Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PadSplit is not for sober living and it is not for seniors. PadSplit claims identity verification/screenings on all applicants. Without warning, PadSplit placed drug addicts, alcoholics and violent felons in the home where I live. As a consequence, there is often the smell from one of them smoking illegal substances, deputies coming to the home, late night and early morning disturbances and constant breaking of PadSplit's rules. It is 1:30 am and since quiet time started at 11:00 pm, two people are doing laundry during quiet hours knowing the noisy machines are right up against a window to my room. This is a common occurrence and PadSplit nor the host will do anything other than send a message that is often ignored. PadSplit has allowed people with criminal records and substance abuse problems to force out sober living non-criminal people in their rentals. PadSplit tries to cover for the fact that someone is making money placing criminals in their co-living spaces while advertising identity and screening on all applicants. There are 10 people in the house, but only one old refrigerator with very limited space. The apartment size washer and dryer is push right up against a window to my room and they are extremely noisy and vibrates the floor and my bed. There is a motion detection light right outside my window. The blinds are defective and the host refuses to replace them or put up a shade or curtain, so the light shines in my face all throughout the night keeping me awake. I cannot sleep at night and PadSplit only sends me form letters and platitudes PadSplit stands behind those with criminal records who break their rules 100% because they only want people nobody else would ever rent to. The rest of us are told to move out if we don't like it.

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went through pad split moved in on the 6th and wrote and said this wasnt the place for me and had just lost my job and asked to live out on the 10th I paid 2 weeks in advance o total of ****** and a deposit of ****** theyre request was to take pictures send them in after I moved out for a refund now they are taking my money and saying on top I have to pay them a balance of ****** for a penalty fee

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would like a refund from this company. They did not say that if you decided not to use their business that the refund for application would not be refunded. When I agreed to this application fee there was no mention that it was non-refundable. They didn't tell me until after they said they used it to run all kinds of background feed checks and stuff that I could no longer get my money back cuz it was used for those purposes.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for a rental I did not stay in and wouldn't refund the $138.60 that I was charged for booking. It was a room rental and I never even entered the room and when requesting to get help they sent me the same set of instructions twice after telling them the first time that it was not working for me. I then proceeded to put a ticket in with the pad split company to refund my money and they only refunded the membership fees and the new charges but not the $138.60 that I was charged for renting the property.

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/01/25 my host, ****, initiated a harassing phone call at 7:00 AM. The pretext was a false "welfare concern" for my Emotional Support Animal (***), which was unfounded as it had adequate food/water and I monitor my room via camera.The call quickly became aggressive and inappropriate. I repeatedly stated I was overwhelmed and asked to end the conversation, but the host refused, dismissed my disability, and threatened an illegal "wellness check" on my private ********* Transcript Proof:Me: "I'm overwhelmed can we continue this conversation later ****?"Host: "I don't know why you're overwhelmed. I'm having a simple conversation."Me: "Can I please get off of the phone, please?"Host: (After my repeated pleas) "Oh my gosh, of course."PadSplit Support reviewed the audio recording of this call and falsely claimed they "found no aggression," siding with the host. They also cited an illegal policy that "ESAs cannot be left alone," violating the Fair Housing Act (FHA).I am being forced to pay over $200 to escape this hostile environment. I demand a full fee waiver and an immediate transfer.For the full audio recording of this harassing call, please use this link: *******************************************************************************************************************************

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th, I paid to move into a PadSplit studio apartment. I arrived for my move in and the place was infested with bugs, mainly spiders and roaches. I was told that they would send pest control, to my knowledge they have not. I am allergic to roaches, and as such I have never been able to fully move in and I am forced to break my lease. PadSplit refuses to refund me despite my being unable to make use of the rent I paid, and is insisting I do an internal transfer to another of its properties. I just want my money back, including the down payments I had to make to get approved for this property listing.

