Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a lease with Sapir Realty since November 2023. First main issue is pest control inside and around the complex. Huge rats and flies have been terrorizing me and my family. Second major issue there is a gaping crack in the wall that is allowing the smell of dead rats and flies inside unit. Company owes me credit for utilities because I discovered the electrical power for exterior lighting was being powered from electrical wires connected to my unit. I want to be released from the lease and refunded my full deposit plus the amount owed for the electric utilities I had been paying before I discovered the wires connected to my unit. I contacted Sapir Realty several times and still nothing has been resolved. My lease is due to expire in November 2025. I have been staying with friends to avoid the place I am paying rent of almost $1500 monthly. They dont believe in pest control. I have been spraying and putting out my own poison since I got here. There is a big open dumpster for the rats to thrive and huge flies. Even after I put out poison and kill the rats running in my enclosed patio. I called Sapir Realty to pick up the dead rats and they didnt come out. Luckily a neighbor was kind enough to remove them for me. Then I started smelling dead stuff inside my unit, I discover a huge gaping crack in the wall. The smell is from outside. Nobody has come to fix it after 3 weeks I reported it. Now there are huge disgusting flies. They covered the wall at the front door entrance. I sprayed and killed hundreds of flies. I called again and maintenance has the same excuse every time. The Sapir Realty customer service says he is waiting on the owner. I thinks its a scam at this point to get me off the phone. I dont owe the company any money. I want to be released from the lease and an official release letter that states paid as agreed. Along with my full $1500 deposit returned to my account within 5 business days of my move out inspection. Pictures attached.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to respond to the complaint regarding ****************************************. We understand the tenants concerns and would like to provide a comprehensive timeline and clarification regarding the matters raised.
  
  Lease and Deposit
  The tenant signed a lease beginning November 30, 2023, with an end date of November 30, 2025.
  The security deposit on file is $1,280.
  As of this writing, the tenant has no outstanding rent balance.
  
  Pest Control Concerns:
  We acknowledge the tenants frustration regarding rodents and pest control. Below is a detailed timeline of the reported issues and our responses:
  Initial Rat Reports (November 2024):
  Nov 4, 2024: Tenant reported rats near trash cans and damage near the property. We immediately notified the owner, who confirmed they would address it directly.
  Nov 7, 2024: Tenant submitted photos of a rat on the porch that had consumed poison. The owner advised that poison would be placed again by Nov 10 and requested we notify tenants. The owner also noted that outdoor areas were beyond their direct control unless pests entered the unit.
  Flies and Odor (March 2025):
  Mar 23, 2025: Tenant reported flies and a foul odor in the kitchen. The owner asked for clarification on whether the issue was internal and advised checking for ventilation. We attempted to contact the tenant for access, but without a response, the work order was closed.
  Dead Animal Odor (May 2025):
  May 25, 2025: Tenant reported a strong odor inside the unit.
  May 29, 2025: Our technician conducted a drive-by inspection and located the source a crack near the front door emitting odor.
  June 10, 2025: We advised the owner to allow a wildlife specialist to inspect and address the issue.
  June 12, 2025: The owner declined to proceed and stated pest control was not included in the lease. The owner also expressed willingness to release the tenant if requested.
  We understand the tenant has made personal efforts to address these concerns, and while pest control for exterior issues is generally the responsibility of the owner, we have continued to advocate for necessary action when notified.
  
  Exterior Lighting and Utility Credit
  We appreciate the tenant bringing the electrical issue to our attention, and we took several steps to verify and resolve the matter:
  Mar 2730: Tenant reported exterior lights were connected to her unit. She confirmed the issue by turning off her breaker.
  April 315: Tenant declined a $5/month credit. Owner confirmed an electrician would address the issue.
  April 1623: Electrician visited and removed two front light bulbs. Tenant later stated that back lights were still connected, leaving the area dark.
  May 1420: After further discussion, the tenant accepted a $10 utility credit offered by the owner.
  May 29: We confirmed with the tenant that the exterior lights were disconnected.
  June 12: Tenant requested to be credited retroactively from move-in (Dec 1, 2023) through present. This request is currently under review, though it was not part of the original agreement nor supported by utility documentation provided to us.
  
