Reviews

Review Details

• Review fromMax R

  Date: 11/16/2023

  1 star
  I purchased a Mega VXL this is the worst purchase of my life. The tables came in Dented, I was told to sand them and that it would be fine. I fought with them to send me a new set , which they did and they came in dented again. I was told to contact my local shipping, after arguing with customer service that this had nothing to do with me they repackage yet another set of tables and sent them to me. The third set was packaged correctly, and the problem was fixed. The braces had burs all over and the tapped holes had to be re tapped, the links on the instructions DO NOT work. The final straw was that the router DOES NOT fit in the mount.... Overall Millright CNC has a huge quality problem on top of their defensive customer service problem. After bringing this up to customer service and letting them know about these problems, I was told I had poor communication skills and to let them know when I sell over 1,000 units. This number would a fraction of what it is if they would allow returns, completely unsatisfied with this trash product.

  Millright CNC LLC

  Date: 11/20/2023

  Tried to help Max. He sent memes of clown faces and things like that. Has he stopped cussing and sending pictures of memes we would have explained to him how to use the mount. Also tried to explain to him he could call and send emails but wanted to use facebook messenger which isn't a support channel.
  Braces did not have to be retapped. Powder can build around a hole sometimes but almost everything is hyperbole.
  If your first instinct is to cuss us out and send silly memes instead of engaging with us, there's not much we can do for you. Things like "Can you tell me how this is supposed to fit" will elicit a response. If you cuss us out and send pictures of clowns to us, you'll be told you're not communicating well.

• Review fromLisa M

  Date: 04/27/2023

  1 star
  Horrible, absolutely horrible service. We have had a machine down for almost a week, we have emailed and called for three days and no one will return our calls/emails. The website says they have the best support in the business but our experience is the contrary. We are a small business that counts on our machines to help us fill orders, if I would have know how horrible the service was going to be, I would have purchased a different machine.

  Millright CNC LLC

  Date: 11/20/2023

  We have no record of Lisa M***** as a customer. We do have another person with the same last name and a nearby zip code that purchased three years ago who made a 4/26/23 email contact to us. In that email, this customer said his PERSONAL computer that he didn't buy from us died and he was trying to get his new computer to connect to the machine and we were addressing that with him. We replied to that and also had some further discussions with them in June of this year..
  Furthermore, we changed our phones over to a new number about 6 months prior to this complaint. The new number has been clearly displayed on the website. The customer was probably calling the old number that the phone company has probably re-assigned to someone else. We kept that old number active for a few months after activating our new phone system and had it forward to the new number to be able to cover anyone that might call the old one. There are six phones here, many of which ring simultaneous depending on the department selected in the phone tree. If you called for three days you either called after hours and didn't leave a message or called the wrong number.
  Upon a review of that customer's file (assuming this is the spouse of that customer), in our initial email exchange he used expletives and said he was going to "demand a refund" over a misunderstanding about a C clip and nut, one of which we were explaining comes in a standard package and isn't needed for installation. In that initial contact to us back in 2020, he received an email back in 5 minutes on his first email, received a reply at 11:18 PM (yes, at night!) to an email sent 10 minutes prior, and another email was replied to within 40 minutes that was sent to us after closing. In May of 2021, we got an email that was replied to nine minutes later. Also an email in 2021 replied to in less than two hours. We're on top of things, but if you call the wrong phone number we obviously can't help.

• Review fromAaron H.

  Date: 12/28/2022

  5 stars
  I purchased a MillRight Power Route Plus XL and it’s been great! Absolutely zero problems! I took my time assembling the kit which went together pretty easy. I made sure everything was square and level. There are a lot of components and hardware but the instructions were pretty straightforward and easy to follow. My first run on the machine was a simple circular which measured with digital calipers and it was absolutely perfect! The machine moves smoothly and quietly in all axis, absolutely zero slop. I’m able to carve with a lot of accuracy, it’s nice to be able to carve text .125” tall that is perfect. I am more than pleased with my machine. I have contacted customer service three times with a few questions and received a reply within an hour. I would not hesitate buying from MillRight again. Super happy with my machine!

