Complaints

This profile includes complaints for Installation Made Easy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Installation Made Easy, Inc.

  Dawsonville, GA 30534-3274

• 

  Installation Made Easy, Inc.

  125 Townpark Dr NW Ste 300 Kennesaw, GA 30144-3231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was referred to IME from ************* to find a tile installer who assigned me a horrendous subcontractor who messed up our kitchen backsplash. Its been nearly a month of battling with *** to get the labor deposit refunded despite numerous calls and *** with both parties. *** wont handle materials refunds only labor warranty so you are on your own with getting materials reimbursed. Their release of contract contains language not projective of the customer but to protect the contractor. **************** is deplorable. You always get put into someones ******* takes days to get a return call. I signed a release of contract and told manager doesnt talk directly to customers and they dont know when I will get my money. That money is rightfully mine!!

  Business Response

  Date: 10/23/2025

  Installation Made Easy is a home improvement referral service and refers home improvement customers to a network of independent Service Providers who are insured and licensed to complete the requested work. The customers contract directly with the Service Providers and Installation Made Easy is not a party to the resulting contract. However, Installation Made Easy's number one goal is that the customer is satisfied with the referral contractor. Our Customer Solutions team partnered with the Service Provider to resolve this issue to the Customer's satisfaction.

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 22482469
  
  I am rejecting this response because:

  Numerous calls and complaints and months to even respond to this one. ********** company and service. No wonder they have an F rating. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, 2023, I contracted with Installation Made Easy (through their local installers, Skyline Floor Covering LLC) for tile removal and installation. They were to remove 1088 SF of tile in my home and install 1130 SF of new tile and new baseboards. They were to remove 41 SF of sheet rock on the fireplace wall, replace it with Hardibacker, and install stacked stone. There was an existing mantle, and the installers agreed to install a new mantle that I had purchased. Work began in early January, taking 3 times longer than quoted. There were numerous issues throughout (bad grouting, improperly installed baseboards, broken furniture, broken tile left in my yard, etc.). When I showed the rep from Skyline all of the issues he came up with excuses but was not helpful. I was so frustrated that I just paid the final installment to get them out of my house. In June, the new mantle started to slip, pulling away from the wall and angling down toward the floor. I called the installers who came out one week later and said it was probably an "equipment malfunction" with the mantle install support beam that was bolted to the ***************** and, therefore, not their problem. The only way to find out if it was an "equipment malfunction" or improper installation was to remove the beam, which would require removing some of the stone. They said they would come back to put in some kind of "supports" so the mantle was no longer leaning. Five weeks later and they had not scheduled a return visit. On 7/18/24 I reached out to Installation Made Easy. My case was assigned (Warranty #********). A week later I called to check on the issue and was told the case was reassigned. No one has contacted me since.

  Business Response

  Date: 07/16/2025

  Installation Made Easy is a home improvement referral service that connects customers with independent, licensed, and insured Service Providers. While we are not a party to the contract between the customer and the Service Provider, our primary goal is to ensure a satisfactory referral experience.
  In this case, the Service Provider voluntarily completed an additional task - installing a mantel - as a gesture of goodwill, despite it not being included in the original scope of work. Unfortunately, because this fell outside the agreed-upon contract, the issue did not qualify for warranty coverage or corrective action under the terms of service.
  We appreciate the customer bringing this to our attention and regret any inconvenience caused.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a contractor referred by IME to install flooring in my house as a recommendation of Floor and Decor. The day of the install the crew immediately says they need an additional $4500 to work on the subfloor. The next day it was an additional $1k but after I found someone else to do it they changed the quote to $500. There were many issues but the worst is they left the job unfinished. They told me they would be coming back however have not and have not replied back to me. I have expressed my concerns with IME and they have offered me $175 credit. Which doesnt scratch the surface to what it will cost me to get someone to finish their work. This has been going on for months. I have pictures of the way the job was left. And have tried to get IME to send someone back to finish however havent gotten any resolution. I will also be contacting Floor and Decor about these issues.

