Complaints

This profile includes complaints for Edd Kirby Adventure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Edd Kirby Adventure has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Edd Kirby Adventure

  1501 W Walnut Ave Dalton, GA 30720-3859

• 

  Edd Kirby Adventure

  400 W Ml King Blvd Chattanooga, TN 37402-1631

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2018 Land Rover Range Rover velar on February 25, 2025. We took it for a test drive and everything was great. Not a single light on the dash, no weird noises, nothing alarming. Within hours of driving it off of the lot, the brakes started squeaking and a tire pressure sensor light came on. Just a few days later we took it back to the dealership hoping for such issues to be resolved, and we were told “sometimes brakes just squeak and they don’t have the equipment to re-learn the tire pressure sensor”
  On April 3rd, the car started blowing steam out of the hood from a coolant leak.
  I called Edd Kirby and they told us that it would need special tools and to send it to ****** ******* ****** without even taking a look at the car and not knowing what was wrong with it.
  ****** ******* ****** replaced the water pump, intake crossover coolant hoses, and now is saying it has a blown head gasket.
  The repair for the water pump was covered by a power train warranty through ****. So we only had to pay $200 deductible and other costs **** didn’t want to pay.
  The intake crossover coolant hoses were not covered by any warranty. Edd Kirby agreed to pay 1/2 of the repair costs on it.
  As of right now, Edd Kirby is not aware of the blown head gasket.
  I called **** and they said the head gasket is covered by our warranty, but the car has been in the shop for almost 1/2 of the amount of time we have owned the car.
  EDD KIRBY SOLD US A LEMON.
  The car is a 2018 with 36,000 miles on it.
  We have driven it just a little over 1,000 miles since we purchased it.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my impala 2018 to ed Kirby Adventure on March 3,2025 to replace my transmission. My air conditioner was working perfectly fine before transmission was replaced. Picked car up on the 20th of March and a couple days later I smelled something like it was burning but I didn't know what it was because I figured it was just the oil and residue from new transmission. Had no reason to use a/c at the time it was still cool outside and was using heat. Went to town on 28th of March and it was a hot day so I went to turn on air conditioner and it blew out nothing but hot air so I was like that's where that burning smell was coming from my a/c. So i called adventure and told them spoke to the service manager about this and told him that my a/c was working fine before i brought it in and he told me that changing the transmission had nothing to do with my a/c. I stated that they could of taken something loose when changing the transmission he said to bring my car in i made an appointment for March 31st.
  Took the car in and was told they didn't mess with my ac and that things does stop working at the wrong time i understand but no problem with my ac before then and was told by service advisor transmission comes out from the top not bottom when it comes from the bottom. They wanted to charge me to run a diagnostic on my ac didn't have the money they should have done it to rule out they didn't mess my ac up. Called around to 3 shops and explained what happened and was told by 3 different businesses that they had to take something loose from ac for it not to work anymore especially with transmission lines connected to raditor. Took car and had it recharged today on 4/3/25 cost 110.00 and I want adventure to pay me back for something they did and won't take the responsibility of it and when 3 business say the same thing that they had to of messed with my ac and adventure still denied it

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We walked in 1/25/25. They ran my credit against 15 banks before letting us look at a car. When we saw the car it had scratches all over. We were hesitant and asked for an hour to think about it. They tried to force us to sign for a car we didn’t want. They told us to let our other car get repossessed so we could just pay their loan (which is illegal for a dealership to suggest and also fraud). They majorly lowballed my trade in by $3,000 compared to dealerships in the same city. I also ran my car information on ******** and got $9,000 vs $6,000 so majorly lowballed. ******* the sales guy is also completely clueless and had to google info about the car we were looking at.

  Customer Answer

  Date: 02/12/2025

  I wanted a response because I wanted them to acknowledge them suggesting we let our call get repossessed is illegal. They also ran my credit without asking me which brought my credit score way down and I would like some compensation for that. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Volkswagon Atlas from this dealership on October 19, 2024. The car was infested with bugs and I did not know. I brought the car back to the dealership a few days later to be detailed. There are still bugs and the dealership has not returned phone calls. Yesterday, November 28, 2024 my check engine light came on. Today, November 29, 2024 I went to have the code checked and I was told that it needs work and to my surprise the milage for my car reads 89, 642 on the computer print out but my odometer reads 55,713. I called the dealership and was told my print out was wrong and the car computer does not keep track of my milage. I was sold a car that had the odometer changed and infested with roaches.

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/23/24
  
  False advertising in prize mailers sent out for IRS sale. Mailers says you win. Fine print says prize is won when you bring the flyer in to the location to verify the confirmation number. It doesn’t say it has to match. I spent fuel and time based on a certain amount of return.

