Business ProfileforSPH Analytics

I received a letter mail last year asking me to participate in an survery and will be rewarded an Amazon gift card in return. I completed the survery but didn't receive a gift card. I called them in March of this year and the lady said their manager will call me back the next day. No one called. I called again in July and was told the same thing and the manager can't speak with me right then so I will have to wait for the manager to call back the next day. Still, no one called me. I called again in the beginning of August and the man told me my insurance company is supposed to mail out gift cards so I need to call my insurance company. Why didn't your agent tell me this the first time I called then? Why wouldn't the manager talk to me when I called? Why wouldn't your manacall me back to explain this ? He then gave me a wrong number to call my insurance company so I got transfered several times but at the end, the insurance agent told me that they didn't contract with SPH Analytics to send out surveys. He told me they got several complaints about this already.