  Business Response

  Date: 10/23/2025

  Installation Made Easy is a home improvement referral service and refers home improvement customers to a network of independent Service Providers who are insured and licensed to complete the requested work. The customers contract directly with the Service Providers and Installation Made Easy is not a party to the resulting contract. However, Installation Made Easy's number one goal is that the customer is satisfied with the referral contractor. Our Customer Solutions team partnered with the Service Provider to resolve this issue to the Customer's satisfaction.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/6/2023 we were visited by ********************* *************************** ************, to discuss new floors for our condo in ******, **. See Quote attached.. I am 76 and my wife is 75 so we were concerned about who would move the furniture at installation. ***** assured us we only had to put away small items that *** get damaged during installation. This was a key point for us due to our physical limitations, my wife has back pain and I had a double lung transplant on 7/7/2022 followed by a massive stroke which left me completely paralyzed after 4 days in a coma. I have only partially recovered, lifting heavy furniture is very unhealthy for me.We made a deposit on 11/10/2023 for $4352.70, and installation date May 1, 2024. Megans estimated install 1-2 weeks. We arrived 5/21/2024 at 9:00 PM to find a complete mess, dust everywhere, furniture stacked up in various rooms, I managed to set up two beds so we had a place to sleep. A neighbor came over to help. By 11:00 PM we were too tired to do any more.My wife called ***** 9:00PM and asked if someone could come over in the AM and finish the job. We sent her a video of what we walked into, she was all apologies and said this should never have happened. She contacted her boss who goes by ** . His response was everyone was busy. ***** offered her help the next day after her child's graduation.She arrived at 11:00 am. My wife and I have been up since 5AM and were extremely exhausted. A neighbor joined us at about 8AM ***** lined up a cleaning service for May 28, 2024, we had left for our return home. I have trade emails with *************************** ****************** and provided her with the movie I took the night we arrived. She talked to EJ and was told they sent in a cleaning company and that I said I would put the furniture back myself. Given my physical condition it is obvious this is not true.I estimate that we have worked at least 20 Hours we are looking for a decrease in the final payment of $2000.

  Business Response

  Date: 07/16/2025

  Installation Made Easy is a home improvement referral service and refers home improvement customers to a network of independent Service Providers who are insured and licensed to complete the requested work. The customers contract directly with the Service Providers and Installation Made Easy is not a party to the resulting contract. However, Installation Made Easy's number one goal is that the customer is satisfied with the referral contractor. Our Customer Solutions team partnered with the Service Provider to resolve this issue to the Customer's satisfaction.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took about a month to schedule a consultation and after the consultation, another two weeks to schedule installation appointment--had incorrect phone number. Installers came out at 1/30/2024 1:00 p.m., left about 4:35 p.m., & black dust is everywhere.Also, installer removed small strip from wall (advised it was a backsplash) but did not replace it, so the wall is awful with imprint of butcher block and and unfinished with hole in the wall.There was a problem with leveling of cabinet in which the installer's boss was placed on the phone and was able to rectify the problem, stating " 3/4 inch off which is not abnormal." I advised to continue with project and inquired about not being made aware of issue after initial measurement. Was advised that they contacted **** about the backsplash installation issue. As of today, no response from ****. I was advised by plumber that installer pulled out white piping from underneath sink without unscrewing nut--plumber stated "looks fine but run risk of rebuild. Installer removed caps from garbage disposal wiring--left hot wiring exposed." Filed a complaint with ****** on 1/30/2024 & received a phone call from ******** with ****** Exe Ofc & was given contact info. 1/21/2024 received phone call from ****** Exe Ofc Tariah that she was taking control of issue & will check back 2/5/2024. Received email from Installation Made Easy (IME)-claims on 1/31/2024 requesting pics w/in 48 hrs which I took w/cell phone & went to ******, ***************** to send because I could not send them. Received an email on 2/5/2024 from ****** Exec Ofc (Tariah) kicking the can again to 2/7/2024. Received a phone call from Tariah this a.m., 2/9/2024, stating I had already filed a claim blah blah blah-B.S. which made me irate. No contact from IME since initial contact on 1/31/2024. Today, 2/9/2024, contacted ***************** was told operations mgr would be out Monday, 2/12/2024, to observe shoddy installation--gap from cabinet to countertop w/no insert, etc.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the floor through Floor and Decor which highly recommended Installation Made Easy for the installation. They sub contracted CA Floor for the job. We paid $7,934.38 for the installation. After few weeks 13 out of 21 stair noses split. I opened a claim with IME and CA Floor on August 16th and we are now on December 15th and my stairs are still damaged with no support at all. They did not provide any assistance with this problem and they do not respond to the multiple emails sent during these months. Installation Made it Easy is completely ignoring the problem. The lack of professionalism shown by this company is nothing short of shameful.