  Business Response

  Date: 03/25/2024

  Please see attached image from mail piece where the mailer clearly states, "Prize validation code below address bar must match winning prize validation code posted at dealership on prize board exactly in order to be eligible to win". 
  
  
  Dealer will compensate the customer for fuel by filling up the gas tank to turn the customer's experience into a positive one.
  
  
  No further action will be taken.

  Customer Answer

  Date: 04/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  When I contacted Ed Kerby’s no one was able to direct me to the person that can fill the up the tank. I need someone from the location to text me or call me at ************ and direct me on how to get the fuel, thanks.

  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 04/29/2024

  Customer came in and received gas 

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove from Atlanta(09/20/2019) to this establishment because I was so use to buying my cars from them. I traded a vehicle that was more than half paid off for little no return for the amount they tacked on to my new car. I should had just kept it and got a new one. I told them I don’t want to have my credit ran by more than 2 bank places. I had a bank I use all the time. I even told them I will not come if they had to run it more than twice. I had a plan if that had to be more than twice. I called during my drive to verify this and was told by *******, that it won’t be more than twice because the woman I originally spoke to had to go on a date or something. My score was over 760 they wait till I get there to tell me they sent it to over 10! WTF! Goes to them and they gave me the car dirty!!!! Not washed and gas empty. I have recordings of the conversations and screenshots. I shall gather this from my old phone and post them here for y’all to review and form your own opinions. I had a previous ****** review I left but some how it’s been removed. I wonder why. The manager did ask me to call him but he did not answer nor return my calls a couple of months ago. I have been very civil. I believe them to be good people, they done bad business with me. I like to upgrade my car every 2-3 years and give one to a family member. I will not come back here. This one bad business out of my previous business with them has ruined or relationships. I have complained for years about how I was done. They would either not reply or say something like they are sorry that was done. I have recordings of or previous conversations from 2019 and how I didn’t want my credit ran so many times. Will fix old phone and upload but for now will upload the dirty old empty gas tank car I picked up and never got reimbursed. Being older now with more knowledge I know I was taken advantage of but that it was partially my fault on the trade in. I should have known it was a bad deal.

  Business Response

  Date: 11/14/2023

  Mr ********* was not satisfied with the original two approvals therefore we submitted to other lenders for a better rate.  Mr. ********* was informed that we did that before he purchased the vehicle.  Mr. ********* was also informed that his Auto-Enhanced Fico score was not lowered due to the consumer reporting agency laws that are in effect to protect consumers shopping for a better rate.  Mr. ********* was informed that the vehicle was not cleaned for delivery based on the time he wanted to take delivery.  We did offer to do a full clean up and delivery on his time but we are not sure if he ever had it done

  Customer Answer

  Date: 11/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was not informed that it was sent to two people and was unhappy. I said I don’t want it ran no more than two places because I can go to my bank. Before I made the 1 hire and 30 minute drive I was informed that it was sent to several places. It was over 6 hours from the the first conversation that I would be coming to have it cleaned and gas. I also noticed nothing was mentioned about the times I’ve called to speak to a manager for years and never got a call back. Let’s be honest. I am confused on how I showed any signs of being upset up to the point I was told the car was not clean nor gas. I recorded me saying bye to my old car and all. When I got there I ****** told me the woman that originally answered that they are splitting the deal because she had a date that night. He told me he was not told not to run it more than twice. Being that I did get there in the afternoon there was not many workers there so you are making some of the conversations up. Promise I was more excited than upset. I asked if they could remove some of the credit pills and was told no. So I don’t typically cry over spilled milk. I had just got a raise to $31/hr so I was not bothered really. The problem arose when I tried to be reimbursed for the cleaning and gas. It was a cat and mice game so I decided to mention all the problems. Still till now a simple call and apology is all I wanted. Don’t even want the reimbursement. Just to know my voice was heard. The people seem to be nice people accept the lady that directs calls, she is rude. I just want an apology… A simple sorry and hanging up would do.
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom went to go potentially get a new car from them. I was asked to co-sign. I work at a Car Dealership myself, and I wanted to see what we could do for her here. Without any Electronic or Hard signature, **** ***** with Edd Kirby Adventure Cars in Chattanooga, Tn. Ran my credit without my permission. I did not want my credit to be ran, and I explained this to him when I called about this. He told me that, “simply being on the phone saying that I might co-sign gave him permission to.” I would like this to be taken off my credit, and I want this to be investigated. It was not a soft inquiry, it was a hard inquiry on my credit. My mom was asked to give him my information to make the process “take less time.” My mom had no idea of his intentions with my information, and I do believe that she is not in the wrong for this. The company knew better.

