Complaints

This profile includes complaints for Lou Sobh Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lou Sobh Kia

  1135 Buford Rd Cumming, GA 30041-2721

• 

  Lou Sobh Kia

  1105 Buford Rd Cumming, GA 30041

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 *** ****** that I have always had the ********** service. Recently through another local mechanic shop I found out that my car has a high excessive oil consumption issue which the ********** never brought to my attention and that almost damaged my car. I opened a case with *** case#******** and they have failed to repair the engine even though the oil consumption is way more than their standard, that they failed to notify and address the situation when the car was still under warranty, out of goodwill and even with the lifetime warranty pamphlet they *** gave me. I sent this email to *** and they denied my claim. I would like my engine replace, This is a KNOWN *** ****** Hello *************Care,1. I am a loyal two time *** owner with the possibility of owning a third **** 2. All my services were done at the *** ********** for which I have every record. No mention the 10 years of servicing my vehicle did the ********** technicians mention that they noticed high oil consumption issues that needed to be addressed. They failed in their responsibility to notify and help address the issue in a timely manner that could have resulted in engine damage and put me at fault for negligence. 3. I have my *** lifetime warranty pamphlet that was provided to me for future issues with the engine and excessive oil consumption would definitely be an engine problem problem.4. According to **** "Note: *** classifies excessive oil consumption as using more than 1 quart of oil per ***** miles" ** *** ********** documented that my oil consumption was 2.7 quarts low after ***** miles which is almost three times the amount of your classification. 5. A class-action lawsuit was filed against *** alleging excessive oil consumption in certain vehicles, potentially leading to engine damage and failure. The lawsuit claims that a defect in the piston rings can cause increased oil consumption, abnormal engine noise, and ultimately, engine seizure, stalling, or fire.

  Business Response

  Date: 07/18/2025

  I have spoken with Mr. ******** and we have submitted a goodwill request on behalf of the customer. The customer expressed his frustration and I understand his concerns. Given his service history, he appears to be a strong candidate for *** to consider goodwill assistance for this repair. While we cannot guarantee approval, we have submitted all necessary documentation and escalated the request to Kias regional service team for further review and support.

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I would like to keep this case open a little longer until I receive a response from ***** regional department as they have not made any decisions yet. 
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, 2025 I went into Lou Sobh Kia to get a refund for an extended warranty and maintenance plan. I was told it would take up to 90 days to be refunded. I checked in at 30 and 60 days to make sure they had filed the paperwork and they said they did. Today is the 88th day and i called to see what was going on. To which they told me it was never filed and that wasnt their problem, so ill have to wait another 90 days.I am trying to sell my car and cannot. Ive lost hundreds of dollars in interest and value in the vehicle and would like a refund.

  Business Response

  Date: 05/05/2025

  We have spoken with the consumer back on May 1st.  The cancellation has been submitted per the consumers request.  We will follow back up with her in about 2 weeks to provide an update where the refund is at in the process of being sent to the lein holder.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to purchase a 2017Chevy Malibu from the ******** location my Vin # ***************** something happened within the finance department and I had to come in to resign my deal with another bank, my tags had expired,I went to the *** to get 30 day tags, now thy have expired, I called th dealership they were so rude told me it wasnt nothing they could do or would do in The finance department I was told its all my fault that I hav expired tags. I asked to speak to a manager he told me that I have the store number that all I needed. I asked his name several times he told me ** was his first and last name begin to laugh with someone. I would have never brought a car from *** if I thought I would be treated like this. I wouldnt recommend no one to shop. I was treated so bad.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a Sportage hybrid 2023, on November 18th battery died, took the car to Lou Sobh Kia we bought the car, because the battery is still under warranty, but till this day 12/05/2024 , we dont have an answer on what's going on, i called many times, left messages, they don't return my calls, I have to go there physically and they always tell me the same story, they are doing some testing and have to follow protocols. they did give me a rentals car, but i drive for **** and can't use that car to drive ****.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2025 *** carnival from Carriage **************** on July 10, 2024. I encountered that the Vehicle was not starting on July 23 and requested roadside assistance to jump. They could not keep the vehicle on after jumping, so they had to tow it to Lou Sobh Kia. The vehicle was driven 495 miles at this time. After 2 days ******************* service manager got back with an estimate of $8028.46. They kept the vehicle with them for more than 18 days and said that I needed to pay the above price to get the vehicle fixed. Eventually, I contacted Carriage *** and they towed the vehicle back to ********* and they fixed it within 6 days without any charge to me. They only had to replace the fuse to fix the vehicle. Please see the attached screenshot. I was extremely stressed at that time and I was left without my primary vehicle and had to ***** rent a car or Taxi around for day-to-day things. I complaining to get compensation for the inconvenience, stress, rental car cost, and everything that I had to bear because *************** kept my car of more than 18 days and gave me an outrageous amount as an estimate to repair less than 500 miles driven car. They were essentially trying to charge me more than $8000 for fixing something that was not broken. Thanks

