account status, and the dealership's written demand for an undocumented payment.
  Thank You. 
  Kevonna Green 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/05/2025

  I am sorry you feel this way, we do have the original verbal conversation letting the customer know that her down payment was not taken and she advised us that she paid this down payment to cac.  It is in the contract we collect the down payment and receive the difference from CAC.  The customer also acknowledge on second conversation she was aware she did not pay the down payment and at this point said "she could pay it to cac".  It is not unfair practice it is the same as shoplifting to take something without paying for it.  We also have documentation, but will not be uploading onto this portal,.  We are working to resolve this situation on our end and will not have any further contact with this customer directly, we attempted to resolve this directly with the customer and she was not interested in this.  We have since retained other methods.  We appreciate your help and understanding in this matter.  You should be hearing from the "appropriate", we gave plenty of chances for her to remit payment for the missing down payment she denied this and we understand and respect her decision.  Have  a great week!  

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23282408
  
  I am rejecting this response because:
  The information provided is inaccurate/false. I will continue my financing through *** until I receive documentation stating otherwise. 

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into this dealership to purchase my daughter a car, all of the cars are basically junk, and over priced. She found a car gave them a $1300 deposit, never signed any paperwork. She found a better deal and called to get her deposit back and Vanity the owner said we signed saying this was non refundable, however she could not provide proof that we signed anything. She said she would see if the refund could be approved however she is the owner not sure who she needed approval from. It took almost 3 weeks and several calls and emails to get the money back after they kept a fee for refunding the money which was only a couple of dollars, however when she paid the deposit they charged us a $39.00 card processing fee. Please do not buy from here very shady business and un honest people selling cars for way more than they are worth and when you find something better and cheaper they get mad. Very poor management and a way to run a good business.

  Business Response

  Date: 05/22/2024

  Hello, I am sorry to hear you were not happy with your daughters experience.  If she would like to call us and discuss options we would be happy to speak with her.  It was agreed prior to refund with her and an acceptable solution to her.  

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/19/2022, Ive been contacting the company about my refund for a down payment on a car. When ever I call them they give me the run around. Ive been contacting them for a year now no results. *** contacted cash app and theyre telling me they see no refund. I just would like my money back.

  Business Response

  Date: 04/07/2023

  What is the name the account is under?  If I remember correctly the charges were refunded and you were having issues with your account you used to pay.  I can research this further if you can supply me with the name on the account and the date please.  We have not been receiving communication on this.