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Business Profile

Computer Repair

Onyx Consulting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Onyx Consulting **** an ***** ****************** Provider, for fraudulent service and deceptive business practices. In March, I paid around $240 to Onyx to have my MacBook's battery replaced. I chose them specifically because they are an "Apple ****************** Provider," which, according to *****'s own website, guarantees that technicians are *****-certified and will only use genuine Apple parts.Within a few months, the "new" battery began to fail, eventually becoming completely unable to hold a charge. I took my laptop to an official Apple Genius Bar, where a technician diagnosed the problem and discovered that the battery installed by **** was not a genuine *****-authorized part. They confirmed that this unauthorized component was the cause of the failure and was negatively affecting my computer.I returned to **** to seek a resolution for their deceptive service. Despite the clear evidence of their error and the fraudulent part they installed, they refused to correct the problem without additional payment. They offered two options: pay an additional $130 labor fee for another unauthorized cheap battery or pay over $600 for an official Apple battery. This is an unacceptable demand, as I had already paid a premium price for what was promised to be a genuine ***** repair. The quoted price for a genuine battery from an official Genius Bar is approximately $250.Onyx's actions directly violate the trust that consumers place in "Apple ****************** Providers." They charged a premium for a service that was not delivered as promised, installed a fraudulent part, and are now attempting to charge me an exorbitant fee to correct their mistake.I request a full refund or a proper, genuine Apple battery replacement and installation at no additional charge to **** have documentation, including the diagnostic report from the Apple Genius Bar, which I can provide upon request to substantiate this complaint.

Onyx Consulting is NOT a BBB Accredited Business.

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