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought from Carmax, a used 2016 ***************** in October of 2022. It started having engine trouble in the beginning of this year (2023). On March 23, 2023, it broke down while I was on my way to work. Because of the problems it was already having, I had an appointment to take it to a Carmax affiliated shop for work. I had to have it towed to a Kia ********** for the engine repair because the extended warranty I bought when I purchased the car said the engine should still be under the manufacturer's warranty since the mileage was so low (around 56K). I chose to send it to Lou Sobh Kia because they said they could look at it sooner than the other **********s had said.It was during this time that friends started telling me about the engine recall *** had on 2015-16 Optimas and ******. No one at *************** ever told me about that recall and they act like I should be grateful that they are doing this job "for free". However, not having use of the car I am still paying for is certainly not "free". It's expensive to rent cars for months on end. I cannot be reimbursed until the job is completed and it's been 6 months now.I asked for a loaner and was repeatedly told they didn't have any. When I called the ** of the ********** and told him about my situation, they miraculously found a loaner for me drive. I am now on my second loaner. I'm not allowed to leave the state in it or have anyone else drive it. Those stipulations don't sound bad until you have to live your life unable to drive where you need to go and let your spouse use your car when he needs to.I visited my car a few weeks ago when I was picking up my first loaner. It's out in the parking lot, exposed to all the elements. The rubber on it is more cracked and the battery is dead. It's just sitting there. It's been sitting in that same spot, I assume, for 6 months. There is no end in sight.I want my car back, or I want a trade.

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/04/2023 Chevrolet Blazer 2020 2LT $22,900.00 *************************** ****************************************************************,** ******************* ,manager aka The Liar is a Scam Artist who lied me in the face about a engine light and he said he has the same car and same issue with the Blazer but no problems with the car even if has this light in the dashboard.I drove 4 h to get to *******,GA and 4 hours back to *********,** .I bought the car a ************************************************************************************************************************************************************************************************ stock or how long is gonna take.I paid a lot of money for a car i can't drive anymore just because i trusted this old man which at the begining he was very helpful but of course this was a part of his role the scamming artist.Do not trust this dealership,they will tell you they are a family business, so and so many other nice words just to get your trust and money.After that they will say is not there problem anymore if the car is not drivable anymore or any other engine issue.Never again .I trusted you and you lied and scam me with a smile on your face.Shame on you Lou Sobh KIA.Scammers and *****.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2011 **** f350 from this location. *** purchase amount was ****** plus tax. *** purchase was on April 5,2023. At the time of purchase I was told by the sales consultant *************************** that the vehicle went thru a ******************************* great shape mechanically. I noticed right away the radio didn't work and there was a tire sensor light on. *** sales representative *************************** said he would have service look at those issues. ******************* then took the vehicle in for service. He returned the vehicle with neither issue fixed. He said they were not sure on why the radio didn't work and service aired up all the tires. I was told the sensors where all good for the tires and the light should go off after driving the truck for a few miles. *** light did not go off and all the tires have been aired to their property level. I was told by another **** dealership that the sensor was bad. ******************* said service checked fuses for the radio and they where fine and that they were not sure why the radio didn't work. ******************* told me to take the truck to a **** dealership and have their service department look at the radio. I drove the truck back to ******* fro ******* and halfway there the engine light came on. I immediately called ******************* and he said take it to a **** dealership and have them check to see what was wrong and his service manager would take care of it. I took the truck to *********************** in ********* ******* on April 9 and the said the reason for the light was the Def pump was bad. I tried calling ******************* several times to explain the situation and he never answered or returned my calls. After several attempts of calling I finally spoke to the used sales manager ******************* and he said ******************* no longer works there and I was lied to about them fixing the problem and they never did a 160 point inspection which was another lie by their sales representative. I was told they wouldn't fix anything by *************** they blatantly lied.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Kia **** from dealership 10/12/22. After seeing Mood Lighting on other ****s, I asked about it being installed in my new car before taking ownership. Since they were putting in a sunroof as well (as part of the sale), the dealership also installed the mood lighting at the same time. Upon pick up on 10/19/22, the salesperson was going through all the options of the new car. He omitted telling me about mood lighting until I asked. This is when I discovered that I did not get what I paid for. Although the dealership claims that it is "Kia ******* it was NOT anything like the mood lighting that comes with the ****. Instead of it being linked on the touch screen, it was a push button on the side of the console. The lights were only placed under the dash and in the cup holder instead of connecting it to the door. I expressed my concern that I did not get what I paid for (the only thing I was told is that it doesn't "dance with the music"). I expressed I would have never paid $687.40 on four lights and should have been TOLD that it would NOT be like the mood lighting in the other ****s. I have since made SEVERAL calls to speak to my salesperson, to the service person I worked with, to the sales MANAGER and even the GENERAL manager of the dealership. I keep being told they will "look into it" and return my call and they haven't. The service manager told me on Friday that in four years, this is the first mood lighting they have ever installed. I explained to him that it was the service departments responsibility to inform the consumer, ME, that what I was paying for was NOT what I was getting. This is my third car I have purchased from the dealership, and I want a resolution to this bait and switch type scenario. I have made several attempts to have the dealership rectify the situation but instead they are ignoring my concerns and not returning my calls. I believe I am entitled to either a refund or for the dealership to finish the job.