  Next Steps:
  Lease Release: We will coordinate with the owner for the option of allowing the tenant to break the lease. We are currently reviewing this option and will work toward a mutually acceptable resolution.
  Deposit Return: The tenants full deposit will be subject to a standard move-out inspection per Georgia law. Any deductions, if applicable, will be itemized and communicated.
  Utility Credit: The tenant has accepted the $10 credit, which will be applied. A request for backdated utility reimbursement remains open and we will raise to the owner for review. 
  
  Conclusion:
  While we acknowledge the tenants dissatisfaction, we have responded to each concern as promptly as possible and within the limitations of our management agreement with the property owner. Our records show consistent efforts to escalate maintenance issues, communicate with both the tenant and owner, and offer reasonable remedies, including utility credit and a lease release option.
  We remain committed to resolving this matter professionally and respectfully and will continue communication with the tenant to close out any remaining items.

  Regards, 

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** was negligent and remediating mold in the home for several years underlining several medical issues with me my mother, my mothers girlfriend and my 3y.o daughter and the death of my boyfriend as well. I have toxicology reports as well as several molds test were found inside the home from an industrial hygienist. I myself have been hospitalized and diagnosed with anxiety after the traumatic encounter with the property management company. As well my family has experienced discrimination and harassment from the property management company.

  

  Business Response

  Date: 05/06/2024

  Good day!

  Thank you for reaching out about the complaint filed against our property management company. We value all feedback and would like to provide additional context to address the concerns raised.

  The individual named in the complaint, *******, was not listed on the lease agreement as a responsible tenant, although she was involved in scheduling maintenance and other services. Unfortunately, our vendors and field agents reported experiencing unprofessional behavior and a lack of cooperation from *******, which sometimes contributed to delays in addressing maintenance and other concerns.

  No communication on related death was mentioned throughout the course of the repairs.

  Regarding the complaint about mold remediation, we acted promptly to address all reported issues and engaged specialized professionals when necessary. However, scheduling delays often resulted from last-minute cancellations or rescheduling requests from the primary tenant or occupants, not from our end.

  We understand that the tenant had to seek alternate accommodation, but we were not advised of this move until they had already returned to the property. We had provided an offer to help with the accommodation costs during their absence, but the timing of their notification limited our ability to assist as effectively as we would have liked. We had to put a hold in crediting the offer including renewal option since the repairs were not completed as of the time due to scheduling issues with the tenant.

  As for the insurance claim related to these issues, we are currently handling it, but we have not yet received an update on the claim's status. Rest assured, we will continue to monitor the situation and work with the insurance company to ensure a fair and timely resolution.

  If you need any supporting documentation, such as work order communication, emails, or text messages, we can provide them to demonstrate our efforts to resolve the tenant's complaints. We aim to be as transparent as possible and would be happy to furnish any additional information you need.

  Please add my email address for future BBB complaints, responses and any communication so I can immediately respond. I thought I requested to have this done but it seems not.

  Thank you for your assistance in this matter, and we look forward to resolving this issue in a manner satisfactory to all parties.