  Business Response

  Date: 12/18/2023

  Customer opened a service claim on August 21st, Provider went out and assessed the concerns on Augus 25th. Providers say the splitting was happening along the wood grain, manufacture issues, warranty claim was filed with F&D for defective material. Once warranty claim was completed, material was ordered, Sept: was to be installed after the customer was back home as they were out of town. October: Customer was out of town and could not install, still waiting for material to arrive. Had to go with different material as the stair nose continues to crack along the grain. Material ETA for new product has an ETA to customers home on *****, we will continue to follow up with customer on arrival of material for replacement. 

  Customer Answer

  Date: 12/18/2023

  This is a clear example of the lies Installation Made Easy is providing. I just spoke with the store manager of Floor and Decor and the general manager of the local installer (CA Floor) and there is no evidence the replacement order has been ever submitted. Moreover, I did not review any alternative material. After 4 months from my claim, there is no action taken from this company to resolve the problem with my stairs. If what IME is claiming is true, please provide proof that the replacement order has been submitted (e.g. order number, order confirmation).

  Business Response

  Date: 12/28/2023

  We are aware of ************ claim and we are working toward a resolution to the claim.  We have been in communication with Mr. *** and provided him the same information.  We will continue to work with Mr. *** to resolve the concerns with his stair noses that have come loose. 

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Statement Regarding What Occurred with IME that is attached as a PDF with this complaint

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $4,400 quartz counters at Lowes who then sent Installation Made Easy and ******************* to do the job. First they miscut my sink dimensions, which resulted in them replacing half of my quartz. The new quartz color and pattern did not match the first slab and it took several months to get the manufacturer to allow me to get a replacement slab. They then came out and miscut the new slab, leaving a large gap that two contractors said could not be filled with silicone. There are also scratches to the brand new quartz in several places. No one came out in person to few the gap or scratches. They dismissed my claim and are sending me a bill for the full amount. I will not pay for damaged and miscut quartz and I will not have my credit score affected by them sending this to collections when I have tried to amicably resolve the situation for FIVE months now.

  Business Response

  Date: 11/11/2023

  We have escalated this to ********* as they are the Provider in this installation and will have them follow up with *****************.

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation made easy sent a unprofessional crew to my home . They ruined my tile and did a horrible job. They scratched my new countertop, they left bare wires from new light fixtures because they sent an un licensed electrician to disassemble the under cabinet lighting . *** tried on many occasions to contact them seeking help. The only response Ive been given is that they do mediation with the contractor that they sent . I deserve a full refund and compensation for the damaged tile and reimbursement for the licensed electrician I had to hire to repair the damaged wiring caused by the unlicensed installer.

  Business Response

  Date: 10/10/2023

  IME is aware of the open claim with ***************, we have been in communication regarding requested documentation to move forward with her claim.  Once we have the requested information, we will review the customer's request to resolve. 

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While shopping at BJs I was approached by an employee who convinced me to let BJs help facilitate connecting me with a contractor for home improvements. I researched my contractor BBB, YELP while they were in my home and during my rescission period and I signed a contract with on 11/24/2021, paid my deposit, and set up for measurements. About 72 days later, on 2/5/22, I started getting calls from ************ in *******, **. Initially I ignored the calls thinking it was some kind of spam call. When I read the message, it stated the call was from BJs and to call 877.BJS.4747 and to login to my projects and follow the instructions to review and sign the sale contract and notice of right to cancel, and to call if I need assistance. I called the contractor who confirmed I had to sign this additional contract to activate the warranty and BJs was guaranteeing the work and warranty just in case of an apocalypse. He also said IME changed their requirements and protocols of what paperwork had to be submitted for the project after my contract was submitted on November 24, 2021. None of this sounded like a logical explanation or, frankly, the truth. From 2/5/2022 until 5/24//022, I continued to get almost daily calls from IME, however, when I would ask to speak with a supervisor, I would get the runaround and hang up even more frustrated that I could not get the answers of how IME became involved in my project 72 days after I signed the contract with my contractor. I have yet to get the answers to my questions, the conference call with IME and the contractor, and access to any and ALL paperwork regarding work order#********-7, including the signed authorization giving IME permission to contact me, the modes of contact, and permission of access to my personal information and transaction.

