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Important information

• Additional Info:

  Beware of online stores that offer "official" merchandise at unbelievably low prices. Scam websites are conning people out of their money, according to BBB Scam Tracker reports from consumers.
  
  How the Scam Works:
  
  You're looking for a jersey online, and you come across a site that promises great deals and fast shipping. You may have clicked on a social media ad or done a web search.
  
  The store isn't one you've heard of before. But with great photos and cheap prices, you decide to take a chance. After placing your order, your account is charged and you receive confirmation emails. Everything seems normal... until weeks pass and the jersey never arrives.
  
  Unfortunately, contacting the company usually doesn't help. One victim reported to BBB Scam Tracker, "I bought two NFL jerseys for my husband and son and have yet to receive them. I went to the email that was sent and tried to get in contact with customer service. There was no number to call and the website had been deactivated." A few victims received email responses in poor English offering various reasons why their purchase still hadn't shipped. In most cases, they never do.
  
  How to Avoid Online Purchase Scams:
  
  Be wary of deals that seem too good to be true. If the price of an item is significantly less than what it is on other well-known retailers' sites, this is a red flag that indicates a possible scam.
  Research the company before you purchase. If you want to make a purchase from a company you haven't heard of before. Check BBB.org to see if they have a BBB Business Profile, or BBB Scam Tracker to see if anyone else has reported them as a scam. Look for contact information on their website and a robust social media presence to help determine if they are legitimate.
  
  Never wire money or use a prepaid debit card as payment. Both payment types are often requested by scammers and, once you've paid, there is no way to get your money back. Instead, make online purchases with your credit card and only on secure (https) websites. BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts.
  
  BBB began an investigation on Pro Fans Tee on May 30, 2019 after receiving a submission in BBB's Scam Tracker regarding this firm's marketplace practices.
  
  BBB asked Pro Fans Tee to respond to the consumer's allegations. We received generic emails from "Customer Service" asking that we provide the contact information for the consumer. We did so and Pro Fans Tee stated the consumer had been contacted by them prior and provided BBB a FedEx tracking link. We are unsure if this matter has been resolved.
  
  BBB sent our Standard Business Questionnaire to Pro Fans Tee. We also requested copies of any written agreements, contracts, literature, brochures or marketing materials used by the firm. This would allow BBB to provide complete transparency on this firm to consumer inquiries.
  
  Pro Fan Tees did not provide the requested information.
  
  Upon doing a Google Maps search for this company's address, we found what appeared to be a road only. BBB requested clarification and the actual physical address for this company.
  
  Pro Fan Tees did not respond.