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Business Profile

Mattresses

Serta Simmons Bedding LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Serta Simmons Bedding LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Serta Simmons Bedding LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 6 2023 I purchased a "Beautyrest Moderate *********************************** from the Beautyrest Guest Purchase Program for $1398.14. I had stayed many times at ************** and when I called to order the mattress I was assures that this wad the same mattress that is used at the ****** resort I had stayed in. When the mattress arrived several weeks later it felt nothing like the beds I had stayed on. It was hard and painful and not a "plush" mattress at all (plush indicates soft). As there is no exchange/return policy we hoped the mattress would improve. A few weeks later we noticed the mattress was falling apart. One side has literally **llapsed and fallen away from the main part of the mattress. This lack of support has caused my husband to fall out of bed at night. I **ntacted the warranty **** at Beautyrest and after reviewing my claim they offered to replace the mattress with another of the same style. I declined. After further discussions they offered to replace the mattress with a model from their retail line which I accepted. I chose a new style ******************* Medium queen) and paid the difference in **st of ****** on 5/24. Delivery was scheduled on 6/14 but was told by the delivery ** it was not received yet. Delivery again scheduled 6/19 and again no mattress. I **ntacted Beautyrest on 6/20 and they said it was shipped on 6/12 and appears to be lost. Either at the delivery ** or in transit and they are investigating. I was told to wait 2 days for the investigation and if it's lost the reorder process of several weeks will start over. I believe Beautyrest is deceptive in their marketing sells a subpar product marketed as a "hotel line" the **ndition and quality should be for better for a mattress for **mmercial use. This then forces the **nsumer to purchase a more expensive mattress which does not entitle them to a warranty. Do not have the 120 day sleep guarantee or ability to return. Dissatisfied

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won't replace and honor warranty. I will say when they sell it they rave about their warranty, but if you try to claim they deny. They are misleading and I don't think they ever intend to honor warranty.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a faulty mattress and they refuse to look at the problems or take responsibility for the faulty mattress they sold me. It's a complete lemon. The company is denying it is their responsibility and saying it isn't within their warranty when it clearly is.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      'Stating that in a period of the last several years, I have made a number of product purchases of Kohls exclusive' Serta Brand_Stay Cool Memory Foam Pillows. The success of the Stay Cool_Memory Foam Pillow is the pressure relief from severe neck injuries and sprains. In Description the Serta Branded Stay Cool exclusive to ****** has now reverted to the Soothing Cool labeling. However' I Continue to find the same Major Irregularity and/or Manufacturer defects to the Soothing Cool _Memory Foam Pillow that' Cannot be replaced at the ****** Store or with ******.com ordering.

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/30/2022 I purchased a mattress from Overstock.com. It was a Beautyrest, full size, Silver BRS900 for $621.70. This mattress came with a 10 year warranty. It was delivered on 09/23/ 22. Within 6 months there was large dip in the mattress. I contacted Beautyrest and with documentation, it was replaced. The replacement was delivered on 4/18/23. It already has a big dip in the center of the mattress. I was told by the Beautyrest employee that the remainder of my ***************************** effect. Have tried to contact them only to have my email returned as the their inbox was full. I do not think replacing the mattress again will solve the problem. My husband is almost 90 years old and weighs 189, and he is the only one sleeping on it. I would just like them to pick up this mattress and refund our money so we can start fresh. Thank you for any help you can provide. We are both seniors and so have very limited funds.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a heated mattress pad that is still under warranty. Its no longer heating. *** left several messages on a voicemail that makes you stay In line for twenty minutes them sends you to voicemail after being told you are next In line. Ive done this at least 5 times with no response.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a King size Beautyrest Electric mattress pad on 2/3/2021 with a 5 year warranty. In February 2023 one controller started turning off repeatedly a few minutes after turned on. Ive followed the troubleshooting shooting guidelines with no improvement. The warranty contact # puts me in a queue, but once its my turn it states the days and hours, then prompts me to leave a message, even though Im calling within the days and hours stated.I have never received a call back to my messages.

    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a plush mattress and it is hard as a rock. My wife and I are so sore when we wake up because its so hard. Worst purchase I ever made after testing on a soft bed example in showroom. Simple complaint.

    • Initial Complaint

      Date:03/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SBS Case ******** I cannot get assistance with my mattress topper. It is a serta brand and upon calling about the warranty it is name by a different company. Serta needs to assist me because no one knows who makes it until you call about the warranty.

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was ordered 11/16/2022.Product stopped working 03/13/23.In an attempt to troubleshoot and figure out what is wrong I followed the instructions and called their customer service line two separate times (during normal business hours) as well as sent an email. I was in a call "queue" both times. Both times when it was my turn it was nothing other than an automated system that confirms the office hours and then prompts to leave a message... so despite the waiting messages below there was nobody to speak with to resolve the issue:"Please wait on the line.. you are the (x) caller in the queue" ...."Your call will be answered in the order it was received." ...."Thank you for waiting.. your patience is appreciated. Please hold the line and we'll be right back with you"...."We look forward to talking to you... please hold the line and we'll be right back with you."I'd prefer a refund because I don't want to support this business any further. However, if a replacement or repair is warranted I would begrudgingly accept it but don't want to waste much more of my time attempting to contact this business.

    Serta Simmons Bedding LLC is NOT a BBB Accredited Business.

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