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Business Profile

New Car Dealers

Ford of Dalton
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Allstate doesn't have a 24 hour claim department they only work Monday thru Friday 8am to 8pm and yeah I will never do business with Ford of Dalton again and I will tell people about the kinda service I have gotten from Ford of Dalton and the transmission has to be completely rebuilt because it was never serviced like it suppose to be or like I was told it bing serviced Before I picked the car up when I got it 



    Sincerely,



    ***** *****

    Business Response

    Date: 06/14/2023

    Hello,

    Mr. ***** did reach out to us on 5/22/23. He did not call the service department, he reached out to the sales consultant, Jonathan R**, who sold him the Escape. He advised that he had an issue with the vehicle, after hours on 5/20/23, which was the end of the warranty period. Jonathan advised Mr. ***** that he wasn't sure if there was a grace period. Jonathan asked Mr. ***** if he had called the number on his paperwork to file a claim because the hotline was 24 hours. Mr. ***** advised he did not call the hotline to start a claim. Jonathan spoke with myself and Ezequiel F***** which is the Finance Manager that completed Mr. *****’s financial paperwork to verify if there would be a grace period. Ezequiel advised Jonathan that he was unaware of any grace period. I advised Jonathan that there is a specific mileage/date expiration on his contract and that it would more than likely not be covered if he did not start a claim but for him to bring it in for us to look at. Jonathan related that to Mr. ***** but he declined to bring it in and stated "it was our fault for being closed and he did not want to do any more business with Ford of Dalton". The 3 month warranty is a no charge warranty which Ford of Dalton provides to the customer through Allstate at no charge to the customer. This vehicle was also sold as a wholesale vehicle and was not part of our normal pre owned inventory. We are upfront on these vehicles and have a special form in the vehicle along with the Carfax. A customer must read and sign this form in order to buy the vehicle. Please see the attached form.

    Victor Y******

     

     


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