Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with EURO FINANCIAL SERVICE, I do not have a contract with EURO FINANCIAL SERVICE, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 06/20/2025

  Please see attached Retail Installment contract, T21 showing you as registered owner. Repossession notice and Deficiency letter.

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Euro Financial Services, I do not have a contact with Euro Financial ***********, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 09/24/2024

  Hello Tajay,
  I hope this message finds you well.

  You purchased from Olympic Auto Sales on April 26, 2023 a 2017 Infiniti Q50 , which was financed through Euro Financial Services. Unfortunately, as you are aware, the vehicle was repossessed on November 10, 2023, due to a breach of the finance contract. After the vehicle was sold and the proceeds were applied to your account, there remains a balance outstanding. We previously sent a breakdown of this information by mail, and if you prefer, we can also send a Deficiency Explanation of Calculation via email. Is your email address still ********************************?

  We understand that these situations can be extremely difficult, and we genuinely want to assist you in resolving this outstanding balance. In an effort to help, we are offering up to a 50% credit on the remaining amount. This would allow you to settle the balance, clear your account, and show a $0 balance on your credit report, which could significantly improve your credit score.
  If youre interested in taking advantage of this opportunity, please dont hesitate to call us at ************ and ask for Yaya, who can provide you with more details and guidance on how to proceed.

  We appreciate your time and hope to assist you in resolving this matter.

   

   

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with EURO FINANCIAL SERVICES . I do not have a contract with EURO FINANCIAL SERVICES , they did not provide me with the original contact as I requested.

  

  Business Response

  Date: 08/27/2024

  Hello *****************:

  You purchased a 2013 **** A7 from Olympic Auto Sales on 4/29/2022  and fiancned the vehicle with us Euro Financial Services, on 4/28/2023 your vehicle was repossessed for breach of contract, after selling the asset and crediting your account there is a balance left of $8,306.95.

  Customers that want to improve their credit report have the option of calling us where we can help set you up on a payment plan while giving you a large discount so your balance reaches $0.

  You can resolve this by contacting us at ************, we look forward to speaking with you. 

  Best Regards
  

  Euro Financial Services 

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account that was opened in my name without my knowledge or consent. I immediately contacted the creditor to request proof of my authorization for this account. However, I have yet to receive any documentation or evidence from the creditor that verifies I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is clear that this account does not belong to me and has been opened fraudulently using my personal information. Here are the details related to this incident that I found in my credit report.Account Name: EURO ********************** SERVICE Account #: ******************** Date Opened: 9/22/2020 High Credit: $4,077

  

  Business Response

  Date: 07/13/2024

  Hello *****:

  We take victim identity fraud seriously , as our records show you purchased a 2011 *** 5 Series 528i  Vin: ***************** from Olympic Auto Sales on 09/22/2020, you financed the vehicle with Euro Financial Services which is a related fiannce company. We have your signature and documents and contracts proving it is you who purchased and financed the vehicle, we can provide you a copy of the contract when you come in if that helps. 

  If you still belive you are a victim of identity fraud you will have to file a police report and a detective will take over the case and get it resolved, please keep in mind if you are found guilty of misguiding the police it is a criminal offense with a huge fine and jail time. 

  We are here to help if you need us

  Best 

   

   

   

   

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21582366
  
  I am rejecting this response because:

  I only received notice when I called to ask for my car back and the only response from Olympic not this company was to give the keys over for review .  J was not given any further information no mail no phone calls nothing. I am not slandering the company but it is no way possible legal how you are taking this matter .  I want my $4500 plus payment for my kids headset back.  
  
  Sincerely,
  
  ******************

  

  Business Response

  Date: 04/17/2024

  Hello *****:

  Here are the facts of the matter, On 2/22/2024 you fiannced a 2017 *** X1 with us, in your contract you had a payment due on 3/8/2024.We sent you a payment reminder on march 8 and you email us back that you your worker comp was messed up and that you are getting a live check, you needed a few days but never gave us a date, we kept on attemting to contact you through email and text and phone call on March 9, 10, 13 and yet you did not respond. On March 15 we sent you final notice and informed you that your account will be subject to legal action, you still did not respond. On March 16 the vehicle was sent out for Repossession for your default on the finance contract. 

  After the vehicle was repossessed we informed you on March 21 that you need to give back the only key FOB so we can take control of the vehicle and get it inspected for any damages externally and internally and then give you the option to redeem your vehicle in the 10 day window you had after the reposession. You failed to cooperate and give back the key. After the 10 day period and no cooperation from you Euro Financial Services decided to close your account and write it off as a loss.

  We wish it had not come to this but your actions have cost us and yourself alot of grevance and now you are slandering our company by name calling. Please be respectful and we expect you to govern yourself accordingly . 

  Regards

  Euro Financial Services LLC

   

   

  

  Business Response

  Date: 04/18/2024

  Hello *****:

  You will not be receiveng any refund since you defaulted on your contract. You also ended up causing our company unneccessary costs with not giving back the key. We sent you a explanation of deficiency letter by certified mail , in the letter you can see that your account still owes $7365.36 after reselling the vehicle to recuperate some of the losses on your account. ********************** LLC reserves the right to persue you for that deficiency, for the time being that decision has not been taken but understand that your actions have also cost our company.