  Business Response

  Date: 07/06/2023

  
  
  To: Better Business Bureau
  Re: Response of Installation Made Easy,Inc. to Better Business Bureau Complaint by *************************; BBB Complaint Number 20226723.
  Dear Better Business Bureau
  This law firm represents Installation Made Easy, Inc. (***) and the following is to respond to the complaint lodged with your agency by ******** consumer *************************. At the outset, on behalf of ***, we apologize for any confusion *** may have contributed to in connection with the transaction between ************* and ******** contractor Ameritech. That said, in order to fully respond to the assertions made by ************** in her complaint against ***, it is important to at first explain what *** is (and is not) and what *** does (and does not) do.
  *** is national contractor referral service that, pursuant to its contractual arrangements with certain retailers, provides customers of those retailers referrals to fully vetted and insured local contractors to provide installation services in connection with home improvement products purchased from those retailers. Through this program, the customers contract directly with the referral contractors and, in addition to the referral service, *** also provides project management software and payment management services for both the customer and the referral contractor and *** maintains a call center to assist the customer with any issues they might have in connection with their installation services. In addition, in certain markets and certain retail locations, *** referral contractors provide sell, furnish and install services for larger home improvement products such as roofing, windows and siding,through which the contractors themselves actually provide both the goods and services purchased in the transaction.
  According to **************, she was solicitated as a Member of the BJs ************** by an *** referral contractor, Ameritech, to inquire if she was interested in purchasing replacement windows and doors for her residence. As ************** was a BJs Member and as she was solicited by Ameritech for a project that was originally planned to be purchased and sold through the *** referral program for BJs and its Members, Ameritech entered ************** contact information into **** project management software and Ameritech created certain of the pre-sale documentation for ************** proposed window and door transaction within **** project management software. In November of 2021,unbeknownst to ***, ************** purportedly signed a contract with Ameritech outside of **** project management software and thus outside of the ***/BJs Program for the purchase and installation of replacement doors and windows for her home. For reasons not quite known, Ameritech eventually reported Ms. ***************** of her purchase of the goods and services from Ameritech as a pending sale in the *** system. Upon that notification from Ameritech, *** began its attempts to communicate directly with ************** to obtain her signature on certain contract documents *** provides to its referral contractors and to assist ************** with payment options for her contract with Ameritech. While ************** correctly states that there were numerous attempts by *** to communicate with ************** during the period between February and May of 2022 to obtain those contract documents and arrange for payment management services,************** has failed to tell the BBB that there were numerous actual telephone communications between *** and ************** during that period during which *** Associates attempted to respond to ************** numerous issues regarding her transaction with Ameritech. Ultimately, ************** decided to cancel her transaction with ********* and upon receiving notice of said cancellation, *** ceased its communications with ************** about her contract with Ameritech. To be very clear, the only personal information of ************** that was provided to *** was information provided by ************** herself to Ameritech, which in turn was entered by Ameritech into **** project management software so that *** could process ************** contract with Ameritech through the ***/BJs home improvement process. *** did not have a contract with ************** and *** has had no involvement whatsoever in any legal proceedings between ************** and Ameritech since and/or in regard to ************** cancellation of her home improvement contract with Ameritech.
  In sum, in response to the question raised by ************** in her complaint to your Agency, the only opportunity that Ameritech had to solicit ************** or any other BJs Club Member in a BJs Member Warehouse location was pursuant to Ameritechs contractual relationship with *** pursuant to which ********* was authorized to solicit and/or accept referrals for BJs Members home improvement projects. As *** manages BJs home improvement program nationwide, any BJs Members home improvement project arranged through that program is managed and processed by ***, and therefore, *** has the customers contact information as a result. As *** manages that BJs program, *** was authorized pursuant to both its contracts with BJs and **** referral contractor Ameritech to contact the customer in furtherance of this, or any other BJs Members home improvement project solicited by or contracted with an *** referral contractor through the program.
  We hope that this fully responds to the complaint filed with your Office. As ******** consumers are the very same *** retail partners customers that *** and its referral contractors serve, it is always **** practice and its value proposition to both its retail partners and those customers to provide the very best services possible. Your Offices consumers are **** customers and *** is as dedicated as your team is to assuring those customers are served properly. On behalf of ***, we once again apologize to ************** for any confusion she may have had in regard to her transaction and *** remains disappointed that she chose to cancel her transaction through the ***/BJs Home Improvement Program.
  Sincerely,                                                                                                                       ****** Mediation & Business Law LLC
  ******************************;                                                                                                          