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PadSplit, Inc., headquartered in *******, *******, for breach of contract, failure to deliver promised services, and deceptive business practices.On July 29, 2025, I (an 18-year-old ********* College sophomore), in collaboration with my parents, entered into a 12-week rental agreement to begin August 11, 2025, for a room represented as having a private bathroom in a home represented as fully furnished, newly renovated, and never lived in.I requested a later move-in date the same day, but PadSplit ignored multiple messages. Only after my mother intervened did they respond, deflecting responsibility and never resolving. Upon arrival, the property was in unsanitary, in disrepair, unfurnished, the bedroom inaccessible due to a faulty lock code, and the private bathroom only accessible via common space. There were also multiple health and safety violations.Under Georgia law, this constitutes breach of contract and failure to provide habitable premises (O.C.G.A. 44-7-13). The misrepresentations also qualify as deceptive trade practices under the Georgia Fair Business Practices Act (O.C.G.A. 10-1-390 et seq.).Despite repeated requests, PadSplit has failed to resolve the matter. We asked for immediate cancellation and a refund. Instead, they claim the issue is being expedited through their ticketing process, yet no action has been taken and additional payments are now coming due.I therefore seek: 1) Immediate cancellation of the contract with no penalty, 2) Full refund of all monies paid with no penalty, 3) Assurance PadSplit will cease deceptive rental practices, remedy the health and safety violations at this property, and address the gross lack of adequate communication and concern with customer complaints *********************** refusal to respond shows a pattern of neglect and disregard for consumer rights. I request BBBs assistance in holding them accountable. Video evidence is available which better shows the disrepair.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm supposed to be paying only two thirds of my income since I am on social security and nothing else! I don't even get food stamps! So padsplit is taking 185 a week instead of 109 a week! They told me to ask the host to lower my weekly payments but the host told me that padsplit is supposed to help me with that! Now I have no money for my room which is due on Wednesday and I am going to have late fees again! I ask can I have the overpayment refunded to my account or not pay any money until I am reimbursed for the overpayment and they close the ticket and ignore the request or beat around the **** and make excuses for the repament! They just want money that's all! I am being discriminated as I see it! Oh and the emails I get are to find work or apply for a lone! Which the loan company is not even affiliated with padsplit anymore! What does that tell you!? A bad running business!!

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted several scanned documents displaying my offer letter , 3 paystubs ... 2 paystubs from the same month . Yet , my income is denied and they require a bank deposit and my job only offers checks . Pad Split has denied any and all documents which are valid. Call my job ... Email them from the website but don't deny me because I make more money than you.

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PadSplit / *************** Property Address: ************************************ - Room #3 Summary of Complaint: On August 7, 2025, I received a Florida 3-day notice to vacate from PadSplit / *************** due to withholding rent while reporting ongoing maintenance and sanitary issues in the home. Stove Hazard ************** Risk): August 2, 2025, 11:00 p.m.:A strong burning metal odor from the kitchen caused immediate physical symptoms, forcing me to leave the home. August 3, 2025: I notified the landlord (****) with photos. The issue was traced to a rusting metal sheet under a stove burner, which burns when the burner is used. Landlord sent an unqualified assistant instead of a licensed technician. A certified appliance technician I hired confirmed it would continue emitting toxic fumes until replaced and that it is a fire hazard. I had been exposed at least twice before, leading to medical treatment for severe headaches, burning eyes, nausea, and throat irritation. I remain under medical care. Stove Maintenance ticket #****** was apparently canceled by the landlord as a non-issue. Pest Infestation:Since moving in on May 25, 2025**, there has been heavy ***** activity. Multiple complaints were made to the landlord and PadSplit staff. Instead of professional pest control, tenants were given ***** bait tubes (product requires correct application). Excessive amounts were placed by tenants in common areas which is incorrect per the directions. Pest control ticket #****** Cancelled? My membership was terminated on August 5th for non payment PadSplit added a $412 member commitment break penalty and $206 additional rent on August 7, 2025, after termination. 1. Remove $412 and $206 charges from my account.2 ******************** needs to cease threatening/intimidating emails to vacate - which are illegal in ******* eviction tentans have the right under due process of the eviction process which as not even been filed. Supporting Evidence is provided.