  Regards,

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The house I live in has holes in the foundation/basement that has caused damaged by flooding to alot of my belongings( caused my water bill to skyrocket-caused mold and mildew to build in the walls), other leaks in the house are causing the tile to buckle and peel, with the kitchen floor also sagging in due to water damage, the insulation in the house is non-existent (hence dealing with extreme temperatures in the house throughout the seasons), does not have electricity in half the house, cannot use sink in kitchen&bathroom and tub faucets have to be turned on with a screwdriver. These problems have gotten worse since 12/25. On that day, 3 pipes burst in the basement even though there was a steady drip being done. I and family members tried to turn off the water meter outside in my front yard, but it was stuck/jammed. The water pouring out downstairs on our pool table and washer and dryer did not get turned off until 12/30, when I contacted them everyday in the interim to come out here. During that time, we also couldn't use water. On 12/30 the maintenance guy did enable us to use the shower as a temp water source. I can use that water, even though I have to turn the handles on with s**** drivers. Things have been very difficult. The status of all these things is the same. Sapir Realty has made no offer to pro rate rent or negate it at all for this month due to what I have just had to deal with since 12/25. As I spent money to compensate for all of these continuous inconveniences, I could foresee there would be an issue with upcoming rent. I contacted Sapir, spoke with 2 different ladies who advised that an MJ would be calling me to handle the issue since she deals with finances. She never called. I called again and was told by one of the same females that there would be no late fee, but that she needed to confirm with MJ. I still have not heard back. They have since filed for eviction. I have attempted to go into the portal to make payment but my access is canceled

  

  Business Response

  Date: 01/16/2023

  Good day!
  We would like to apologize on the on going maintenance issues of the tenant. I attached the work order history and as of this writing, we only have 3 work orders that are still open out of 7 and the once that are open are no longer part of the emergency. 
  I reviewed the tenant's ledger and the last full payment received was on $1,130.00 for the November rent. The tenant partly paid $305.00 on 12/10/2022 for the December rent but was returned. The tenant paid $930.00 on 12/10/2022 and $305.00 on 12/15/2022 that cleared out the December rent. We didn't receive any payments for January.
  We notified the tenant as part of our usual process of their January bill on the following dates:
  -End of December as we post the bill ahead of time but not yet due until the 5th
  -Friendly reminder on the 1/05
  -Notice to Quit & Pay was sent on 1/07
  -Last attempt to collect before eviction filed was sent on 1/10
  
  We called the tenant on 1/10 as well giving her ample time to communicate with us but there was no answer thus we sent a text. The eviction filing was instructed on 1/11 and we called the tenant again on 1/11 and 1/12 and sent text messages as well. We only filed on 1/13 giving more time to settle the balance. The tenant only responded after the eviction was filed about the issues encountered and that she will pay $600 on 1/14. We never received the payment as well as further communication from the tenant about the intent to pay or enter a consent agreement.
  
  We understand that what she went through wasn't easy and we can provide adjustment once all the related issues has been fixed and determine if she's eligible for an adjustment. Per the lease, we are not supposed to provide any adjustment but we can do so for goodwill reasons. Please note that paying the rent is completely separate from dealing with the maintenance issues and the other way around. The rent still needs to be paid on time. We could have arranged a payment plan with the tenant if she notified us ahead of time if she needs it.
  
  We will proceed with addressing the maintenance issues and we are happy to offer  $70 adjustment for the 6 days worth of issue. Please note that we can't offer the full daily rent as the property was still occupied and habitable at the time. We will not be waiving the eviction charges as we did our best to communciate with her but we can work with the tenant to enter a consent agreement which will help her get out of eviction once fully paid.
  Regards, 
  
  

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18812842
  
  I am rejecting this response because: Your company is very adept at manipulating situations and verbage. You are aware that what you are doing is wrong. However, I am quite clear that without some form of legal representation you and other Realty companies like you will continue to abuse your tenants in the way that you do. I will be paying my rent for ******** I can make a payment but access has been denied through your portal. Please, as I have asked already, advise how I can proceed to make payment. I will accept the ***** discount to my current bill because I feel that's the least that you can do. I look forward to your response. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/17/2023

  Good day!
  As mentioned, we already took action on the emergency repairs and the 3 open items are non emergency which we will still attend to the soonest time possible.
  I don't understand that you've rejected the offer but will accept the $70 discount. 
  We blocked the access to the portal as we can only agree to accept either the full payment once a tenant is under eviction or have a signed consent agreement if you can't pay in full. ** from our collections team was in touch with you asking if you will pay the full amount and you responded that you will discuss this further today at our office. Please note that the office person will consult me or MJ if we will accept the payment from you unless it's the full amount. If you will pay a partial amount, we need a consent agreement signed with the dates and amounts as it will be signed by the judge.
  Please let us know how you want to move forward with your owing balance so we can get in touch with you on the payment options and for the consent agreement if you will not yet pay in full.
  Regards, 
  
  

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  This company and owner are manipulating situations and not being accountible for the damages that were done to my personal property, the astronomical water bill that I have and so on.