• Review fromAndrew B

  Date: 08/24/2022

  1 star
  I ordered a Millright Mega V xxl and the machine has NEVER WORKED. I have tried everything I am a member of quite a few cnc groups, and after getting frustrated from the back and forth email chain. I have rebuilt this machine twice, shielded every cable and tried every suggestion. After 8 months of wasting time, wood and what I paid for your machine. The customer service is Horrible and good luck getting any answer. I will include all of the text msgs that have gone back and forth so you can decide how you would like to deal with this company.
  
  Derek R******
  ***** ***** Market What it means for you is that we have to get all of that before we can send it. I actually saw the pictures. You've got some cosmetic matters that, if installed a particular orientation, will never be seen again. These aren't showroom cars, but I understand you want or expect it to be. You contacted us two or three weeks after delivery and ***** is always an extra PITA about a claim when it gets made weeks later. As such, our ducks have to be in a row when we approach them with it. We're sending you replacement for those pieces. I just talked to Wesley and I do think some misunderstanding had arisen about the timing after we got requisite pictures. Point is though, this internet parading is quite unnecessary.
  Reply1h
  ****** ****
  Author
  
  Derek R****** This the problem that I have had with your company. If you think that just sending an email after this amount of money is spent is OK, well I think that is a problem and then like the experience that I have had you make it sound like the customer is to blame.
  Reply1h
  Derek R******
  ****** **** Quite frankly ******, I don't put much stock in your opinion. I have someone I'm paying call you and say "how can we help you" and you turn it down. We run I to this from time to time where a few guys like to get together and have a pow wow on how much they hate us with a lot of misrepresentation along the way. Today, we will sell more machines and help mo

  Millright CNC LLC

  Date: 08/31/2022

  This text posted by Andrew is a bit discombobulated as he mainly just copied and pasted from a ******** post he made which was subsequently removed by admins as non-value adding to the group. (customer community ran group, we don't control the admins).
  
  Facts of the matter:
  1) Customer bought about one year ago. His first support question was sent in ******** 2021 and it was answered THREE minutes later, after work hours. We worked through questions with the customer with some questions in ******** as well.
  
  2) He emailed again two months later, in ******** 2022, asking questions about an accessory for the machine, which we answered.
  
  3) He emailed again in **** 2022 when he asked us how to wire a laser into our machine. He did NOT buy the laser from us, but we helped him anyway, answering his question within twelve minutes.
  
  4) He emailed again on Sunday ****** **, 2022 when he asked where to plug in a motor. We answered him Monday morning.
  
  5) He emailed ****** **** with a diatribe about wanting his money back (almost a year after purchase) and said things weren't working. The email rambled about how he was going to run the product over with his truck and other unconstructive things. We called him to see what assistance we could provide to him. He told our head tech support specialist that he didn't want our help. The tech support specialist insisted that he could help, but the customer again refused the help and demanded a refund. He then posted it for sale on customer run user groups with some complaints. His posts were removed by the community admins as he has never been a member of the group before and the admins found it to be unconstructive (again, these are just run by people in the customer community - they aren't our employees).
  
  These are DIY assembly machines hooked up to the customer's computer system. It's a cutting robot, so its not necessarily simplistic. That said, we have thousands of them in use all over the world by first time hobbyists, Fortune 500 companies, small manufacturing shops, and the military. Even **** has ordered machinery from us. We make them the same way, time and and again. If you need help, you can get it. Essentially 9 months elapsed between any substantive questions or indications the customer was having any issue and the diatribe he sent us demanding a refund. Literally the week prior to claiming it "never" worked and asking for a refund, he was emailing us asking how to plug in a motor. When we responded to his angry email by calling him and offering direct assistance, he refused the help. We're sure we could have helped the customer, but he failed to say he needed any help until the point he fussed in a terse email. Again, 9 months elapsed and we had no idea he's having any issue as his few questions in the interim were about how to use different accessories that would only be used if the machinery was in fact working.