  Customer Answer

  Date: 07/12/2023

  Thank you for your apology, however, unfortunately, it is too little, too late. I need a fair resolution to this situation. My sincere hope is to ensure that another consumer doesnt have to go through the unnecessary drama (through no fault of my own) that I am still going through with getting windows and doors installed in my home. Our communities dont deserve to have these types of companies creating situations such as mine, setup in our local BJs preying on unsuspecting members. *** had other home projects done through private contractors and they all went well without a hitch or a 3rd party. I sat thru 3 presentations with 3 different salespersons at my home for over 2 hours each with **********************************, and *** or **** involvement was never mentioned nor was there any paperwork presented mentioning **** involvement. It would have been nice to know about *** on November 24, 2021, when I signed my contract with Ameritech, because rest assured, I wouldve checked the BBB site and found that *** has an unfavorable rating and would have declined to do business with Ameritech and *** immediately. I vet all companies during the negotiation process. Favorable ratings with BBB, Yelp, and the like, are paramount in my decision to do business with an unknown company. 

  You mentioned in your response that my project was originally planned to be purchased and sold thru the *** referral program.Planned by whom and why was I not informed of this?  I need to see in writing where I agreed to do business with *** and agreed to have *** ******** me and send me additional contracts outside of the contract with my Contractor. What was the trigger for *** to contact me on or around February 5, 2022? I would like a copy of this triggering document, event, or action.  *** and their referral contractors have a duty to the public to be transparent about the process to avoid confusion. If I was offered something in writing very similar to the first paragraph in your response to BBB would have sufficed back in February 2022.  *** nor Ameritech offered an explanation even remotely close to your response. Your customer service representatives should be trained to use the same verbiage in your first paragraph when they are asked by customers to explain **** involvement in their project. I assure you I made several attempts to get answers of why *** was getting involved 72 days after I signed the contract with Ameritech. What would have happened if my product was installed before the 72 days?  Would you have asked me to still sign additional contracts?  The simple questions I asked of your *** staff and ***************************** & ******************* of Ameritech were why wasnt all contracts presented to me at one time on November 24, 2021, what is **** involvement in my project, what was the trigger to have *** robocall me and why would I sign because I dont feel comfortable signing another contract with a rescission component this late in the game, as I feel at a disadvantage because *** has a D rating with BBB AND the *** contract has a rescission component that I would not be able to exercise my right to rescind since the *** contract was presented to me 72 days after the Ameritech contract (with a rescission component)was presented, and that rescission period had ended. This appears to be an unfair and deceptive business practice. *** reps consistently told me I could not move forward with the project until I signed the *** contract. This appears to be fraudulent inducement or coercion.  I spoke to *** staff members and managers and no one was ever able to connect a conference call between ***, Ameritech and myself to resolve the confusion and answer my questions. The most appalling part is your managers chose to work/collude with Ameritech against me. *** accepted Ameritechs narrative of my position, despite the conversations that I had with *** CSRs, **** Manager of the ************ *********************, and your Regional Manager, *****************************. I insisted notes be notated in your *** portal of my concerns. No one from *** followed up with me to be clear of my position. No one could answer or refused to answer the simple questions posed earlier in this correspondence. ***************************** claimed *** had made a change in their procedure, which prompted him to enter the transaction in the portal late.  Is this true, if so, I request to know what the exact change was, when was it officially implemented, and how did it affect my transaction, in particular? Let's be clear, I absolutely still wanted ******************** and desperately need them now. However, all the gas lighting, dodging and unsavory business practices left me exasperated, I totally lost confidence that I would be treated fairly by all companies involved, and it appears I was right.  I had no other recourse but to say I want to cancel since I was being toyed with,ignored, invalidated, and not treated as a valuable customer. I absolutely did not want to sign another contract, 72 days later. I have included some of the correspondence Ameritech provided from *** regarding my transaction. Clearly,it isnt everything and you can clearly see the disjointed and fragmented conversations to help **** and Ameritechs narrative of the situation and their attempt to discredit me. I wanted a fair and equitable resolution to the egregious error made by Ameritech and/or ***. Its shameful there was never a full-fledged attempt to come to a fair and mutual agreement with all parties. Ameritech and *** collectively decided I was not worthy! I have included some notes I recorded of when I spoke to *** personnel. *** continued to robocall me everyday, on purpose, knowing they had not done their due diligence to connect me by conference call to Ameritech and *** to explain this debacle and to answer my questions.