  As far as I know, Maintenance corrected the water issues in the house last week. I do know there are still some things that need to be done and I will put in a maintenace meld for that. 

  Sapir Realty, for most things, floods you with correspondence. They use this method to cover themselves whenever there may be trouble with a tenant. To combat Sapir Realty and other companies like them, I need legal representation. A lawyer will not be pacified by their barrages of correspondence and will still look further into the content of what they are actually doing. And that is how I will fight them moving forward. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have been a tenant in on of your properties for almost five years now. My experience this year has been horrible. I would not recommend this company to anyone, because of the experiences I have had with any maintenance department. Almost every matter I have came across this year has been an emergency, but Im stuck left to live through the issues or have to vacate the home because its not livable.This past week has did it for me. First this is a three bedroom with one bathroom. I was not about to flush the toilet without water coming through the tub, and when I tried to run water in the kitchen that clogged too. The drain near the washing machine also is clogged which I found out late Friday night when the entire kitchen flooded.I have been in communication with the maintenance department and it seems as if they dont about this issue at all. I was told they are awaiting an approval from the vendor, when Im fact they are awaiting approval from the owner.Once the vendor accepted the workorder, they updated they meld to now they need more availability. Im available all day and tomorrow the only other thing I feel they want to me do is schedule during the week so they wont have to pay the extra fee the vendor would request.I have had to dispose two trash bags of towels away because, if this on which I would like to be reimbursed for my property. What I would to to happen is my issue be resolved today. Being I am available and will not want this issue during the holidays, since my children are out of school.

  

  Business Response

  Date: 12/19/2022

  Good day!
  We are so sorry about the experience by the tenant in dealing with this maintenance issues. 
  I reviewed the timeline and here's what I found:
  
  Work order number: TQKI35K
  Subject: Toilet clogged and tub stopped up
  Details: Toilet clogged and tub stopped up
  Who created the meld: Tenant
  Creation date: December 13th, 2022 at 9:40PM
  Completion date: December 14th, at 6:25PM
  Status: Vendor could not complete
  Comments: The work order was attended to early morning the next day by the maintenance person on duty. The vendor could't complete the work order and noted "This needs to be sent to ****** because the main drain line is stopped up and needs to be snaked out."
  
  Work order number: T4RFCP4
  Subject: Toilet & Bath Tub is Clogged Up
  Details: The tenant reported that her toilet and tub is clogging. We sent ****** and he said this would be best handled by a plumber.
  Who created the meld: Sapir Realty maintenance team
  Creation date: December 14th, 2022 at 7:39PM
  Completion date: December 15th, at 1:16PM 
  Status: Completed
  Comments: The vendor went to the property and we checked what happened and he said 'This was a Emergency the tenant couldnt use any water inside the house what I suppose to leave the tenant with sewer all in the basement until u get this approve"
  
  Work order number: T38W54K
  Subject: Pump out water from the crawlspace
  Details: We need to pump the water out of the crawlspace so that our vendor can fix the plumbing. 
  Who created the meld: Sapir Realty maintenance team
  Creation date: December 15th, 2022 at 3:49PM
  Completion date: December 15th, at 6:52PM
  Status: Completed
  Comments: The vendor initially rejected the work order and we had tor reassign to a new vendor the same day the work order was created. The vendor attended to the work order as well but the tenant said it was completed. 
  