  Business Response

  Date: 09/28/2023

  ****** ******* visited the Chattanooga location on September 8, 2023 to purchase a vehicle. The sales consultant informed her that she would need a cosigner. ****** ******* then called her son, *********** ******* who verbally agreed to co-sign. The sales consultant spoke to *********** ******* and obtained his credit information. A pay stub was requested from  *********** ******* by the sales consultant. *********** ******** is employed at ******** **** ******* as a sales consultant, so upon asking his manager for a pay stub he was refused. After *********** ******* was refused a pay stub he stated to the sales consultant, "The managers would not give me a pay stub to buy a car somewhere else." ****** ******* then left stating she needed to leave and buy a vehicle from her son, *********** ********, at ******** **** *******. 
  
  Our dealership does not want to cause workplace conflict for *********** ******** attempting to purchase a vehicle from a competitor. So, we will write and submit letters to all three credit bureaus on his behalf
  
  
  
  No further action will be taken. 

  Customer Answer

  Date: 09/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because none of this is true. I have an *** portal and can access my paystub anytime. I do not have to ask  my boss to get a paystub. My managers are completely fine if my mom and I were to buy a car elsewhere as they have already tried at my workplace. This lying is ridiculous. My issue is I have inquiries on my credit with no authorization from me to pull it.
  

  I never signed a credit app or documentation for them to pull my credit. I verbally said I would think about it. I am looking to buy a house and want proof of the credit app Ed Kirby has on file. Guaranteed that the signature will not match mine. If they did this then they illegally pulled and submitted my credit. I want to make sure this doesn’t happen to any other person. I also want the inquiries removed from my credit since I did not authorize this. 

  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a car from Edd Kirby Adventure on 6-6-23. When I drove it home, the car started acting up. I called the car company for a couple of days and no one would answer. After calling for days, I called back and someone answered. They told me to bring the car down there to get it checked out. I got the car down there and they said it was just overheating and they did not do any work or repairs on it. When I was on the way home, the car started acting up again and I got it down to the shop on Monday. The car shop said it was the transmission and it would have to be replaced. They said there was nothing they could do and I would have to pay for the repairs. The car lot did not offer me a warranty when I first purchased the car but they are trying to get me to spend thousands of dollars on a warranty so I can get the car fixed. I just want to get my car fixed or trade the car in for another car. The total cost of the car is $8,499.59 and the amount financed is $10,300.00. My monthly payment is $296.00.

  Business Response

  Date: 08/17/2023

  Customer purchased the vehicle June 6, 2023. Please see attached documents where customer signed a Buyer's Guide stating the vehcile had no warranty. We show in our customer management program a call dated July 17, 2023 regarding service concerns. Then a service appointmnt dated July 24, 2023. Management has offered customer a solution, as we are empathetic to the customer's sittuation. No further action will be taken.

  Business Response

  Date: 08/23/2023

  Dealer has vehicle in service department replacing transmission. Dealer has discounted price to accomdate customer in this matter. 

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went shopping for a vehicle only to have been taken and lied the girl gave me her story of bad credit and how she refinanced after a few months and made me hopeful however they failed to tell me the place that financed me doesn’t refinance. That’s would have been important to know. Not only that I traded in a decent car and ended upside down for a car you would think was worth more since it rolled right off the floor brand new. The car is valued at $12.5 at most and I owe $30k I’m now stuck and pay $850 for a car that I can’t refinance. This place is not about the people just themselves. They lied and just want to con you

  Business Response

  Date: 03/27/2023

  Based on the customer's current credit situation, no lienholders were able to refinace the loan. The customer is welcome to use any outside finance source to try and refinace. No further action will be taken.

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership is false advertising credit forgiveness and ability to work with anyone with any problem.

  Customer Answer

  Date: 03/07/2023

  It's false advertisement because the ad states any trade is welcomed, no credit/bad credit, it's a total forgiveness event and upon arrival they didn't honor any of what was stated. 

  Business Response

  Date: 03/08/2023

  Attached is the bottom portion of the ad that was left out of the complaint. Please see the bottom portion of the ad that states, WAC. Which means "with approved credit". This is not false adventisment. No further action will be taken. 

  Customer Answer

  Date: 03/08/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: regardless of the WAC the ad still specifies they help any and all people regardless. It also states your paystub is your credit. I make more than enough to qualify and they blatantly didn't want to honor their ad.
  
  
  
  Sincerely,
  
  
  
  ******* ******