  
  Furthermore, if ***************************** of Ameritech used **** management software to enter my project, how did *** lose track of it for 72 days? What kind of checks and balances does *** have that my project was missed in your month end closing for November and December of 2021, year end closing for 2021, and then missed again in the 2022 New Year? I never decided to cancel my contract with Ameritech. *** and Ameritech backed me in a corner where I could only sign an additional contract with another contractor (***) or cancel,which would enable Ameritech to weaponize their contract against me. I declined **** contract and sent over rescissions to all parties, including *** on March 23, 2022 and April 23, 2022. (Copies attached). And *** absolutely continued to robocall me almost daily from 4/26/2022- 5/24/22. (Copies of robocalls attached). Were any of these actions/situations under my control or a result of anything I did wrong?
  
  Based on the emails, it appears that Ameritech and *** conspired against me regarding my transaction and neither company did their due diligence to unravel the mess the two companies created, unbeknownst to me, the innocent consumer, who was patiently waiting for the installation of her products until *** intruded on the transaction 72 days later, without giving me a single document in writing, (despite many requests) with my signature stating *** is allowed to have my personal information, financial information, project details with Ameritech and authorizing *** to robocall me despite being on the DO NOT CALL REGISTRY since ****. Isn't your company required to double check the DO NOT CALL LIST prior to robocalling people? I am still waiting to see the triggering authorization document. Presenting this document on February 8, 2022, or shortly thereafter, would have prevented this entire debacle. Is there a reason why none of the *** Managers thought to do to introduce the document to me to help quell or calm the situation? Again, please explain to me what I did wrong to warrant this situation.
  
  The whole transaction was so bizarre, therefore, my neighbor setup an appointment with Ameritech the end of February, 2022 that I attended, just to see what I missed during my three presentations and there was no mention of *** in her presentation either.Again, there seems to be a lack of training and/or transparency for both companies and the consumer is hurt in the end, while Ameritech and *** continue to partner and/or collude to try and force customers/consumers to pay the price for the failures of their systems/ work portals, workflows, and lack of communication and transparency.
  
  Now that we are all armed with more information regarding this ill-formed relationship between Ameritech, ***,and me, what in your opinion ****************, (from ***'s standpoint) would have been a fair outcome for me as the innocent consumer, just waiting patiently for her products to arrive for installation, and then a new contract and new contractor is sprung upon me 72 days after the initial contract was signed? What should have been the remedy proposed back in February or March of 2022,(besides signing the additional contract) that would have been advantageous to me, the innocent one, and not just Ameritech and ***? 
  
  It is my sincere hope that *** will do the proper investigations to figure out how such an egregious error was overlooked for so long and explain to me and the BBB, how I, the customer, became the problem and enemy of Ameritech and ***'s contractual relationship.
  
  I again, sincerely ask for a copy of the document(s) I signed giving *** permission to impose on my transaction with **********************************, to robocall me over 30 times asking me to sign a contract with a worthless and ineffective," rescission component, and to have access to my personal, financial, project details. I look forward to your honest and sincere response to my questions and I look forward to receiving the documentation I've requested many times from *** and Ameritech that should explain why I was being solicited to sign additional contracts with Installation Made Easy, a ******** Contractor, Registration#***** expiring 12/30/2024.
  

  
  

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All parties have mutually agreed to resolve and settle all claims and disputes, therefore, I respectfully ask to withdraw my complaint# ******** with the BBB in *******, **.
  
  Sincerely,
  
  *************************