  Work order number: T5PXZ0LB
  Subject: Pump water form crawl space (OA)
  Details: Water on crawl space needs to be pumped out.
  Work completed on meld - T38W54K. ********** of US plumbing: Sewer lines has been leaking in crawl spaces for quite some time
  Who created the meld: Sapir Realty maintenance team
  Creation date: December 15th, 2022 at 7:04PM
  Completion date: December 16th, at 11:38AM
  Status: Completed
  Comments: We notified the tenant that the vendor confirmed that the work was competed on work order T38W54K and since the tenant said it wasn't, we mentioned that we requested for a call from the vendor to provide an update on the work order and we will her posted. The next day, we called the vendor to confirm what happened on the work order as the tenant said it wasn't done yet although the work order was tagged as completed. We sent an owner approval request as the total amount was $4,620.00. The owner approved this request the same day. 
  
  Work order number: TJ4WNB8
  Subject: Toilet & Bath Tub is Clogged Up (OA)
  Details: Per US plumbing:
  Sewer lines has been leaking in crawl spaces for quite some time
  Who created the meld: Sapir Realty maintenance team
  Creation date: December 16th, 2022 at 6:42AM
  Completion date: December 16th, at 11:40AM
  Status: Completed
  Comments: Per US plumbing:
  Sewer lines has been leaking in crawl spaces for quite some time
  Comments: We notified the tenant that we are trying to get more information about the plumbing issue but was not able to reach her at first but eventually spoke to her and confirmed that the plumber fixed it yesterday and it was working properly and the issue was the drying out of the crawlspace. We advised the tenant that the vendor already completely pump out the water. The tenant said she will check once she's home. We sent an owner approval request as the total amount was $770. The owner approved this request the same day. 
  
  Work order number: TKN9JIDB
  Subject: Kitchen floor is flooded
  Details: Tenant reported that her kitchen floor is flooded.
  Who created the meld: Sapir Realty maintenance team
  Creation date: December 16th, 2022 at 6:55PM
  Completion date: December 18th, at 7:31PM
  Status: Completed
  Comments: We spoke to the vendor on what needs to be done and sent a request for owner approval for $770. The tenant commented on this work order that the toilet was clogged on DECEMBER 17, 2022 AT 4:48PM. We also reported the toilet issue to the vendor.
  
  Work order number:
  Subject: Kitchen sink stopped up
  Details: Same issues thats been happening
  Who created the meld: Tenant
  Creation date: December 17th, 2022 at 9:59AM
  Completion date: NA
  Status: Cancelled on December 17th, at 10:04AM
  Comments: We cancelled the work order as it was a duplicate work order for TKN9JIDB and that work order was still open at the time of the work order creation.
  
  Work order number: T1F27MLB
  Subject: Kitchen sink stopped up
  Details: Same as before
  Who created the meld: Tenant
  Completion date: December 17th, 2022 at 10:22AM
  Status: Cancelled on December 17th, at 10:46AM
  Comments: We cancelled the work order as it was a duplicate work order for TKN9JIDB and that work order was still open at the time of the work order creation.
  
  Based on my review, we were able to action the issue as soon as the tenant reported it. We also assigned the work order to the vendor and update the tenant of the status. We also got confirmation from the tenant today that the issue was resolved. We don't usually provide adjustment for maintenance issues per the lease agreement but we will be happy to do so. We can provide adjustment for 5 days covering Dec 14 (the issue was reported the evening of Dec 13) to Dec 18 when the issue was tagged as resolved. We can provide half a days rent. The total adjustment will be $112.90. Please confirm if the tenant will accept the offer.
  Regards,   
  
  

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord was notified that both toilets arent flushing and that trash is coming up the toilet on August 3rd. A contractor did come out and were awaiting the owners approval. In the mean time, the place is unable to be occupied. I was advised to deal with it. Its currently a health hazard.

  

  Business Response

  Date: 08/10/2022

  Good day!

  
  We are more than happy to resolve the issue. As of last night, we advised the tenant to look for accommodation which the cost will be deducted from her rent. The tenant is also aware that we are waiting for the owner's approval and the vendor is just waiting for it. We will make sure to get the owner's approval ASAP so we can resolve the issue. Please see the attached timeline from our maintenance team where we've been attending all issues raised by the tenant.

  Regards,