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Business Profile

New Car Dealers

Billy Howell Ford Lincoln

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Billy Howell Ford Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see

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Billy Howell Ford Lincoln has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months ago I bought a brand new **** Bronco from Billy Howell ****. I was rearended in the ****** and chose to use their body shop, since that's where I bought it. Dropped car off, gave my card information for a rental (insurance already provided me with a finite check for rental & damages). 2 days after drop off - manager calls me and tells me there's a big dent the insurance estimator missed. They would supplement insurance. A day later, the dent, after I requested *********************** turns into a tiny dent you can barely see that, "did not have anything to do with the accident, but we'll try to get it covered anyway." After time had passed and no documentation, I requested to get my car after being quoted 12 BUSINESS DAYS after the insurance supplement was approved/denied, all the while running down my rental fund, to fix the minor damage on my bumper and a scratch on the back door. They told me they would "put back together what they could," and I asked what that meant. They broke wheel moldings taking my car apart, which was never relayed to me. The dent, aforementioned, is so slight, you can't even see it. They claimed the pieces the shop broke was also put on the supplement. I returned the rental car after 3 days because I cannot afford to have a rental for 3 weeks, especially for a supplement I did not want. It seems as if they had to provide a supplement for the damage they incurred, which happens, I'm sure, but to charge me extra days for a rental car for a supplement I originally did not want, only to find out later it was because of pieces the body shop staff broke themselves, seems unacceptable. I reached out to Billy ***************************** Howell and they have ignored my request to comp the rental car for the days I had driven it. **** told me this is all 100% normal, which is shocking, seeing as the manager said the additional dent had NOTHING to do with my accident. I should not have to pay for extra days for the rental.

      Business Response

      Date: 03/31/2025

      This issue was a misunderstanding.  It has been resolved.

      Customer Answer

      Date: 03/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:05/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2023 and September 2023, I had some work done on my car which was under warranty.The rental car was needed since the **** dealership (Billy Howell ****) did not have a loner car for me to use. They asked me to rent from either Enterprise or Hertz, up to a mid-size SUV vehicle. No price restrictions were provided to me.They gave me instructions on what I can rent and I followed their directions. However, they pushed me around on the refund. They would not even respond to my emails/calls many many times.Finally, they did respond to me on April 30, 2024 saying that they will only refund me $592.91.Below are details on the rental charges that I am asking them to refund me:- Total refund due to me $847.01 - August 22 thru August 25: Rental cost of $191.00. Within the guideline provided by Billy Howell **** (*********************).- August 28 thru September 1: $427.57. Within the guideline provided by Billy Howell **** (*********************).- September 1 thru September 8: $228.44. Within the guideline provided by **** Company (********)I have attached copies of the work done on the car, as well as, the rental car receipts.

      Business Response

      Date: 05/21/2024

      After reviewing the customers situation, we realized the service advisor ****** had provided him with misinformation regarding his rental reimbursement amounts and /or limits. **** did offer a reimbursement credit of $592.91; we will make the customer whole in the amount of ********* check was processed on 5/20/24 and was mailed to the customer at his residence on file.

      Customer Answer

      Date: 05/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not purchase a vehicle from this dealership. I would give zero stars if possible. I have been dealing with several issues that they caused and are refusing to take care of. I may have to take legal action due to their irresponsible and shady tactics. I purchased a vehicle from Billy Howell **** in January and got a ticket 2 weeks later from an officer informing me my windows and windshield are illegally tinted. The fact that the tint was illegal was never once disclosed and they still sold me the vehicle with illegal parts. Not to mention, when I purchased the car they took it in the back to take off the stickers and whoever did so, tore the windshield tint. It still had sticker residue from where he scraped it off and the salesman told me they are not responsible for it. The salesman originally tried telling me they took off money for that, but I quickly reminded him that he repeatedly told us the car had a "no-haggle price." He obviously knew he was wrong and apologized, saying he did in fact state that. I argued with him for a while only for us to still disagree that they should be responsible for fixing the tint. The salesman shared the contact info for a window tinting shop down the road from them but they expect me to foot the bill. I will go to get it priced and come back with the quote for the dealership to handle. If you (the dealer) read this before I get there, have your manager ready because this is not how you do business and you should never treat a customer this way (especially when you sell them a car that is illegal on the road without disclosing it, only to refuse to fix the issue). Hands down the worst car buying experience I have ever dealt with. They have lost any of my future business and all the business of those in my circle, along with their friends as well. I did not want to leave a nasty review, but I have given them ample opportunities to make this right before making it difficult for everyone.

    Billy Howell Ford Lincoln is NOT a BBB Accredited Business.

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