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Business Profile

Classic Car Dealers

Gateway Classic Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Classic Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave a$1000.00 deposit on a car in good intentions of buying the car.Had a lender ready to wire money for the car. Also had insurance. At the very last minute sender refused to wire money. The state of fl where I live stopped all comprehensive insurance due to emergence situations due to the hurricane. So gateway refused to give me back my deposit. I gave the deposit in good faith to buy the car. Gateway had no sympathy at all about the situation. I had no control over the weather or insurance company. Thank you.

    Business Response

    Date: 10/21/2024

    The company acknowledges that it was contacted by the consumer and reviewed his submitted request. After investigating, we would like to point out the following:

    Upon being contacted it was communicated by the consumer they desired to proceed but were unable based on the a few issues that had emerged from their lender. The company accessed these presented issues and provided solutions to the consumer so they could reach their desired outcome of proceeding forward with the purchase.

    It was communicated that we cannot speak for his lender but are aware of other lenders operating in the state of ******* who continue to process deals or complete transactions. Were happy to share the contact information for these institutes with the customer upon request.  As for the insurance, we have provided the customer with multiple sources who would complete his insurance request. These suggested providers are classic car specialists and provide some of the friendliest rates in the business comparatively. We provided multiple sources, which would allow the customer to perform their due diligence and select the best fit for them.

    Why we do agree that nobody has control over the weather, them or us. The company made sure we have gone the extra mile attempting to assist this customer and provide resolutions to their issue. At this time, were unsure why the customer has chosen to forgo applying these solutions provided. If the customer changes their mind and wishes to proceed with pursuing this vehicle, we request them to contact us so we can discuss the details of completing this transaction.


    Thank you,

Gateway Classic Cars is NOT a BBB Accredited Business.

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