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Business Profile

Wigs

Pelucas By Nana e.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a human hair wig with specific dimensions and style for $400 USD and what I got was something totally different. The company owner **************************************** with Entity Id ******** promised after multiple phone calls to reimburse the money if the customer made product wasnt up to the expectations but she failed to do so. The place is a total SCAM

    Business Response

    Date: 02/06/2024

    My name, *****************************, I'm the owner of pelucas by Nana E. ***************** ordered a human hair wig. When we talked over the phone she ask for a discount because she has limited income since she is retired. I offer her free shipping and a free accessory that is need it to wear the wig more comfortable. I also took the time to help her with her measurements because she didn't know how to do it. I've attached a copy of my return policy(is in spanish as 100% of my customers are hispanics) where it clearly says that if my customer requests me to cut the lace (part of the wig that needs to be cut before you wear the wig in public) there is not returned nor exchange. When she told me she wanted the lace cut I called her on a video call to model the wig for her before cutting the lace. I even asked her to put her son on the call for his opinion. I took her calls and explain everything to her. She got really upset and started leaving really mean messages on my social media. 

     

    Please do not hesitate to contact me if you have any more questions or concerns.

    Customer Answer

    Date: 02/06/2024

     
    Complaint: 21245465

    I am rejecting this response because I never requested a discount and I paid full price for it. As you can see in the attached conversation, I asked for a custom made wig with specific measurements and what I received was something totally different. I called and let her know that the wig was not right but she totally disregard the complaint and offer nothing to remediate the issue. I want a full refund because the product wasnt what I asked for. 

    Sincerely,

    ***************************

    Business Response

    Date: 02/08/2024

    As a vendor I really believe I did everything buy the book.
    The cost of the wig was ****** plus shipping (*****) and the costo of the accessory to wear it with the wig ***** (please see attached photos of payments received for ****, ****** and ****** dollars 

    also a video showing her the wig and explaining my policies 
    I can send you the conversations where I had sent her all the information as well as my policies.
    It's not about the money anymore. I feel that she's trying to take advantage of the system and a small business and it's not fair. I'm transparent on the way a conduct my business. As you can determine by the attachments I'm
    sending. I offered her the option of putting the wig on my social media and if anyone was interested I would contact her to send the wig back but she wasn't interested. (Not an option

    Customer Answer

    Date: 02/09/2024

     
    Complaint: 21245465

    I am rejecting this response because: I paid full price for a custom made wig with specific dimensions and thats not what was delivered to my property. We called the business and explained to her that the product didnt meet the requirements. Why a business will ask for specific dimensions to delivered something completely different. The product is on the same box with everything that she sent. This is more than just the money; we feel that shes taking advantage of the situation and we ask for a full refund. By the way, I have all the chats that proves that shes lying about this issue 

    Sincerely,

    ***************************

Pelucas By Nana e. is NOT a BBB Accredited Business.

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